Error codes

When onboarding a lamp, the following error messages may occur. A short description of what they mean and what the cause and solution are :

Error 10: Unknown error in the current step

Error 11: Timeout in the current step

Error 12: Failed to parse the OnboardEvent. Note that there will be no steps in the result in this case

Error 13: Failed to send the amp request to verify the staging device

Error 14: Received an error from the cloud

Error 15: The reset code is invalid ( only possible if password present on device )

Error 16: Primary was set to false, but no primary_device was given

Error 17: Wifi was part of the setup, but no wifi credentials given

Error 18: Powerline was part of the setup, but no power line credentials given

Error 19: No staging device was given

Error 20: Failed to connect to the given cloud host

Error 100: We were unable to setup the current step due to incorrect credentials.

The entered WiFi and/or password is incorrect. Make sure you take into account capital letters and punctuation marks.
If a Guest network is used, this is only possible if no confirmation is required on the web page.

Error 101: We got no IP address for the current step

Error 102: We were unable to connect to the internet in the current step