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How to Snooze an Escalation in the Web Application

In this article, we will explain what snoozing of an escalation is and how to do it in the Nobi application.

1 min task

What

Using the Nobi web application, you will have the option to snooze an escalation instead of just closing it.

This action, along with closing the escalation, ensures no new escalations are triggered for a set duration. In other words, the fall detection for the specific housing unit will be snoozed for a certain amount of time. 

This will also be visible on the dashboard. You are able to remove or change the snooze at any time. After this time, Nobi will send alerts again when it detects falls.

You can also use a presence button to snooze a housing unit for 15 minutes.

Why

In some cases, you might want to snooze an escalation. For example, if a resident is safely sitting on the floor, you wouldn’t want to receive constant alerts. Or, if it takes longer than expected to help a resident who has fallen, you can snooze the escalation for a certain amount of time. This stops staff from getting too many alerts about a situation they're already handling.

 

Detailed steps

  1. During an open escalation, on the dashboard, click on the red resident card. Please note, if you’re using the mobile app, you can directly go to the escalation via the ‘home’ menu.
  2. Click on Next steps.
  3. From the Fall escalations details screen, click Close escalation.
  4. A default snooze time of 15 minutes will be selected. You can increase or descrease the time via the dropdown menu.
  5. Then select a reason for the escalation. If you are unsure of the reason, you can add this information later via the Escalations overview.
  6. You can also assign a resident and an escalation cause.
  7. When you're finished, click Close escalation.
  8. The dashboard will now display a blue banner confirming the escalation marked as closed.
  9. The snooze time will also appear on the resident card. To remove the snooze, click on the time remaining.
  10. You can increase or decease the snoozed fall detection time as needed using the arrows.
  11. To end the snooze, click Stop snooze in the bottom right.
  12. A blue banner will confirm the deletion of the snooze.

The housing unit is now no longer snoozed as you can see in the dashboard.

Still have questions? Contact Nobi Support.