If in “12” images of the last “60” seconds a person is annotated in the pose “Lying on the floor” = FALL
The Escalation Procedure starts:
1. The lamp asks if you made a fall:
● A clear “NO” → nothing happens
● In all other cases:
2. The Escalation proceeds:
● Phone call to the 1st phone number in the escalation procedure
● Text message to all the remaining mobile phones
● Mail to the contacts/channels with a mail address
3. The 1st contact answers the phone:
● Follows the instructions from the operator and presses “1”
● Option to talk to the resident
● Go and help the person in need or organize help
4. In the nobi Family App:
● Red indicator button when you open the app: active escalation
● In the escalation overview: the ongoing = active escalation is at the top of the list.
5. Close the Escalation:
● In the dashboard: click on the big red escalation button.
● In the Escalation overview: list of all escalations: the Active escalation is at the top of the list: Click on it.
● In the following screen click on “Close escalation” to close the escalation.
6. What if the called contact does not answer the call?
● If there is only one phone number in the escalation procedure, it will be recalled until the call is taken or the escalation is closed.
● If there are several phone numbers in the escalation procedure, the 2nd number is called, no answer: the 3rd is called an so on.
● The escalation procedure stays in effect = nobi continues the call the available numbers until someone answers.
7. What if the call is taken but the fallen person receives no help?
● Is the call taken but the action “Press 1” was not executed, the call remains “Not answered” and it will be called again.
● Has the call been taken and “press 1” is executed, but the person remains without help, the escalation procedures restarts. After 10 to 12 minutes all the registered numbers will be called again.