Learn how to update a user’s email address in the Nobi application to ensure correct access and communication.
4 min task
What
Changing a user’s email address updates the email linked to their user profile.
This email address is used for signing in, two-factor authentication, and receiving informational email for escalation.
Why
A correct email address is essential for secure access to Nobi. If the email is incorrect or outdated, the user may be unable to sign in, reset their password, use two-factor authentication, or receive important notifications.
A user's email address is also used in the escalation procedure. If the email address is not current, then escalation notifications can also be missed.
Email addresses may need to be updated if they were entered incorrectly during setup, for example. Keeping this information accurate ensures reliable communication, prevents duplicate accounts, and supports clear user management.
Detailed steps
Follow the steps below to change a user's email address.
Please note: this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
- From the dashboard, click the cog/gear in the top right corner of the screen to access the User management page.
- Locate the user you want to change the email for, and click edit to the right of their name.
- In the Email section of the Personal data tab, change the user's email appropriately.
- Click Save.
- A blue banner will confirm the change.
- The email change must now be verified by the user. The user will receive an email at the updated email address instructing them to complete their registration. Do so by Confirm button.
- The user will be redirected to Nobi and a blue banner will confirm the change.
You have now changed a user's email address in the Nobi web application.
Still have questions? Contact Nobi Support.