In this article, you will discover what Resident Calls are, how they work, and why they give residents a direct and reliable way to request help.
What
Resident Calls are escalations that are triggered when a resident actively asks for help.
There are two types of Resident Calls:
Calls
These are triggered by a peripheral linked directly to the housing unit. Examples include:
When pressed, the call is escalated from that specific housing unit.
Wearable Calls
These are triggered by a wearable device linked to the resident, not to a housing unit.
When the resident presses the wearable call button, the signal is sent through the nearest Nobi light within range. This means the resident does not need to be in their housing unit to request help. The escalation clearly indicates the location of the nearest Nobi light.
Resident Calls follow the configured escalation procedure. Caregivers typically receive the alert through the Nobi Mobile App, where they can see who is responding. Phone escalations are also supported.
For Wearable Calls, the Nobi light does not analyze the situation and communication through the light is not available.
Why
Residents should always have a simple way to ask for help. Not every situation is a fall. A resident might feel unwell. They might need assistance getting up. They might simply require support. Resident Calls give them this control.
With housing unit–linked call buttons and peripherals, help can be requested from fixed locations such as beside the bed or in the bathroom. With Wearable Calls, help can be requested anywhere within range of a Nobi light such as hallways, common areas, or even another housing unit.
Because the escalation clearly shows where the call was triggered, caregivers can respond quickly and efficiently.
A typical shift with Nobi's call button
It is mid-morning. A resident in their housing unit feels dizzy after standing up. They press the call button next to their bed. The system escalates from that housing unit. Caregivers receive the notification through the configured escalation channels and respond.
Later that day, the same resident walks to a common area. They begin to feel unwell again. This time, they press their wearable call button. The signal connects to the nearest Nobi light. The escalation indicates the closest location, allowing caregivers to find them quickly, even though they are not in their room.
In both cases, the resident does not wait for someone to notice. They do not rely on fall detection. They press a button. Help is on the way.
Learn more about the different types of Nobi escalations below: