In this article you will discover how Nobi sends fall escalations and call requests via an Escalation procedure.
What
When a fall occurs or the call button has been pressed, help is required quickly. Nobi achieves this by contacting the right people through the right channels. This is done through what we call an escalation procedure.
Nobi sends alerts through four different channels: by calling and sending a text message, in-app notification, via email, a nurse call system. You can set up different escalation procedures on different levels within the organization. This can be done at the site / community level, department level, and at the housing unit level.
Why
Without an escalation procedure, Nobi cannot alert you of a fall. It is important that you configure the escalation procedure in such a way that each resident can be assisted as fast as possible in case of a fall. Each situation is different, therefore flexibility is possible. In order to be able to offer help as quickly as possible, specific care providers can be allocated via specific channels.
To make this process fit each organization’s structure, the escalation procedure can be configured at three levels:
Site / Community level applies to all departments and rooms.
Department level overrides the site / community settings for that department only.
Housing unit level takes priority over both and applies only to that room.
This flexibility helps you make escalation flows that suit both large care facilities and individual housing units.
To get the most out of Nobi's escalation procedure:
Set a default procedure at the site / community level so no room is ever left unprotected.
Use the department level for tailored procedures in specific units.
Fine-tune escalation per housing unit when dealing with unique resident needs.
For more information on how to set up an escalation procedure, click here.
Still have questions? Contact Nobi Support.