If in “12” images of the last “60” seconds a person is annotated in the pose “Lying on the floor” = FALL

The Escalation Procedure starts:

1. The lamp asks if you made a fall:
● A clear “NO” → nothing happens
● In all other cases:

2. The Escalation proceeds:
● Phone call to the 1st phone number in the escalation procedure
● Text message to all the remaining mobile phones
● Mail to the contacts/channels with a mail address

3. The 1st contact answers the phone:
● Follows the instructions from the operator and presses “1”
● Can talk to the resident in need.

4. In the application:
● Red indicator of the fall in the dashboard
● Red indicator button when you click on the resident in the dashboard
● In the escalation overview: the ongoing escalation in red, at the top of the list.

5. Close the Escalation:
● In the dashboard: click on the big red escalation button.

       

 

● In the Escalation overview: list of all escalations: the open escalations are indicated in red .
● Click on “show” to close the escalation.

 

6. What if the called contact does not answer the call?
● If there is only one phone number in the escalation procedure, it will be recalled until the call is taken or the escalation is closed.
● If there are several phone numbers in the escalation procedure, the 2nd number is called, no answer: the 3rd is called an so on.
● The escalation procedure stays in effect = nobi continues the call the available numbers until someone answers.

7. What if the call is taken but the resident receives no help? 
● Is the call taken but the action “Press 1” was not executed, the call remains “Not answered” and it will be called again.
● Has the call been taken and “press 1” is executed, but the resident remains without help, the escalation procedures restarts. After 10 to 12 minutes all the registered numbers will be called again. 

 

Duration: This quick guide will take about 3 minutes to read through.

What: The auto-snooze feature automatically pauses fall detection when more than one person is detected in the room.

Why: In care settings, it's common for staff to be on the floor, aiding residents with dressing or foot care, inadvertently triggering Nobi's fall detection. To minimize unwanted escalations without compromising safety, auto-snooze kicks in when multiple movements are spotted, ensuring that Nobi only escalates true escalations.

Use case: This feature is especially useful during care routines where staff presence is required on the floor, significantly reducing unnecessary escalations and focusing on actual falls.

Detailed steps:

Awareness: No manual setup is needed. Auto-snooze activates by itself when more than one person is detected in a room.

Dashboard notification: When auto-snooze is active, the dashboard displays 'Snoozed (>1 person)' to indicate the lamp's current status.

Deactivation: Auto-snooze turns off once the lamp detects fewer than 2 people, resuming normal operation.  If no movement is detected for 15 minutes by one of the people in the room, auto-snooze will deactivate as well.

Exclusions: Auto-snooze is not enabled in multi-resident housing units.

Cautious operation: If Nobi is uncertain about the situation (e.g., it can't clearly detect multiple people), it will not activate auto-snooze, erring on the side of safety.

Summary

Nobi's auto-snooze feature smartly reduces false alarms during multi-person care activities without needing manual intervention, ensuring that attention is given only to genuine falls.

Discover what kind of housing units you can configure in Nobi and their consequences.

5 min task

What

In Nobi, there are different types of housing units. Nobi offers the choice between a single person unit, a double person unit, and a Jack & Jill unit. For double-person, and Jack & Jill units, we prioritise privacy by applying the most restrictive user privacy, and housing unit settings. 

Why

It is crucial to know what type of housing unit to configure in the app. Certain types have less functionalities than others and are configured differently.

 

Differentiating the types of housing unit

The illustrations below can help you figure out which type of housing unit you have to configure. 

• Single person room: There is just one person living in this housing unit.
• Multi person room: Two residents share 1 bed and all other rooms are shared.
• Semi private room: Two residents share one bedroom in 2 separate beds and all other rooms are shared. If you have this setup, please contact Nobi support to assist you as this has to be configured manually.
• Jack & Jill: Two residents have their private rooms with a shared bathroom.

Consequences of the different types of housing unit

As Nobi cannot see the difference between multiple stick figures, certain features will not work in multi person rooms. These include bed related monitoring events (resident out of bed, resident on the edge of the bed), sleep reports, night light, and morning greeting.

 

The new in-app communication feature is designed to inform end users instantly and efficiently about updates and novelties. After reading this article, you'll know how to access this role and how it can help you stay informed.

 

What is In-App Communication?

In-app communication is a new role that allows users to receive direct updates and notifications within the application. Users can access a list of communications by clicking the down arrow in the top right corner.

 

Why In-App Communications?

This role enriches the user experience by providing an easy and accessible way to receive important information and updates, ensuring users are always aware of the latest developments and news.

 

How to access the In-app Communication

• click the down arrow in the top right corner
• then click on messages

• you get an overview of all communication
• click on a subject - all unread messages have a yellow sphere in front of the message

• you will be redirected to the message.

• By clicking on close you get back to the overview of messages
• the yellow sphere in front of the message has disappeared
• at the top of your profile you will also notice that you have one less unread message

 

 

 

 

 

 

 

 

 

In a silent escalation, help is automatically summoned in the event of a detected fall, without spoken interaction with the resident. This feature is especially designed for residents with cognitive impairments to avoid causing them distress.

 

In short, the lamp does not speak.

 

You need to set this with the resident at the housing unit level

 

• click on residents

• click on edit at the end of the resident concerned

• click on the tab housing units settings.
• under sound click on No voice
• Click on save

For double rooms, the resident's most privacy settings that are most restrictive are applied.

 

Added Value of Silent Escalation

The silent escalation contributes to a safer environment for residents, particularly those with cognitive impairments, by efficiently detecting fall incidents and swiftly summoning assistance, without direct interaction or questioning. This minimizes fear and confusion for people with cognitive impairments, as interaction with a talking lamp can be overwhelming.

 

Our lamp is more than a light source; with residents' permission to share images and or poses, it becomes a smart assistant. Smart roles such as Live view, CheckMate, automatic night lights, and a morning greeting are activated as a result. These increase security and comfort while keeping privacy strictly protected in accordance with GDPR guidelines.

 

After residents' consent and activation of the smart monitoring, the following applications are possible

• Live view --> Activate to see an abstract view of the resident when they are in their room but not in bed, visible by clicking on their name in the dashboard.
• CheckMate --> Activate to have a Nobi expert check the fall escalation of the lamp (anonymized images are shared).
• Escalation data --> Specify what type of data can be accessed when a fall is detected.
  
  • No image
  • Image with abstract image of resident (anonymized).
  • Actual image

 

• Night light --> Activate this functionality as a fall prevention measure. The light automatically turns on at night when getting out of bed and automatically turns off when returning to bed.
  • only works if the smart roles are activated for a single room
  • never works on a double room
• Greeting --> Activate to receive morning updates from the Nobi lamp (date, temperature...) so the resident can get used to the voice of the Nobi device.
  
  • only works if the smart roles are activated for a single room
  • never works on a double room
• Sound
  • Activate the voice of the Nobi device when a fall is detected
    
    • No voice (recommended for residents with cognitive impairments)
    • Ask for fall confirmation, confirm calling for help (default)
  • when dealing with a resident in a double room, the resident settings that are most restrictive will be applied

For a one-person unit, the privacy settings of the paired resident will apply

For a two-person unit, the privacy policy of the resident that is most restrictive will be applied

Discover what kind of housing units you have to configure in Nobi.

5 min read

What

In Nobi, there are different types of housing units. Nobi offers the choice between a single person unit, a double person unit, and a Jack & Jill unit. For double-person, and Jack & Jill units, we prioritise privacy by applying the most restrictive user privacy, and housing unit settings.

Why

It is crucial to know what type of housing unit to configure in the app. Certain types have less functionalities than others and are configured differently.

 

Differentiating the types of housing unit

The illustrations below can help you figure out which type of housing unit you have to configure.

1. Single person room: There is just one person living in this housing unit.
2. Multi person room: Two residents share 1 bed and all other rooms are shared.
3. Semi private room: Two residents share one bedroom in 2 separate beds and all other rooms are shared. If you have this setup, please contact Nobi support to assist you as this has to be configured manually.
4. Jack & Jill: Two residents have their private rooms with one or more shared rooms.
5. Common area: A unit which is not linked to an individual resident.

Consequences of the different types of housing unit

Bed related features
As Nobi cannot see the difference between multiple stick figures, certain features will not work in multi person rooms. These include bed related monitoring events (resident out of bed, resident on the edge of the bed), sleep reports, night light, and morning greeting.

Privacy
If two people share (part of) a unit, automatically, the shared parts will follow the privacy settings of the resident with the most restrictive settings. This is because Nobi cannot distinguish between different residents within the same space. For common areas, there is no resident linked and here the following privacy settings will automatically apply: no live view, no escalation images. Lastly, the voice confirmation for an escalation will automatically be active.

We added a new channel for escalations.  Previously it was only possible to escalate through:

• E-mail
• Phone (both mobile as well as landline)
• A Nurse call system

We added App notification as an additional channel.

This means it is now possible to add this based on a user-level:

 

When selecting App Notification, you will be prompted to link this to a user.

 

After adding a user, their name will appear in the App Notification section.

In the column Active devices you can see the number of devices where the user has logged in and accepted notifications.  It is the user themselves who needs to allow notifications on their device (smartphone/tablet).  When the user logs out on the device, you will see the number go down since no notifications will be sent.

When an external nurse call system is linked, App notifications and emails will still be sent out.  Phone numbers will only be called if Nobi is unsuccessful in delivering the escalation to the partner integration.  Additionally, we will now display a warning.

 

 

The images captured by the Nobi lamp can be set at three levels of privacy:

1. Don't show anything: No images of "the fall" are saved, and the staff cannot access any images.

2. Show abstract vieuw: The staff can view images of the fall where you are not recognizable as a person but only as a stick figure.

• Show images: The staff can access to the images of the fall where you are recognizable as a person.

There are two parts of the app where images can or cannot be displayed:

• Timeline: This is what you see when you click on the name of one of the residents on the dashboard. These are recent images of individuals taken in the room. If the resident has chosen not to display images, nothing will be visible. Also, if the resident is not in the room or is in bed, there will be no images to see.

During an escalation: when a fall occurs, you can view images in the confirmation screen, and even after a fall, you can still access the images for 14 days in the "Escalations" section. After this period, the images will be automatically deleted.

The resident determines the privacy level. You can configure this by clicking on 'Residents' and then selecting 'Edit' next to the resident for whom you wish to modify the privacy settings.

You can customize the privacy settings independently for both the timeline and images during an escalation.

It is possible to hide images in the timeline but show them during an escalation.

It is not possible to show images in the timeline and hide them during an escalation.

 

When you click on 'changelog,' you will see a history of the users who have changed the privacy settings and at what time.

 

To create an escalation procedure in a family-account, click on Configuration and then on Users.

 

In the list of added users (see the article 'How to Add a User in a Family-Account'), you can rearrange the users by clicking on the dots to the left of the user and dragging the user up or down.

 

The order of these users determines who will be contacted first in the event of a fall. Users can add their phone numbers to their profiles so they can receive a call and an SMS notification when a fall occurs and when the fall is cleared.

• Go to the Nobi menu by using the 3 horizontal lines.
• Click on the compartment “Housing units”.
• Choose the housing unit you want to adjust volume settings for.
• Click in the back on the button “Edit”.

• Click on the compartment “Rooms”.
• Click in the room, you want to configure the light for, on the 3 dots.
• Click in the menu on “Set volume”.

• Click on + or – to adjust the volume.
• The Nobi voice messages will be played at the volume set here.
• If the volume is turned down to zero, de voice messages from Nobi are not heard + no option to talk with the resident in case of an escalation of a fall.
• Click on the button “Back” when you’re done, the settings are saved.

           

Interested in more "Volume" related content? Use the following link:

What is a Silent Escalation/How to Set it Up?

 

 

 

• Go to the Nobi menu by using the 3 horizontal lines.
• Click on the compartment “Housing units”.
• Chose the housing unit you want to adjust the lamp settings for.
• Click in the back on the button “Edit”.

• Click on the compartment “Rooms”.
• Click in the room, you want to configure the light for, on the 3 dots.
• Click in the menu on “Set lights”.

• Click on + or – to adjust the light intensity = light brightness.
• Scroll down a little to adjust the colour temperature = light coldness.
• Click on the button “Back” when you’re done, the settings are saved.

   

In need for some more background information on the Nobi light? Use the following links:

What is the Circadian Rhythm for the Nobi Lamp ?

Switching the Nobi Light ON and OFF Automatically

The Automatic Nobi Night light: How does it work + How to activate it ?

What is a circadian rhythm in general?

• Circadian rhythm refers to the internal biological process that regulates various physical, mental, and behavioural changes in our body.
• This internal “body clock” has a 24-hour cycle.
• It helps us to maintain a regular sleep-wake cycle, hunger and thirst cycles.
• Influences physiological processes such as: body temperature, hormone production, and metabolism.
• Our circadian rhythm is largely influenced by environmental cues such as light and darkness.
• Can be disrupted by factors like shift work, jet lag, and certain medical conditions.

 

The Circadian Rhythm in the Nobi lamp:

• Nobi follows the cycle of natural daylight: using variations in light intensity and color temperature.
• The light intensity increases gradually as the morning progresses.
• Around noon, when the sun reaches it’s zenith, the light intensity is at its brightest.
• The light intensity decreases gradually as the afternoon progresses to the evening.
• This can provide assistance to the internal body clock of people who spend the day almost entirely indoors.

The personal settings for the Nobi lamp: Light intensity:

• Can influence the circadian rhythm of Nobi.
• Light intensity set on 80% or less will safeguard the circadian rhythm.
• If the brightness is set above 80 to 100%, a great part of the circadian rhythm is lost.
• Above 100% you lose all the benefits of the circadian rhythm.

The personal settings for the Nobi lamp: Color temperature:

• Natural light consists of variations in cold white light and warm white light.
• The difference between the 2 lies in the color temperature.
• The lower the color temperature is, the more yellow the light is, the warmer the color of the light is.
• The higher the color temperature is, the whiter the light is, the colder the color of the light is.
• Cold white light has a lot of blue components in it = slows down/stops the melatonin production (induces sleep) = keeps us alert – active.
• Warm white light has hardly any blue components in it = no influence on melatonin production = helps to relax – calm down.

Ready to adjust the personal settings of the Nobi lamp ? Use the following link:

How to Adjust the Personal Settings of the Nobi Lamp?

If a resident is temporarily or permanently absent (in hospital, on vacation, moving out, deceased…) you can detach the resident from the housing unit. You can change the status of the resident into “inactive” = archived. The resident is no longer visible in the residents dashboard.

How to change the status of a resident into “archived”?
• Go to the Nobi menu by clicking on the 3 stripes in the application.
• Click on the compartment “Residents”.
• Chose the resident you want to archive.
• Click on the red “bin” at the back of this resident.
• “Are you sure?” Click “Yes”.
• The resident is now archived, accessible to change the status back into active when needed.
• The resident is not visible anymore in the overview of active residents, nor in the dashboard.

 

The resident returns after a period of absence:
• Go to the Nobi menu using the 3 horizontal stripes in the Nobi application.
• Click on the compartment “Residents”.
• Use the filter function “Archived” on the left.
• Chose the resident you want to activate.
• Click on the green “bin” at the back.
• “Are you sure?” click “Yes”.

• The resident is now put back in the overview with all the other active residents.
• Cave: the resident is not yet attached to a housing unit = not safeguarded by the Nobi lamp.
• Click on the “Edit” button of the resident in order to fix this.
• In the resident’s basic information you open the dropdown with available housing units.
• Click on the housing unit you want the resident to be in.
• Click on the “Save” button.
• The resident is now visible in the residents dashboard.

• Open the Nobi Menu in the application by clicking on the 3 horizontal stripes.
• Click on the compartment "Change my profile".
• Each Manager or User can adjust his personal user settings here:

Email
Name
Language
Mobile phone
Role = informative, only a user with “manager” role can adjust this.

• Use the "Save" button when ready.

Need some more information about this topic? Use the following links:

How to create a Nobi user?

How to Resend an Invitation for a New User ?

How to Deactivate/archive a User? (Site)

 

All the ongoing and closed monitoring events are consultable in the compartment “Monitoring Events” in the Nobi menu.

• Click to open.
• You see all the triggers that are currently "ongoing", for the whole organization.
• Click on the button "Show" to have a different view on the data of the event.

You can filter:
• Department
• Trigger: Resident is out of bed, is sitting on bed, No resident detected, Resident is in bathroom  or toilet
• Status
• Everything
• Ongoing
• Closed

What can we learn from the data in the overview?

Lets discuss a few examples.

1. The trigger “Resident is out of bed”

• The trigger "resident is out of bed" stays "ongoing" in the overview of monitoring events until the resident returns to his bed.
• If you filter "closed" and "resident is out of bed", you get an overview of how long the residents was out of bed.
• E.g. Mr X had not a lot of sleep lately…

2. The trigger “Resident sits on bed”

• The trigger "resident sits on bed" stays ongoing in the review of monitoring events until the resident goes back to bed or steps completely out of his bed.
• If you filter in the overview "closed and "residents sits on bed" you get an overview of how long resident was on the bedside.
• E.g. Mr X maybe suffering from his knee arthritis, takes longer and longer to stand up…

3. The trigger “No resident detected”

• The trigger "no resident detected" stays ongoing in the overview until the resident returns back to his housing unit.
• By filtering "closed" and "no resident detected" you get an overview for how long the resident was out of his housing units.
• E.g. Mr X hardily leaves his room lately, suffering from a new condition? Need to investigate this…

4. The trigger “Resident in bathroom” or toilet

• The trigger "Resident in bathroom or toilet” stays ongoing until the resident has left the bathroom or toilet.
• By filtering "closed" and "resident in bathroom or toilet" in the overview, you can check on how long residents stayed in their bathroom or toilet.
• E.g. Mr X stays only for a short period of time in the bathroom each day, needs help to wash/with clothing?

Want to have more information about Monitoring Events/Configuration? Use the following links:

Monitoring Events: What is it + How does it work ?

Monitoring Events: How to set up Monitoring Configurations ?

Monitoring Events will generate a notification on your smartphone and/or a resident dashboard icon when certain situations/events occur.

1. There are 4 different monitoring events available: 

• Resident is sitting on bed: alerts you when a resident is sitting on the side of his bed.
• Resident in bathroom or toilet: alerts you when a resident is in his bathroom or toilet. Here for you need to have a Nobita lamp active in the room.
• No resident detected: alerts you when a resident has left the housing unit. Here for the housing unit needs to have full coverage of Nobi lamps. 
• Resident is out of bed: alerts you when a resident is completely out of bed.

2. Each of these monitoring events can be activated = configured to alert you:

• When the event occurs.
• Immediately or after a certain time span (threshold).
• Only on certain pre-set days.
• Between certain hours.

3. You can activate the monitoring events on 3 levels:

• Site level: applies to ALL the residents in the Site.
• Department level: applies only to the residents in the specific department.
• Resident level : applies only for that specific resident.

4. The monitoring events are always consultable in “Monitoring Events” overview:

• List of all the ongoing and closed monitoring events.
• Filters available: resident, department, ongoing, closed, type of event,…

5. The way the alert is presented has 2 options:

• Pictogram/icon in the resident’s dashboard. (ex. No resident detected/ Resident is out of bed)

               

• Notification on your smartphone. (e.g. No resident detected/Resident is out of bed)

                             

 

Note: the notifications show only when:

• You activated the option "notification" when you configured a monitoring event in the application.
• You have a smartphone with the Nobi app on it.
• You allowed the smartphone Nobi app to sent you notifications. Usually your phone asks you permission for notifications when you install the app for the first time.
• You can verify this in the app settings. (you can reach these settings "by pressing and holding the pressure" on the Nobi pictogram on your phone ).

6. Want to know more about Monitoring Events? Use the following links:

Monitoring Events: How to set up Monitoring Configurations ?

After giving "first aid" to your resident, you open the Nobi application and the resident dashboard:

• The resident’s name is marked in RED and there is a red icon in the right corner to indicate the Fall.
• Click on the resident.
• On your screen at the right side you now see a big red escalation button.
• Click on this button to close the escalation.

• The screen you are directed to is part of the escalation overview.
• Click here on the “Close escalation” button.

• Double check screen: close or keep open: choose “Close”.

• In the following screens you can answer 3 questions which can give additional information/explanation to the fall.
• You can skip the questions and answer them at a more convenient time.

• A 4th question is presented only when additional escalation causes have been configured in advance.

• Now the escalation is marked as closed successfully.

 

If an escalation procedure needs to be removed entirely, there is just one way to do this correctly = using the “Erase configuration” button.

• Go to the Nobi menu in the application.
• Click on the compartment where you want to delete the escalation procedure from (site, department or housing unit).

• Department: choose the department where you want to delete the procedure.
• Click at the back of the department on the “Edit” button.

• Click on “Escalation procedure”.

• Scroll down in this screen until you see the active escalation procedure.
• Here you see the “Erase configuration” button underneath the escalation procedure.
• Click on this button to delete the whole escalation procedure.

• If this was the only active escalation procedure for the entire application, erasing the whole procedure makes the message in red reappear in the dashboard of all the residents.
• Note: if you remove all channels one by one using the dustbin, you still need to push the “Erase configuration” button. Once the button is no longer visible, the escalation procedure is erased/completely empty.
• Note: deleting just a channel/contact is done by using the dustbin at the back of the channel.

 

• Abstract display of a person
• The real person is presented by a display of several lines.
• This computer model is processed by Nobi.
• About 18 points on the person’s body are connected through lines.
• A stick figure creation is acting out the real person's posture.
• Used for privacy reasons.

Nobi interprets images with the pose “lying on the floor” as a legitimate  “FALL” when it is not the case:  

• Resident kneels down with a purpose (looking for something under the bed, his slippers,…)
• Resident has visitors (pedicure, family, an animal,…)
• Caretaker kneels down to help the resident with: putting bindings on, washing legs and feet, ….
• Blanket and clothing are lying on the floor or chair with the “posture of a human”.

Can we do something about it ?

False positive escalations will always occur, but:

• Nobi can learn from false positive escalations
• Making small changes in the room can sometimes make a big difference (lay-out, furniture position, changing an angle of a chair,....
• Snoozing the escalation is an option to consider when the resident has visitors.

E.g. resident searching under the bed for her shoes.

E.g. Caretaker puts the residents bindings on.

E.g. clothing (a coat) left on a chair.

   

The morning greeting:

• Nobi says every day “Good morning” to the resident.
• Gives a short weather forecast for the day.
• Congratulates the resident with his birthday.
• Wishes you a Happy New Year.

How does it work?

• Nobi will only speak from 5.30 AM the earliest.
• The Nobi lamp with the morning greeting active in the room,  must see the resident for at least 3 minutes in a row in the room.
• Preferably activated in the Nobi lamp in the living room.  So there is no interference with f.e. a night-time/early restroom visit.

How to activate it?

• In the Nobi menu, chose the compartment “Housing units”.
• In the overview of the housing units, click on the “Edit” button of the housing unit where you want to activate the “Morning greeting”.

• Click on the compartment “Rooms” .
• Click on the 3 dots of the room where you want to activate the morning greeting : preferably  = living room.
• Click on “Edit device”.
• Check the box “Morning Greeting”.
• Click on “Save” button.
• The morning greeting is now active.

How does the automatic Nobi night light work ?

• Nobi provides light, shining towards the floor and towards the ceiling.
• Automatic Night Light: if the resident lies down on the bed, Nobi first turns off the floor light and secondly the ceiling light (after 30 seconds). like in 2 stages.
• The nobi lamp is now completely turned off.
• When the resident sits on the bedside again, Nobi turns on the ceiling light.
• If the resident is comes out of his bed, Nobi turns on the floor light  too = it’s now completely on.

How to activate the automatic night light ?

• Open the Nobi menu and click on “Housing units”.
• Use the  “Edit” button at the back of the housing unit you want to activate the night light.

• Click in the housing unit on the 3 small bullets in the room where you want to activate the night light. (lower right corner)
• A menu is presented: click on “Edit Device”.

• Check the box "Automatic night light”.
• Use the “Save” button to safeguard the setting.
• If done correctly a pop-up is shown “Successfully updated".

• The automatic night light is now activated.
• This functionality overrules the one for automatic light on/off. As long as Nobi detects a person in bed, the light will not turn on when care staff comes in briefly to check on the resident.

Interested in other settings/options for the Nobi light? Use the following links:

How to Adjust the Volume from the Speakers in the Nobi Lamp ?

How to Adjust the Personal Settings for the Light of the Nobi Lamp?

• Turn light on automatically = Nobi automatically turns on the light when a person is entering the room.
• Turn light off automatically = Nobi turns of the light as soon as it detects no longer a person in the room. Additionally a time frame needs to be set: after how many seconds Nobi should turn off the light.

Where and How to activate this function ?

• Open the Nobi menu and click on the compartment “Housing Units”.
• Click on the “Edit” button at the back of the chosen housing unit.

• Click on the 3 small bullets in the room where you want to activate the automatic lighting. (lower right corner) 
• A short menu is presented: click on “Edit Device”.

• Check “Turn light on” and “Turn light off automatically” to activate this function.

• If checking “Turn light off automatically” you can stipulate after how many seconds Nobi has to turn off the light.
• Use the “Save” button to keep the added settings.
• If done correctly a pop-up is shown “Successfully updated”.
• From then on the light will automatically turn on when a person is entering the room and turn off after 25 seconds when no person is detected in the room.
• Of course you can keep using the wall switch too.

• The light will automatically turn on when a person is entering the room and turn off after 25 seconds when no person is detected in the room.
• This functionality is secondary to the automatic night light: as long as Nobi detects a person in bed, the light will not turn on when care staff comes in briefly to check on the resident.
• Of course you can keep using the wall switch too.

Interested in more content concerning settings for the Nobi lamp? Use the following links:

The Automatic Nobi Night light: How does it work + How to activate it ?

How to Adjust the Volume from the Speakers in the Nobi Lamp ?

How to Adjust the Personal Settings for the Light of the Nobi Lamp?

When a user no longer needs to have access to the Nobi application, you can inactivate this user = archiving a user.

• Go to “Users” in the Nobi menu.
• In the users list you see at the back of each user a little icon of an archiving box.
• Click on this button to archive the user in question.
• Nobi asks if you are sure: click “yes”.
• The user is now archived.

 

• If necessary you can reactivate a user by clicking on the green archiving box icon at the back of the user.

 

• A newly created user receives a registration email.
• If a new user did not use the registration email or if he waited too long to use it, it is no longer possible to register with it.
• The mail expires after 3 days.
• Click in the Nobi menu on “Users”.
• In the users list there is an additional button next to the email address of the user in question: “Resend invitation”.
• Click on it and the new user will receive a new registration email in his mailbox.

• This new mail can be used to register in the Nobi application.

 

In the Nobi Dashboard it is really visible when there is no escalation procedure active for a resident. It is marked in red in the residents compartment.

The red notification stays in place as long as there is no escalation procedure active on one of the 3 levels.

In the Nobi application you can add an escalation procedure on 3 levels:

• Site: valid for ALL  the residents in the Site.
• Department: valid for all the residents in that department.
• Housing unit: only valid for the resident connected to this housing unit.

The workflow how to add an escalation procedure stays the same on each level.

First choose the level you want to add the escalation procedure. Within a site it usually is the department level.

• Click in the Nobi Menu on “Departments”.
• Click on the “Edit” button at the end of the department of your choice

• Click on “Escalation procedure” in the department.

• Silent escalations: the question whether the resident has fallen or not, is skipped. Nobi informs immediately that help is on the way. The option to talk with the resident remains possible. The option to undo an escalation by saying “No” is no longer available.

• Install an escalation procedure by adding contacts  = channels.
• Is the “channel” an identified user in the Nobi application, you use preferably the drop down you find when clicking on “User”. The data of the chosen user get synchronized with the data of the channel in the escalation procedure.

• Is the contact/channel not a user of the Nobi application or a phone number of a department: fill out the details manually.

• Channel: the way to make contact: mobile phone, landline, email.
• Name: name you give the contact/channel: Department 3, Care Staff,…
• Value: fill out the phone number, email account according to the choice made in channel.
• Use the “Add” button to put the channel in the escalation procedure.
• If you add an email account, it is put in an additional list only for emailing. These channels will receive only an email in case of escalation of a fall.
• The added phone number is put in a separate list underneath the mailing list.
• If more than one phone number is added , you can adjust the ranking by using the little icon in front of the channel: drag and drop the contact in the position you want it to be.

• Removing a channel/contact is done by using the dustbin at the back of the channel.
• If the escalation procedure needs to be removed entirely, you can ONLY do this with the “Erase configuration” button.
• Note: if you remove all channels one by one using the dustbin, you still need to push the “Erase configuration” button. Once the button is no longer visible, the escalation procedure is erased/completely empty.
• Erasing the whole procedure makes the message in red reappear in the dashboard of the residents.

 

 

• Surf to https://nobi.cloud.
• Minimize your screen a little so you can see a piece of your desktop.
• Select the Nobi link with the left mouse button: should get an entirely blue colour.
• Keep the left mouse button down and drag and drop the selection on your desktop.
• Let go of the left mouse button: the Nobi link is ready to use.
• Double click on the Google icon to open the Nobi application.

How to change the Google icon into the Nobi icon ?

• Go to the mail you received from Nobi with the attachment for the Nobi icon.
• Not received the mail, ask for it by using “Contact support” in the Nobi application.
• Click on the icon attachment with the right mouse button.
• Choose “Save link as”.
• Choose here “Desktop” and press “Save”.
• The Nobi icon is now placed on your desktop.

   

• Click with the right mouse button on the Google icon for the Nobi application.
• Choose in the menu “Show more options”.
• Choose in the next menu “Properties”.

   

• Click in the next screen on “Change icon”.
• In the following screen choose “Browse” and select “desktop”.
• Select the Nobi icon and press “Open”.

   

• In the following screen you can see the Nobi icon ready to be used.
• Click here “Ok”.
• Finally press “Apply” and the Nobi shortcut is ready to be used.
• Press once again on the “Ok” button to close the setup.