In this article, you will discover how Assistance Calls work, why they matter, and how they help teams respond faster—without disrupting care.
What
Assistance calls let caregivers request extra help by simply pressing a button on their Badges. Whether during a fall, while supporting a resident, or for non-resident-related tasks, Nobi sends a location-based call instantly, without disrupting care.
On the Nobi dashboard, both on the Nobi Mobile App and the web application, these alerts appear in a separate “Personal & communal calls” row, separating them from fall escalations.
The assistance call triggers an escalation that can be claimed by available caregivers using the Escalations via Nobi Mobile App feature, or by phone.
Why
Care doesn’t pause, even when extra help is needed.
A caregiver might need a colleague while assisting a resident, handling a heavy object, a bed transfer, or responding to an escalation. Assistance calls offer a direct and silent way to ask for support without the need to step away, make a phone call, or explain.
Triggered with a single Badge press, the escalation is location-specific, using the nearest Nobi light to pinpoint where the caregiver is, so no one wastes time searching.
Unlike fall escalations, these calls don’t include a voice prompt or alarm. A customizable sound plays on the receiving device, and the app shows who needs help and where. If the Escalations via Nobi Mobile App feature is not enabled, a phone call will be made to the first number in the escalation procedure.
Analysis, including live view, is not available during an active nor closed Assistance call. To learn more about consulting images and video, read our guide here.
A typical shift with Assistance Calls
A caregiver starts their shift by picking up their Badge and signing into the Nobi Mobile App with one tap. Instantly, their presence is registered—ready to go where they go, follow what care they provide, and be there when help is needed.
Mid-morning, while assisting a resident after a fall, the caregiver realizes they need an extra set of hands. With their hands full, they press the button on their Badge. Within seconds, available colleagues receive an Assistance Call on their devices—no need to shout, leave the resident, or interrupt the moment.
Later that day, another caregiver is prepping a dining area and needs help moving a table. They’re not in a resident’s room—but because the Badge is linked to the closest Nobi light, their Assistance Call still reaches the right team members, fast and accurately.
Each time, caregivers respond quicker, with less stress. No one searches blindly. Everyone stays focused. And care remains uninterrupted.
For a step-by-step guide on how Assistance calls can support you and your care staff, learn more here.
Want to learn how to assign a Badge one using the web application? Read the step-by-step guide here.
Learn how to assign one using the Nobi Mobile app instead? Read the step-by-step guide here.
Found a Badge, but don't know who it's assigned to? Learn how to identify an unknown Badge here.
Interesting in enabling the feature but have more questions? Don't hesitate to contact Nobi Support.