Learn how to safely remove and move a Nobi light to another housing unit. Follow the correct steps to ensure accurate monitoring and avoid configuration issues.
5 min task
What
Before removing a Nobi light and moving it to another housing unit, you must first perform a factory reset. This reset clears the current configuration and allows the light to be onboarded again in a new location.
Why
A Nobi light remains linked to its housing unit and to the resident assigned to that housing unit. If you move the light without performing a factory reset, it will continue to use the previous configuration. This means the monitoring data and reports will still be based on the old housing unit setup, instead of the resident and setup in the new housing unit.
By resetting the light first, you ensure a clean setup in the new housing unit. This keeps data accurate and prevents confusion in the dashboard.
Do not perform a factory reset when Nobi Support or Quality Control asks you to return a light to Nobi. This usually happens when a light needs to be checked for a possible defect or technical issue. The current configuration and stored information may still be needed to investigate the issue. If you are not sure whether the light should be reset, contact Nobi Support before removing or returning it.
After onboarding, the light remains in Setup mode and does not escalate falls.
Detailed steps
Use this guide when you move a Nobi light to another room or housing unit. Factory reset the light, reinstall it, onboard it again, reconnect peripherals, and reconfigure housing unit-level monitoring events. Finish by activating the light via Nobi Support.
Remember, DO NOT factory reset the light if you are returning it to Nobi.
Factory reset the light you wish to move. This can be done using the Nobi Mobile App, or for lights version 2.1 and higher, via the button on the light.
Turn off the power. Disconnect and remove the light from the Nobi Power.
Install the light in the new location. Turn the power back on.
Onboard the light to a new room. The light will appear in Setup mode.
Reconnect and pair peripherals again.
Create new housing unit-level monitoring events if desired.
Contact Nobi Support to disable Setup mode.
Once Nobi Support has disabled Setup Mode, the light is now active and ready to escalate falls.
Still have questions? Contact Nobi Support.