Usage – Nobi

How to get the most out of your Nobi solution day by day

How to Remove an Integration
In this article, we'll guide you through how to remove an integration.
2 min task
What
An integration connects Nobi to an external system, such as a nurse call system, to handle escalations.
When you remove an integration, Nobi stops sending escalation events to that system. From that moment on, the integration no longer plays a role in the escalation flow. Fall detection continues to work, and escalations can still be sent to a backup phone number or device.
Why
You remove an integration when the current escalation procedure no longer matches how escalations should be handled. This can happen when switching to a different system, correcting a setup, or simplifying the escalation flow.
Removing an integration changes how alerts are distributed. If no alternative escalation procedure is configured, escalation events will no longer reach caregivers.

Detailed steps
1. From the left menu, navigate to integrations.
2. Locate the integration you want to remove. Then, click on the trash icon.
3. Confirm that you wish to remove this integration
4. The integration is now removed and will no longer appear in your overview. A green confirmation message will appear at the top of the screen.
You have now learned how to remove an integration. Click here to learn how to add an integration.
Still have questions? Contact Nobi Support.
How to Change a User's Email Address
Learn how to update a user’s email address in the Nobi application to ensure correct access and communication.
4 min task
What
Changing a user’s email address updates the email linked to their user profile.
This email address is used for signing in, two-factor authentication, and receiving informational email for escalation.
Why
A correct email address is essential for secure access to Nobi. If the email is incorrect or outdated, the user may be unable to sign in, reset their password, use two-factor authentication, or receive important notifications.
A user's email address is also used in the escalation procedure. If the email address is not current, then escalation notifications can also be missed.
Email addresses may need to be updated if they were entered incorrectly during setup, for example. Keeping this information accurate ensures reliable communication, prevents duplicate accounts, and supports clear user management.

Detailed steps
Follow the steps below to change a user's email address.
Please note: this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
1. From the dashboard, click the cog/gear in the top right corner of the screen to access the User management page.
2. Locate the user you want to change the email for, and click edit to the right of their name.
3. In the Email section of the Personal data tab, change the user's email appropriately.
4. Click Save.
5. A blue banner will confirm the change.
6. The email change must now be verified by the user. The user will receive an email at the updated email address instructing them to complete their registration. Do so by Confirm button.
7. The user will be redirected to Nobi and a blue banner will confirm the change.
You have now changed a user's email address in the Nobi web application.
Still have questions? Contact Nobi Support.
How to Play the Morning Greeting
Learn what the morning greeting is and how to activate or manually play it for a resident.
2 min
What
The morning greeting is a feature of the Nobi light that plays a daily spoken message to the resident.
The light plays a "good morning" greeting and gives the resident a short weather forecast. On special occasions, it also wishes the resident a happy birthday or a happy new year.
Why
The greeting creates structure in the resident’s daily routine. It helps the resident become familiar with the light's voice in a calm moment. This helps the resident get to know Nobi.
The greeting can also be played manually to test the sound or let the resident hear it without activating automatic playback.

Detailed steps
Follow the steps below to manually play the morning greeting in the resident's housing unit.
Please note: this action can only be performed by a manager with access to Housing unit settings.
1. From the dashboard, click Housing units in the left menu.
2. Locate the housing unit you want to play the greeting in and click the Edit button.
3. Click into the Rooms tab.
4. Click the three dots on the room where you want the morning greeting to be played.
5. Select Edit Device.
6. Press the Play morning greeting button.
The greeting will now play in the resident's housing room.
To learn how to enable the greeting for the resident, click here.
To learn how to change the volume of the morning greeting, click here.
Still have questions? Contact Nobi Support.
How to Change your Password
In this article you will learn how to change your password.
2 min task
What
Changing your password helps you keep control of your Nobi account. You can do this from your profile when you know your current password and want to replace it with a new one.
Why
Your password protects access to your account and personal data. Changing it regularly lowers the risk of unauthorized access. Using a password you remember avoids being locked out and unnecessary interruptions. A secure password keeps your daily work with Nobi smooth and reliable.

Detailed steps
Follow the steps below to change your password.
1. From the dashboard, click Your name in the top right corner. The drop-down menu will open.
2. Select Edit profile.
3. Scroll to the bottom of the screen and click Change password.
4. Enter your current password. Then, enter your new password. To confirm your new password. Click ✔ Set new password.
5. A green banner appears when the password change is successful.
You have now changed your password. If you've forgotten your password, you can also reset your password.
Still have questions? Contact Nobi Support.
How to Create Badge-Only Users Without Access to Nobi
Find out how to set up a Badge-only user without access to Nobi and learn how they use their Nobi Badge for identification only.
3 min task
What
A Badge-only user without access to Nobi is registered in the system but cannot access the Nobi platform, resident data, falls, or calls.
This type of user does not sign in. Instead, the Badge can only be removed by a managing user. They do not receive a username, email login, or password.
When creating this user, you:
- Select Access to Nobi: No (only mapping via Nobi Badge)
- Assign a Nobi Badge
No role selection is required for platform access, as the user cannot sign into Nobi. Instead Badge coverage will be applied to all departments within a site / community.
This setup is suitable for staff members such as cleaners, maintenance staff, or other personnel who need to be identified by Badge but should not access resident information.
For privacy reasons, every person must have their own Badge-linked profile. Do not share Badges between staff members.
Why
Registering Badge-only users without platform access ensures that:
- Staff members can be identified when interacting with Nobi hardware
- No resident information is accessible to unauthorized personnel
- Privacy and data protection standards are maintained
This approach allows clear traceability while strictly limiting access to sensitive information.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.

Detailed steps
1. From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
2. Click on + add to add a new user.
3. Fill in the first name and last name of the user. Select a Access to Nobi? No (only mapping via Nobi Badge)
4. You will then be given only the option to add an optional phone number for this user. Then click Next.
5. Now you can assign the Badge coverage you want to give this user. The Badge coverage is only available at the site / community level, and it is not possible to give coverage to only select departments.
6. When you're finish press Next.
7. You will then be required to assign that user a Badge. Enter the MAC address of the Badge. It can be found on the backside of the Badge.
8. When you're finished, click Save.
9. The new user is now created, and it will be shown that Sign in with Badge is disallowed. Click Done to return to the User Management screen.
As this type of user does not sign in, if you wish to remove the Badge, learn here to unassign as Badge from a user via the web application or the Nobi Mobile App with our guides.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
How to create a user with a professional email
How to create a user without a professional email (phone)
How to create users without a professional email (IP filtering)
How to assign a Badge to a user using the Nobi Mobile App
Still need further assistance? Please contact Nobi support.
How to Identify an Unknown Badge via the Nobi Mobile App
In this article you will learn how to identify an unknown Badge using the Nobi mobile app as a manager.
2 min task
What
The Nobi mobile app can help you quickly identify if a Badge is assigned to a user or not, simply by tapping the Badge to the back of a mobile device.
Why
Sometimes, Badges are lost or misplaced. The Nobi mobile app can help you identify who the Badge belongs to, or if the Badge has not been assigned to a user yet.
Looking to assign a Badge instead? Follow this guide: How to assign a Badge to a user using the mobile app
Looking to unassign a Badge instead? Follow this guide: How to unassign a Badge to a user using the mobile app
In order to use this feature, please make sure NFC is enabled on your phone.
Detailed steps
Follow the steps below to identify a Badge using the Nobi mobile app.
On Android
1. As a managing user, from the Home screen, tab the Badge to the back of the mobile device.
2. If the Badge has not yet been assigned, the New Badge detected screen will pop up. You will also be able to see if the Badge is active.
3. If the Badge has been previously assigned to a user, the Badge detected screen will pop up, showing you who the Badge is assigned to.
On iOS
1. As a managing user, from the Home screen, tab the Badge to the back of the mobile device. You will be prompted to open the NFC tag. Click on the notification.
2. If the Badge has not yet been assigned, the New Badge detected screen will pop up. You will also be able to see if the Badge is active.
3. If the Badge has been previously assigned to a user, the Badge detected screen will pop up, showing you who the Badge is assigned to.
If you want to assign a user a Badge to a user using the web application, click here.
If you want to unassign a user a Badge to a user using the web application, click here.
How to Unassign a Badge to a User via the Nobi Mobile App
In this article you will learn how unassign a badge from an existing user using the Nobi mobile app as a manager.
1 min task
What
Unassigning a badge removes the link between the badge and the caregiver. From that moment, visits will no longer be automatically registered via that badge, and the caregiver will no longer be able to make assistance calls with it.
Why
When a caregiver changes roles, stops working at the site / community, or their badge needs to be reassigned, it’s important to unassign it. This prevents confusion in reports and makes the badge available for another user.
Unassigning a badge only takes a few taps and helps keep your system clear and up to date.
Looking to assign a badge instead? Follow this guide: How to assign a badge to a user using the mobile app
In order to use this feature, please make sure NFC is enabled on your phone.
Detailed steps
Follow the steps below to unassign a badge to a user using the Nobi Mobile App.
On Android
1. As a managing user, from the Home screen, tab the badge to the back of the mobile device.
2. The Badge detected screen will pop up. You will also be able to see if the badge is active. Press the Unassign button to unassign the badge from the user.
3. Confirm the unassignment by pressing Confirm.
4. The badge has now been unassigned to the user and a confirmation message should appear at the top of the app.
On iOS
1. As a managing user, from the Home screen, tab the badge to the back of the mobile device. You will be prompted to open the NFC tag. Click on the notification.
2. The Badge detected screen will pop up. You will also be able to see if the badge is active. Press the Unassign button to unassign the badge from the user.
3. Confirm the unassignment by pressing Confirm.
4. The badge has now been unassigned to the user and a confirmation message should appear.
If you want to identify an unknown badge using the Nobi Mobile App, click here.
If you want to assign a user a badge to a user using the web application, click here.
If you want to unassign a user a badge to a user using the web application, click here.
How to Assign a Badge to a User via the Nobi Mobile App
In this article you will learn how to assign a Badge to an existing user using the Nobi Mobile App as a manager.
2 min task
What
A Badge is a small device that connects a caregiver to a Nobi light. When the Badge is assigned, Nobi automatically knows who enters the room, when care is given, and who responds to calls or escalations—without the caregiver needing to do anything.
Why
Badges make daily care moments visible, without extra work. Nobi records how long someone was in a housing unit, what care was provided, and how many escalations were handled. This helps you plan shifts, balance workloads, and recognize everyone’s efforts.
Assigning a Badge is quick: open the app, scan the Badge, select the user, and save.
Please note: In order to use this feature, please make sure NFC is enabled on your device. Devices without NFC are not able to read Nobi Badge.
Detailed steps
Follow the steps below to assign a Badge to a user using the Nobi Mobile App on Android and iOS.
On Android
1. As a managing user, from the Home screen, tap the Badge to the back of the mobile device.
2. The New Badge detected screen will pop up. Here you can see whether signing in with the Badge is active. If it is inactive, hold the Badge to the back of your phone as a manager to activate it.
3. Select the user from the dropdown menu that you want to assign the Badge to and press Save.
4. The Badge has now been assigned to the user and they can sign in using it.
On iOS
1. As a managing user, from the Home screen, tap the Badge to the back of the mobile device. You will be prompted to open the NFC tag. Click on the notification.
2. The New Badge detected screen will pop up. Here you can see whether signing in with the Badge is active. If it is inactive, hold the Badge to the back of your phone as a manager to activate it.
3. Select the user from the dropdown menu that you want to assign the Badge to and press Save.
4. The Badge has now been assigned to the user and they can sign in using it.
For more information on Badges, read the following articles:
Still have questions? Contact Nobi Support.
How to Reassign a Housing Unit to Another Department
In this article you will learn how to change the department linked to a housing unit and what to keep in mind after doing so.
2 min task
What
Each housing unit is linked to a department. You can change this link at any time in the housing unit's settings.
Why
You might need to reassign a housing unit when its purpose changes, when it's physically relocated, or when there's an update in how teams or departments are structured. This ensures the unit remains correctly grouped within the system and aligned with the right care team.
Each department can have its own escalation procedure. When you move a housing unit to another department, that unit will automatically follow the new department’s escalation flow. This can directly impact how and to whom alerts are sent during an escalation. That’s why it’s essential to review the new department’s escalation procedure and confirm it’s set up correctly for the residents in that unit.
Detailed steps
Follow the steps below to reassign a housing unit to another department.
1. Click Housing units in the left-hand menu.
2. Select the housing unit you want to reassign and press the edit pencil.
3. On the Basic Info tab, look for the current department. Click the dropdown menu and choose the new department.
4. Click Save.
5. A green banner will appear at the top of the screen when the settings have been updated successfully.
You have now reassigned a housing unit to another department.
Still have questions? Contact Nobi Support.
How to Reactivate a Department
In this article you will discover how to reactivate a department in the Nobi application.
2 min task
What
In the Nobi application, departments—just like housing units, users, and residents—can be archived and later reactivated. Once reactivated, they are restored to active status.
Why
Reactivating a department allows you to pick up where you left off. This ensures past data remain intact. If a department becomes active again after a temporary closure or repurposing, you won’t lose any history. Reactivating also supports accurate reporting, smooth workflows, and compliance with internal protocols. With just a few steps, you restore a department without needing to recreate it from scratch.
Click here to learn about archiving departments.

Detailed steps
Follow the steps below to reactivate department.
To reactivate a department
1. Click Departments in the left menu.
2. Filter the archived departments from the active departments via the drop down menu to the left of the + Add button.
3. Locate the department you wish to reactivate and click the blue file box next to the department.
4. Confirm that you want to reactive the department.
5. The department has now been reactivated. A green confirmation message will appear at the top of the screen.
Still have questions? Contact Nobi Support.
How to Request, Claim, and Close Assistance Calls
Learn how Assistance Calls work, why they matter, and how they help your team respond faster, without disrupting care.
10 min
What
Assistance Calls allow caregivers to request extra help by pressing a single button on their Badge.
With one press on the Badge, Nobi sends a location-based request for help. All caregivers signed in to the Nobi Mobile App in that working area receive it instantly. The system uses the nearest Nobi light or Gateway to determine the caregiver's location and identifies who initiated the call.
Assistance Calls can be triggered at any time, including while a caregiver is already assisting a resident or responding to an ongoing escalation. Whether a caregiver is assisting after a fall, supporting a resident during a transfer, or handling a non-resident-related task, Nobi instantly notifies nearby colleagues through the Nobi Mobile App or via phone call.
On both the Nobi Mobile App and the web application, standalone Assistance Calls appear in a separate row called Personal & communal calls. This row also shows escalations from communal areas — for example, a fall detected in a common living room — and wearable panic calls. An Assistance Call requested during an ongoing escalation appears as a red card alongside that escalation (see the detailed steps below).
Why
Care situations often evolve while they are happening. A caregiver may already be supporting a resident during a fall response, transfer, or other intervention when they realize additional help is needed.
Without a quick way to request backup, the caregiver may need to step away, search for a colleague, or make a phone call. This interrupts care and can increase risk for the resident.
Assistance Calls make it possible to request help immediately while staying with the resident. This shortens response time, improves coordination between staff, and supports safer care when more than one caregiver is needed.
Detailed steps
Follow the steps below to understand how Assistance Calls notify team members. Please note: if the Escalations via Nobi Mobile App feature is not enabled, a phone call will be made to the first number in the escalation procedure.
On the Nobi Mobile App
Claiming an Assistance Call
1. When a caregiver presses the button on their Badge, all caregivers signed in to the Nobi Mobile App in that working area will receive a white notification.
2. If a caregiver is available to help, they can press "On my way." This caregiver has now claimed the Assistance Call. The other caregivers will receive an audible alert saying who answered the call: "Hank answered the call." A caregiver who is already assigned to another escalation cannot claim the call.
3. The caregiver who has claimed the Assistance Call will appear in the top right corner when pressing the nurse icon.
Closing an Assistance Call
1. When assistance has been provided, the caregiver who claimed the Assistance Call — or any caregiver with closing rights — can close the escalation by pressing the Close escalation button.
2. They will then have the option to assign a resident to the escalation or not, as well as a cause. Note: escalation causes differ depending on whether a resident is assigned. Learn more about escalation causes here.
Requesting assistance during an escalation using the Escalations via Nobi Mobile App feature
1. If a caregiver has claimed a fall or resident call escalation via the Nobi Mobile App, they can request additional assistance by pressing the button on their Badge. When the button is pressed, all caregivers signed in to the Nobi Mobile App in that working area will receive a red notification.
2. If a caregiver is available to help, they can press "On my way." This caregiver has now claimed the Assistance Call. The other caregivers will receive an audible alert saying who answered the call: "Hank answered the call."
3. The fall or resident call escalation and the Assistance Call will appear as two separate escalations. The red escalation, in this case, is the Assistance Call linked to the ongoing escalation.
4. Pressing the nurse icon will show you which caregiver has claimed the Assistance Call.
5. Closing the Assistance Call works the same, whether or not it is linked to a fall or resident call escalation.
On the Nobi web application
Closing an Assistance Call on the dashboard
1. When a caregiver presses the button on their Badge, a white Assistance Call card will appear on the dashboard in the Personal & communal calls row at the top.
2. The caregiver who has claimed the Assistance Call will appear in the top right corner of the card when pressing the nurse icon.
3. When assistance has been provided, the escalation can be closed by clicking the Assistance Call card.
4. Then click Next steps.
5. Click Close escalation.
6. You will then have the option to assign a resident to the escalation or not, as well as a cause. Note: escalation causes differ depending on whether a resident is assigned. Learn more about escalation causes here.
7. Click Close escalation one more time to close the escalation.
Closing an Assistance Call on the dashboard during an escalation
1. If a caregiver has claimed a fall or resident call escalation via the Nobi Mobile App, they can request additional assistance by pressing the button on their Badge. When the button is pressed, a red Assistance Call card will appear on the dashboard alongside the red (fall) or white (resident call) resident card.
2. Once a caregiver has claimed the Assistance Call, they can be seen by clicking the nurse icon in the top right corner of the Assistance Call card.
3. To close the Assistance Call linked to the escalation, click the red Assistance Call card.
4. Then click Next steps.
5. Click Close escalation.
6. You will then have the option to assign a resident to the escalation or not, as well as a cause. Note: escalation causes differ depending on whether a resident is assigned. Learn more about escalation causes here.
7. Click Close escalation one more time to close the escalation.
Learn more about the other different types of Nobi escalations below:
- Falls
- Resident calls
Still need help? Contact Nobi Support.
How to Sign In with Two-Factor Authentication (2FA)
In this article, you’ll learn about two-factor authentication (2FA) is and how to sign in using it.
What
Two-factor authentication (2FA) is a security feature that adds a second step to the login process. Instead of signing in with just a username and password, users also confirm their identity through something secondary—like an email address or mobile phone.
When 2FA is enabled, a verification code is sent to the user’s phone or email address. Access is only granted after this code is entered correctly.
Why
2FA helps protect sensitive data by making it harder for someone to log in without permission. Even if the correct username and password is used to sign in, access is blocked unless the person can also verify their identity with a trusted device.
This is especially important when logging in from outside the care facility. For example:
- With 2FA, managers or care staff can securely log in from home.
- Without 2FA, users can only log in from inside the care facility when IP filtering is enabled.
Adding 2FA reduces the risk of unauthorised access—and gives peace of mind that only trusted users can view or manage resident information.
Detailed steps
Follow the steps below to sign in using 2FA.
1. Enter your username and password, then click Sign in to enter the Nobi application.
2. You will receive a one-time code to your user's phone number or email address.
3. Enter the six-digit code and click Validate.
4. You will now be asked to select Trust this device or Don't trust this device. Only click Trust this device when no other people have access to the device as this will keep you signed into the application.
You will now be signed into the Nobi application. If you'd like to enable 2FA from outside the IP range, contact Nobi support for assistance.
Still have questions? Contact Nobi Support.
How to Sign In with Badge
This article explains how to log in to the Nobi Mobile App using a personal NFC Badge. There is no password or username needed, just your Badge.
1 minute task
What
The Badge lets users sign in to the mobile app using NFC (near-field communication). This process is fast and secure, available on both Android and iOS devices.
Why
Badge login saves time and removes the need to remember passwords. It helps caregivers focus on care instead of signing in each day with a username and password. It's especially useful during shift changes or when quick access is essential.
Managers must first assign a Badge to a user. If this hasn’t been done yet, ask your manager to do so.
Please note: Every device must be a trusted device before someone can sign in with a Badge. On each device, a manager must first sign in using email and password before a user can sign in using only a Badge.
Learn how to assign a Badge to a user using the web application here, and via the mobile device here.
Also, check that NFC permissions are enabled on the device. If not, the Badge won’t work.

Detailed steps
Follow the steps below to sign in with a Badge.
On Android devices
1. Open the Nobi Mobile App.
2. When you reach the sign-in screen, hold your Badge against the back of the device.
3. The Badge will automatically log that user into the Nobi Mobile App. If the Escalations via Nobi Mobile App feature is enabled, that user will be prompted to select a working area.
On iOS devices
1. Open the Nobi Mobile App.
2. Tap Sign in with Badge.
3. A screen saying Ready to Scan will appear. Hold your Badge against the back of the iPhone.
4. The Badge will automatically log that user into the Nobi Mobile App. If the Escalations via Nobi Mobile App feature is enabled, that user will be prompted to select a working area.
Have further questions, or still can't log in? Contact Nobi Support.
How to Assign a Resident to an Escalation
Learn how to assign a resident to a fall escalation or call request.
2 min task
What
This feature lets you choose which resident an escalation is about. When reviewing or closing a fall escalation or call request, simply select the resident involved to link them to the escalation.
Why
Residents often move between rooms throughout the day. Without assigning the correct person to an escalation, it’s unclear who needs follow-up. This step ensures that the right resident receives the right care and helps build accurate data to prevent future incidents. It also keeps the escalation log clear and reliable for caregivers and families.

Detailed Steps
1. When you choose to close an escalation, you will be prompted to choose a reason for the fall from a short list of scenarios. If it is a resident who has fallen, you will be able to select the appropriate escalation cause to confirm, as well as select the duration of the fall detection. Press Next to advance to the next screen on the mobile app.
2. Use the dropdown to pick the correct resident and specify the likely cause of the fall. If a resident in a single-person housing unit has fallen or requested assistance via the call button, their name will appear as the default resident involved.
3. When finished, press Close escalation.
For more information on closing an escalation, click here.
For information on types of housing units in Nobi, click here.
Visit our guide articles to learn more about setting and using escalation causes.
Still have questions? Contact Nobi Support.
How to Follow Up on a Support Ticket
Learn how to log in to the Nobi Support Portal and track or follow up on your existing tickets. To learn how to create a new support ticket, click here.
2 minute task
What
From technical questions to urgent incidents—the Nobi Help Center lets you submit tickets and follow them up in one place. To follow-up on these tickets, you'll need to be logged in to your Nobi account.
Why
Using the Help Center ensures your request reaches the right team at Nobi. You stay informed, with clear updates and a complete overview of your support history — all in one place.

Detailed steps
Follow the steps below to login to your Nobi account and find an existing support ticket.
1. From the web application click on Need help? in the left menu.
2. Click on Create a ticket or browse FAQ.
3. Click on Sign in in the top-right corner.
4. Click on your name in the top-right corner and select My requests.
5. You will see an overview of all existing tickets, along with their ID number, creation date, most recent activity and the status of the ticket. To open a request, click on the subject.
6. You can now add comments and communicate further with support regarding your request.
You have now learned how to follow up on a ticket in the Nobi support portal.
Still have questions? Contact Nobi Support.
How to Archive a Resident
In this article you will learn how to archive residents in the Nobi application.
3 min task
What
In the Nobi application, certain items—such as residents—can be archived and later reactivated. Once reactivated, they become active again in the system.
Why
Keeping the application up to date is important when things change in a care home. For example, when a resident leaves, you should archive them. This ensures their history—such as past escalations or settings—remains available, while keeping the active list clean and accurate. Archiving also helps ensure compliance with data protection regulations by only keeping active data visible, without losing valuable information.
Click here to read about reactivating residents.
Detailed steps
Follow the steps below to archive a resident.
1. Click on Residents in the left menu.
2. Locate the resident you want to archive and click the red archive button to the right of their name.
3. Confirm that you wish to archive the resident.
4. A green banner will confirm that the resident has been archived.
The resident has now been archived. You can find archived residents in the Residents list by using the Archived filter.
Still have questions? Contact Nobi Support.
How to Maintain the Wireless Push Button Interface
Learn how to check and maintain the battery of your wireless push button interface to ensure it continues working as expected.
2 min task
What
The wireless push button interface is a compact, battery-powered module that connects your wall switch to the Nobi light using Bluetooth. It keeps tactile light control possible—even without built-in wiring.
Why
The wireless push button interface offers a seamless way to control the Nobi light using a familiar wall switch. Since it runs on battery power, maintenance is essential. A working battery ensures the wireless push button interface remains reliable for daily lighting control. Regular checks help prevent loss of function and avoid any confusion for residents and caregivers.

Detailed steps
1. Check the dashboard – You’ll receive a warning when the battery is running low. Regular testing and visual checks keep the wireless push button interface in good working condition. If needed, replace the battery to ensure uninterrupted use.
  
  To learn more about Technical alerts, click here.
2. Test regularly – Press the button to confirm it still triggers the expected action in the Nobi application.
To learn How to Pair the Wireless Push Button Interface by reading out guide,.
Still need help? Contact Nobi Support.
How to Archive a Department
In this article you will learn how to archive departments in the Nobi application.
3 min task
What
In the Nobi application, departments can be archived when they’re no longer in use. Archiving hides a department from the active dashboard while keeping its data accessible for future reference. Departments that still contain housing units cannot be archived.
Why
Archiving helps you maintain a clear overview by removing unused departments from daily view without losing historical context. This is especially useful after site / community changes, reorganizations, or team updates. Archiving ensures no data is lost and information linked to a department remain intact. To archive a department, all associated housing units must be removed or reassigned first.
Learn more by reading our guide on how to set departments.
You can also reactivate archived departments. Learn more here.
Detailed steps
Follow the steps below to archive a department.
1. Click Departments in the left menu.
2. Locate the department you want to archive and click the red file box next to it.
3. Confirm that you wish to archive the department.
4. The department has now been archived and will no longer appear in your overview. A green confirmation message will appear at the top of the screen.
Still have questions? Contact Nobi Support.
How to Archive a Housing Unit
Learn how to archive housing units in Nobi.
4 min task
What
Archiving a housing unit removes it from the active housing list in your dashboard. The unit and all its data remain safely stored in the system. You can reactivate the unit at any time by following our guide on reactivating housing units.
Why
When a housing unit is no longer needed—for example due to a resident’s departure, room repurposing, or site / community reorganization—it shouldn’t remain in your daily view. Archiving helps reduce clutter, avoids mistakes during onboarding, and keeps your workspace focused. And because nothing is deleted, you can always recover the unit when needed.
Click here to learn about reactivating housing units.

Detailed steps
1. Click on Housing units from the menu to see all available units.
2. Scroll and locate the housing unit you want to remove from the active list. Then click the red box icon to the right of the housing unit name.
3. Confirm that you wish to archive the housing unit.
4. A green banner will confirm that the housing unit has been archived.
The housing unit has now been successfully archived. It no longer appears in the active overview, but can be found in the Housing units list by applying the Archived filter.
Still have questions? Contact Nobi Support.
How to Archive Users
In this article you will learn how to archive users in the Nobi application.
4 min task
What
In the Nobi application, users can be archived and later reactivated, like departments and residents.
If a user has had a Badge assigned to them, their badge assignment will be removed when they are archived.
If a user is part of an escalation procedure, they will be automatically removed when archived. If the person was added manually as a non-user, they will remain in the escalation procedure and must be removed manually.
Why
Keeping the application up to date is important when things change in your organisation. For example, when a user leaves a community, you should archive them. If that user ever returns, you can easily reactivate their account and restore their information. Archiving also helps ensure compliance with data privacy regulations by keeping only the data you truly need.
For more information, check out our guide on How to Reactivate Users.
For more background on access and permissions, read Users and roles in the Nobi application.

Detailed steps
Follow the steps below to archive a user.
Please note: that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
For more background on access and permissions, read Users and roles in the Nobi application.

To archive a user:
1. Click on the cog/gear in the top right corner of the dashboard.
2. Click on the red archive button to the right of the user you want to archive.
3. Choose confirm.
4. A green banner will confirm that the user has been archived.
You have now successfully archived a user. This user can be found in the user management list when you filter for archived.
Still have questions? Contact Nobi Support.
How to Reactivate Housing Units
In this article you will discover how we reactivation works on the Nobi application.
3 minute task
What
In the Nobi application, certain items—such as housing units, users, and residents—can be archived and later reactivated. Once reactivated, they become active again in the system.
Why
To ensure important data remains accessible and the system stays reliable, most items in Nobi—such as housing units—can be reactivated after being archived. Reactivation allows you to quickly restore access if, for example, a staff member returns or a housing unit becomes active again. This approach safeguards past data, such as escalations or settings, and ensures nothing valuable is lost. While some items like departments can be deleted when appropriate, archiving and reactivation keep the system stable, legally compliant, and ready for future use.
Click here to learn about archiving housing units.

Detailed steps
Follow the steps below to reactivate housing units.
To reactivate a housing unit
1. Click Housing unit in the left menu.
2. Filter the archived housing units from the active housing units via the drop down menu to the left of the + Add button.
3. Locate the resident you wish to reactivate and click the grey trash can with the up arrow next to the resident.
4. Confirm that you wish to reactive the housing unit.
5. A green banner will confirm the reactivation.
The housing unit has now been reactivated.
Still have questions? Contact Nobi Support.
How to Pair the Bluetooth Door Lock
In this article, we'll walk you through how to pair the Bluetooth door lock to the Nobi Smart Light.
4 min task
What
The Bluetooth door lock lets you unlock a door remotely. When connected to a Nobi Smart Light, it becomes part of your fall detection flow, allowing trusted contacts to open the door in case of a fall escalation or assistance request.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the Bluetooth door lock with the Nobi Smart Light ensures that the lock only opens when triggered by an authorized contact. This keeps residents safe, supported, and in control—without compromising their privacy or independence. A peripheral, in this case the Bluetooth door lock, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Bluetooth door lock is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The Bluetooth door lock should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Bluetooth door lock, choose Open / close door.
7. Choose the type. For the Bluetooth door lock choose Bluetooth lock
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Select the type of door handle that will be used with the Bluetooth door lock, either door knob or door handle.
10. Click next to go to the next step in the wizard.
11. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
12. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
13. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Bluetooth door lock to Nobi.
If you would like more information of the Bluetooth door lock and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Reactivate Residents
In this article you will learn how to reactivate residents in the Nobi application.
3 min task
What
In the Nobi application, residents can be archived when they are no longer active. If needed, you can reactivate them at any time. Reactivation restores the resident’s profile, data, and settings so they appear again as active in Nobi.
Why
Reactivation makes sure important data isn’t lost when a resident returns or a housing unit becomes active again. It keeps past records—such as escalations or settings—intact and accessible, while ensuring the system remains reliable and legally compliant.
Click here to learn about archiving residents.

Detailed steps
Follow the steps below to reactivate residents.

To reactivate a resident
1. Click on Residents in the left menu.
2. Filter the archived residents from the active residents via the drop down menu to the left of the + Add button.
3. Locate the resident you wish to reactivate and click the gray trash can with the up arrow next to the resident.
4. Confirm that you wish to reactivate the resident.
5. A green banner will confirm the reactivation.
The resident has now been reactivated.
Still have questions? Contact Nobi Support.
Escalations via Nobi Mobile App
Learn how to use the Escalations via Nobi Mobile App feature to respond to falls or calls, assist residents, and close escalations—right from your mobile device.
5 min task
What
The Escalations via Nobi Mobile App feature turns your smartphone or tablet into a response point. You’ll receive alerts, confirm escalations, and connect with residents—all through the app.
Why
In care homes with one shared phone, valuable time can be lost. This feature alerts all signed-in staff at once, speeding up response time. Everyone knows who is helping, and additional support can be easily coordinated. You can even call the resident through the light. Less delay, more control, better care.
The Escalations via Nobi Mobile App feature keeps your whole team informed and saves time.
Detailed steps
Follow the steps below to access and use the Escalations via Nobi Mobile App feature to respond to a fall escalation or call.
Sign in to the mobile app
1. Open the Nobi Mobile App and sign in using your credentials. You can either sign in with an email or username, or alternatively sign in with a badge. (Please note: if singing in with an email address, you may be asked for additional 2-factor verification, so keep your personal phone close when signing in.)
2. Choose your working area. This determines where you will receive and be notified of escalations. You will only receive alerts for escalations that occur in or near the housing units within that working area; escalations outside of it will not trigger a notification.
Respond to an alert
1. When an escalation occurs, all signed-in devices get a sound alert. If you are able to provide assistance, tap On my way! to claim the escalation. Alternatively, tap Can’t right now if you’re unavailable.
Note: If no one responds, Nobi will fall back to the standard escalation procedure (e.g. phone call). The default phone number escalation procedure is always used as fallback. The Escalations via Nobi Mobile App feature takes priority but doesn't replace the existing procedures.
Didn’t hear the alert? Ensure that your device volume is turned up and that both sound and notification settings are enabled. Also ensure your phone or device is not on do not disturb and that all permissions have been granted to the Nobi Mobile App. Lastly, please make sure that in your device settings, the Nobi app is set to Unrestricted battery usage on all devices running the Nobi mobile app. Please contact Nobi Support if issues persist.

See who claimed the escalation
1. An audible notification (e.g. “Hank answered the call”) is sent to all devices with users signed in to the Nobi Mobile App who are available caregivers within the working area where the escalation occurs. A caregiver is considered available if they are not currently claimed in another escalation.
2. Tap the nurse icon to see who has claimed an escalation.
3. By tapping On my way!, other team members can claim an escalation if more help is needed. They will also be shown when tapping the nurse icon.
Call the resident
1. Pressing the Call button connects you to the resident, with the communication provided through the Nobi light.
2. Communicate directly with the resident through your device. You can also mute, or put the device on speaker mode.
Please note: this feature is only available for escalations at the housing unit level, such as Falls, some Resident calls. Learn more about calling back the resident here.

Analyse and close the escalation
1. Determine the cause of the open escalation by tapping the Analyse button.
2. Tap Close escalation at the bottom of the window once the resident has been assisted. From here you can also snooze fall detection and indicate the cause of the escalation.
Sign out
1. After your shift, always remember to sign out. Tap your profile image in the top right hand corner of the home screen.
2. Tap Sign out. You have now successfully signed out of the Nobi Mobile App and removed yourself as an available caregiver. You will not receive escalation alerts while you are sign out of the Nobi Mobile App.
Still have more question? Contact Nobi Support.
How to Reset Your Password
Forgot your Nobi password? Not a problem. Learn how to quickly reset it and regain access to the Nobi application.
2 min task
What
Resetting your password lets you securely create a new one if you’ve forgotten your current password.
Why
When you forget your password, you lose access to the Nobi application. Resetting it ensures you can keep working without interruptions. It keeps your account secure and helps protect resident data. Resetting your password is easy to do yourself.
Looking to change your password instead of resetting it? Learn how to do so here.
Detailed steps
Follow the steps below to reset your password.
1. From the Nobi login page, click Forgot password.
2. Enter your email address or username and click Reset password.
3. You’ll see a message confirming an email has been sent.
4. Go to your email inbox, open the email from Nobi, and click Set password.
5. Enter your new password and click Set password.
Your password has now been reset. You can log in again with your new password.
Still have questions? Contact Nobi Support.
How to View Call History
Learn how to check what happened during an escalation. Use the call history to understand which calls were made and which informative mails were sent.
1 minute task
What
Call history shows how an escalation was communicated. It includes three tabs:
- Timeline shows when the escalation started and ended, with timestamps and durations
- Calls shows which phone numbers were called, when, and the call outcome
- Informative shows when escalation-related emails were sent
You can use this overview to follow up on escalations and understand the communication flow.
Why
During an escalation, many actions happen quickly. Call history helps you review those actions afterwards. It supports transparency and gives you clarity when a fall is questioned or discussed with care teams or families.
You can see if calls were successfully placed and when emails were sent to notify contacts. This allows you to document what happened, follow up with those involved, or identify why someone may not have received a message.

Detailed steps
During or after an escalation, you can open the call history to see the order and status of outgoing calls: who was contacted, if someone picked up, and what the latest update is.
NOTE: it is not possible to see when user claimed an escalation or call via the Nobi Mobile App in the Call History, but is is possible to see which used claimed an escalation or call in the Escalation Overview.

Consulting the call history of an active fall escalation:
1. Click on the red box of the resident who has fallen via the dashboard.
2. Click Next step.
3. In the bottom right corner, click on Call history.
4. Here you can consult a Timeline of the escalation.
5. Click the Calls tab to view all outgoing phone calls made.
6. Click the Informative tab to see all informative emails sent.
Consulting the call history of a closed escalation:
1. Click Escalations in the left menu.
2. Navigate to the escalation of which you wish to consult the call history and click Show.
3. In the bottom right corner, click on Call history.
4. Here you can consult a Timeline of the escalation.
5. Click the Calls tab to view all outgoing phone calls made.
6. Click the Informative tab to see all informative emails sent.
Call statuses
The possible Call History statuses are as follows:
- Calling - Nobi is in the process of calling a number on the escalation procedure. The phone is ringing but has not be answered yet.
- Waiting to Confirm - Someone has answered the phone, but hasn't pressed '1' yet to confirm the escalation. It is also possible the phone has gone to voice mail.
- Confirmed - The escalation has been confirmed, but the call is still ongoing. It is possible the trusted contact is still connected to the resident.
- Call Ended - The escalation has been confirmed by pressing '1' and the call has been terminated.
- No Answer - No one answered the call. The escalation was not confirmed.
- Busy - The line that was called was busy.
- Failed - The outgoing call failed.
Still have questions? Contact Nobi Support.
How to Simulate a Fall Escalation
In this article, you will learn how to simulate a fall escalation.
10 minute task
What
Simulating a fall escalation refers to staging a fall in a resident's room to test the fall detection and escalation procedures. Simulating a fall will start an escalation, alert users, and send alerts, just as if a resident had fallen.
Why
Simulating a fall escalation is a great way of understanding how Nobi functions when a resident really falls. This exercise can be a valuable teaching resources for members of care givers who may not have seen Nobi in action before.

Detailed steps
Simulating a fall can be done by following the steps below.
1. First, it is important that you have escalation procedure set. To learn more about setting an escalation procedure, click here.
2. Before simulating a fall escalation, it is important to confirm that the Resident and Housing Unit settings allow for fall detection.
  - Navigate to Residents in the left menu.
  - Select a resident in which the fall will be simulated for by clicking Edit.
  - Click into the Privacy settings tab.
  - Make sure Smart Monitoring is toggled on. (While you're here, if you'd like to analyze the fall using the real images of the fall, select Actual image under Escalation Data. To learn more about the Escalation data settings, click here.) Then click Save.
  - Next, click into the Housing unit setting tab above.
  - Assign the resident to a Housing unit via the drop down menu if they are not already assigned.
  - Select Ask for fall confirmation, confirm calling for help (default) if not currently selected. (To learn more about voice confirmation, you can read about it here.)
  - Then click Save.
  - Now, navigate to Housing units via the left menu.
  - Select the housing unit the resident you just configured is residing in by clicking Edit.
  - Navigate the to Rooms tab.
  - Verify that a Nobi light has been onboarded to a room in the housing unit.
  - Return to the Dashboard via the left menu.
3. Next, make sure the Nobi Smart Light is not in Setup mode. Click here to learn more about the Setup mode setting.
4. Now we are ready to simulate a fall escalation. Instruct a member of care staff to go to the housing unit and room we just configured above, and upon being asked, have them reply that, "Yes," they have fallen.
5. Have the member of care staff lay or sit on the floor.
6. Nobi should detect the pose of the care staff member and ask "Have you fallen?"
7. The member of care staff should confirm they have fallen by saying "Yes."
8. On the dashboard, the resident's card will turn red and a sound or audible alert may sound if this has been enabled.
9. Nobi will call the first number in the escalation procedure. The other members of care staff in the escalation procedure will receive text message if using mobile phones. Emails will also be sent to all users on the escalation procedure.
10. The fall can now be analyzed. To learn about Fall Analysis, read the article here.
11. When you are ready to close the fall escalation, do so by following the steps here.
Still have questions? Contact Nobi Support.
How to Contact Nobi Support
In this article you will learn how to contact Nobi User Support.
2 min task
What
Nobi User Support is available to assist you whenever you encounter an issue or have questions about Nobi lights, the Nobi application, or if troubleshooting is needed.
Why
Nobi provides dedicated support to help all users resolve problems or clarify any confusion related to Nobi lights or the Nobi application.
When you seek help, you will first be directed to the FAQ section, which may already contain the answers you need. If the FAQ does not resolve your issue, you can easily create a support ticket. A Nobi support specialist will then review your ticket and assist you as soon as possible.
Detailed steps
Need help? Follow the detailed steps below to contact Nobi User Support.
1. From the dashboard, click on Need Help? in the left menu.
2. Click the link to Create a ticket or browse FAQ.
3. You will be directed to the support website, where you can enter a question or keyword to search the FAQ for help. First, make sure you're logged in.
4. You can use the search bar to find articles related to your question.
5. Can't find the answer to your question? Scroll to the bottom of the webpage and click Contact Us.
6. Select your request type, fill in the form, and attach whatever screenshots or screen captures you may have that will assist the support team. When you're finished, press Send.
You will now have a ticket in your account. You can view this ticket anytime by going to My Requests. For more information, read our article on how to follow-up on a support ticket.
Still have questions? Contact Nobi Support.
How to Turn the Nobi Light On and Off via the Web Application
In this article, we’ll walk you through how you can turn the Nobi light on and off via the application.
1 min task
What
Using the application to turn the Nobi light on and off is an alternative to using the paired peripherals in the resident's room.
Please note, only users with the role of manager can turn on and off the light via the application.
Why
Using the application to turn the Nobi light on and off is a method that can be used if a paired peripheral is not functioning. With this method, the light can be turned on and off remotely, meaning care staff do not need to be in the resident's room to do so.

Turning the light on and off via the application
You can turn the light on and off via the Housing Units tab in the left-hand menu. From here, you can select the room where you would like to turn the light on and off, and do so by clicking into the room. This can be done for all Nobi and Nobita lights.
Detailed steps
1. Click on the Housing Units tab in the left menu.
2. Select the unit in where the light you want to turn on and off is located by clicking edit.
3. Click the rooms tab.
4. Click the room where the light can be found.
5. Use the toggle switch under Light to turn the light on or off.
You have now successfully turned the light on and off via the application.
Still have questions? Contact Nobi Support.
How to Assign Users to Accounts/Communities/Clusters/Departments
Learn how to assign users to these four levels: account, site / community, cluster, and department.
3 min task
What
When you manage multiple sites / communities, you can control which users have access to which sites/communities/clusters. This can be done by assigning them roles on different levels in the organization. When you assign a role to someone at a certain level, that same role will apply to them in all the sites / communities and clusters underneath that level as well.
Only users with the manager role on the account level will be able to assign these roles to other users.
User management is not available on the Nobi Mobile App.
Why
Setting up user roles in different parts of your organization allows you to control what each user can see, so they only get the information they need and aren't overwhelmed by too much data. This also keeps private information safe because users only see what they need for their job. Plus, some users need to have access to multiple sites / communities. Assigning them roles on the right levels makes it easier for them to switch between sites / communities.

Assigning users to accounts/sites/communities/clusters
Assigning roles to users on different levels in the account can only be done by a user with the manager role on the account level. For this, you must have at least two sites / communities within your organization.
Please note that this action can only be completed on the Nobi web application via the User management page.
Want to add another site / community? Contact your vendor.
Detailed Steps
1. Go to User Management by clicking on the cog/gear in the top right.
2. You will see a list of all users in and under the account. To assign a role to a user at a specific level, click on Edit next to user you wish to assign a role.
3. Click the Role organization tab
4. You will see an overview of the different levels of the organization and the user’s current roles on these levels. To assign a role on a different level, choose the role in the dropdown menu on this level. By clicking on the role, it will automatically save your change. (you will see that this role automatically applies for the levels underneath, indicated by the grey box with the type of role displayed at the levels underneath)
5. A blue banner will confirm the change.
6. To delete a role on a level, click on the cross to delete this role on this level.
7. Nobi will ask if you’re sure, click Confirm.
8. A blue banner will confirm the change.
You can now expand and limit the access of the users in the application.
Still have questions? Contact Nobi Support.

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Adding a user

Detailed steps

What

Why

Detailed steps

On Android

On iOS

What

Why

Detailed steps

On Android

On iOS

What

Why

Detailed steps

On Android

On iOS

What

Why

Detailed steps

What

Why

Detailed steps

To reactivate a department

What

Why

Detailed steps

On the Nobi Mobile App

On the Nobi web application

What

Why

Detailed steps

What

Why

Detailed steps

On Android devices

On iOS devices

What

Why

Detailed Steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

To archive a user:

What

Why

Detailed steps

To reactivate a housing unit

What

Why

Pair via the Nobi mobile app