In this article, you’ll learn what IP filtering is, why it’s used, and how it helps protect access to the Nobi application.
What
IP filtering restricts access to the Nobi application based on network location. This means that only users connected to a specific network—usually the care facility’s WiFi—can log in. This is set up by Nobi Support. It is best for accounts that do not have two-factor authentication (2FA), such as usernames without an email address or phone number.
These accounts will only work from within the care facility. If you're using one of these, make sure you’re connected to the correct WiFi network.
Why
IP filtering is a security feature. It helps protect sensitive care information by limiting access to a trusted location. When a user doesn’t have 2FA, IP filtering makes sure that login is only possible from inside the building. This reduces the risk of unauthorized access.
Sometimes, managers or care staff need access from outside the facility. This could be from home or another location. That’s possible if their account has 2FA enabled. This means the account is linked to an email or phone number for identity verification. Once that’s set up, Nobi Support can allow secure access from outside the network.
To stay secure and flexible:
Users without 2FA can only log in from the care facility’s network.
Users with 2FA can request secure access from outside the facility.
We recommend enabling 2FA on all manager accounts.
Still have questions? Contact Nobi Support.