Learn how to use the Escalations via Nobi Mobile App feature to respond to falls or calls, assist residents, and close escalations—right from your mobile device.
5 min task
What
The Escalations via Nobi Mobile App feature turns your smartphone or tablet into a response point. You’ll receive alerts, confirm escalations, and connect with residents—all through the app.
Why
In care homes with one shared phone, valuable time can be lost. This feature alerts all signed-in staff at once, speeding up response time. Everyone knows who is helping, and additional support can be easily coordinated. You can even call the resident through the light. Less delay, more control, better care.
The Escalations via Nobi Mobile App feature keeps your whole team informed and saves time.
Detailed steps
Follow the steps below to access and use the Escalations via Nobi Mobile App feature to respond to a fall escalation or call.
Sign in to the mobile app
- Open the Nobi Mobile App and sign in using your credentials. You can either sign in with an email or username, or alternatively sign in with a badge. (Please note: if singing in with an email address, you may be asked for additional 2-factor verification, so keep your personal phone close when signing in.)
- Choose your working area. This determines where you will receive and be notified of escalations. You will only receive alerts for escalations that occur in or near the housing units within that working area; escalations outside of it will not trigger a notification.
Respond to an alert
- When an escalation occurs, all signed-in devices get a sound alert. If you are able to provide assistance, tap On my way! to claim the escalation. Alternatively, tap Can’t right now if you’re unavailable.
Note: If no one responds, Nobi will fall back to the standard escalation procedure (e.g. phone call). The default phone number escalation procedure is always used as fallback. The Escalations via Nobi Mobile App feature takes priority but doesn't replace the existing procedures.
Didn’t hear the alert? Ensure that your device volume is turned up and that both sound and notification settings are enabled. Also ensure your phone or device is not on do not disturb and that all permissions have been granted to the Nobi Mobile App. Lastly, please make sure that in your device settings, the Nobi app is set to Unrestricted battery usage on all devices running the Nobi mobile app. Please contact Nobi Support if issues persist.
See who claimed the escalation
An audible notification (e.g. “Hank answered the call”) is sent to all devices with users signed in to the Nobi Mobile App who are available caregivers within the working area where the escalation occurs. A caregiver is considered available if they are not currently claimed in another escalation.
Tap the nurse icon to see who has claimed an escalation.
By tapping On my way!, other team members can claim an escalation if more help is needed. They will also be shown when tapping the nurse icon.
Call the resident
Pressing the Call button connects you to the resident, with the communication provided through the Nobi light.
Communicate directly with the resident through your device. You can also mute, or put the device on speaker mode.
Please note: this feature is only available for escalations at the housing unit level, such as Falls, some Resident calls. Learn more about calling back the resident here.
Analyse and close the escalation
Determine the cause of the open escalation by tapping the Analyse button.
Tap Close escalation at the bottom of the window once the resident has been assisted. From here you can also snooze fall detection and indicate the cause of the escalation.
Sign out
After your shift, always remember to sign out. Tap your profile image in the top right hand corner of the home screen.
Tap Sign out. You have now successfully signed out of the Nobi Mobile App and removed yourself as an available caregiver. You will not receive escalation alerts while you are sign out of the Nobi Mobile App.
Still have more question? Contact Nobi Support.