In this article you will discover how the Escalations via Nobi mobile app feature helps care teams respond faster to falls and calls.
What
With this feature, care staff can respond to falls and calls directly through the Nobi mobile app. It turns any device with the app installed into an immediate response point—no need for phone calls.
Care teams stay reachable without relying on their personal devices, or phone calls to one phone at a time. Residents can be contacted directly through the app, and teams can also set snooze time or log what caused the escalation—easily from the same screen.
This feature doesn’t replace the existing escalation procedure, rather it works with it to make response times faster and more flexible.
Why
Not every care home allows personal phones during shifts. Some have only one shared device with an active SIM card or phone number. This feature solves that. When a fall or calls happens, everyone signed in to the Nobi mobile app for the day’s shift receives an alert. Whoever is first to respond confirms: "On my way!" From that moment, the responder is assigned and visible in the app. Others can join in if needed. Everyone stays informed. No missed alerts. No confusion. Just fast, clear action.
A typical shift with the Escalations via Nobi mobile app feature
For a member of care staff using the Escalations via Nobi mobile app feature, a normal day looks something like this:
Care staff sign in to the Nobi app and select the departments they're covering for that day.
When a fall escalation or call request is triggered, all devices signed into that working area receive an alert.
When care staff receive an alert, they respond "On my way!" to take charge, while others will hear who responded first. If they're not able to assist, they can decline with "Can't right now."
If no one responds in within a determined time, the regular escalation procedure continues, falling back to the phone numbers, so there's never a missed fall.
For more information on how the Escalations via Nobi mobile app feature works, click here.
Still have questions? Contact Nobi Support.