In this article, you will discover what technical issues are, why they matter, and which types of alerts you may receive.
What
Technical issues inform you when something is not working as expected within your site / community. They alert you to connection problems, battery issues, camera malfunctions, or integration failures.
All technical issues are visible in the Technical issues overview. Managers can choose which users receive notifications. Ongoing technical issues also appear on the dashboard under Technical Issues in Priority view, or as a white resident card with a red outline.
By reviewing technical issues regularly and assigning user to receive alerts when there are issues, you keep Nobi reliable, connected, and ready to protect every resident. Technical issues cannot be closed, they can only be resolved by fixing the issue. You can see all active and past technical issues, open each one to view its timeline, and check the suggested actions to resolve the problem.
Please note: Some technical issues have thresholds before an alert is triggered. This is to prevent issues like a weak WIFI connection, or a brief power outrage from overloading you with alerts.
Why
If a light loses connection, a device battery runs low, or an integration stops working, fall detection or alerts may not work properly. Technical issue notifications let staff know something is wrong and sends an alert to a person who can fix it.
You can set which users receive notifications for each type of technical issue. This makes it clear who is responsible for follow-up and and ensures issues are addressed.
By checking technical issues regularly, you can:
Spot network problems that happen often
Reduce system downtime
Keep fall detection working
Keep integrations running correctly
Support resident safety
Know how long a technical issue has been active
When technical issues are found early, they can be fixed sooner. This helps keep residents safe.
Overview of technical issue types
Below you find the different technical alerts you may encounter.
Peripheral battery low alert
What it means:
The battery of a Bluetooth peripheral is low.
Applicable to:
How to resolve it:
Replace or recharge the battery.
Lost connection to peripheral
What it means:
The light has lost connection with a wired switch interface.
Possible way to resolve it:
Perform a power reset of the light
Perform a power reset of the peripheral
Lost connection to Nobi (residence)
What it means:
The primary light of a housing unit is no longer connected to the Nobi Cloud.
The primary light manages communication with the cloud.
Possible causes:
No WIFI connection
Power issue
No internet connection
Firewall configuration issue
Lost connection to smart light
What it means:
A non-primary light has lost connection with the Nobi Cloud.
Possible causes:
No WIFI connection
Power issue
Firewall configuration issue
Lost connection to primary Nobi
What it means:
Communication between the primary light and other Nobi lights in the same housing unit is lost.
Possible cause:
WIFI access point isolation is active, preventing devices from communicating with each other
Fall detection malfunction
What it means:
There is a problem with the camera. The system cannot detect falls.
How to resolve it:
Contact Nobi support immediately.
Lost connection to external call system
Used for:
On-premises nurse call system integrations.
How it works:
The Nobi cloud checks for a connection every minute. If no reply is received, the alert is triggered.
Lost connection to the integration
Used for:
OAuth cloud-to-cloud integrations.
How it works:
The Nobi Cloud checks to see if the URL is active every minute. If no reply is received, the alert is triggered. Read how to check if an integration is active here.
Want to learn how to configure who receives technical alerts? Click here.
Want to learn how to consult all ongoing or closed alerts? Click here.
Still have questions? Contact Nobi Support.