In this article you will learn how unassign a badge from an existing user using the Nobi mobile app as a manager.
1 min task
What
Unassigning a badge removes the link between the badge and the caregiver. From that moment, visits will no longer be automatically registered via that badge, and the caregiver will no longer be able to make assistance calls with it.
Why
When a caregiver changes roles, stops working at the site / community, or their badge needs to be reassigned, it’s important to unassign it. This prevents confusion in reports and makes the badge available for another user.
Unassigning a badge only takes a few taps and helps keep your system clear and up to date.
Looking to assign a badge instead? Follow this guide: How to assign a badge to a user using the mobile app
In order to use this feature, please make sure NFC is enabled on your phone.
Detailed steps
Follow the steps below to unassign a badge to a user using the Nobi Mobile App.
On Android
- As a managing user, from the Home screen, tab the badge to the back of the mobile device.
- The Badge detected screen will pop up. You will also be able to see if the badge is active. Press the Unassign button to unassign the badge from the user.
- Confirm the unassignment by pressing Confirm.
- The badge has now been unassigned to the user and a confirmation message should appear at the top of the app.
On iOS
- As a managing user, from the Home screen, tab the badge to the back of the mobile device. You will be prompted to open the NFC tag. Click on the notification.
- The Badge detected screen will pop up. You will also be able to see if the badge is active. Press the Unassign button to unassign the badge from the user.
- Confirm the unassignment by pressing Confirm.
- The badge has now been unassigned to the user and a confirmation message should appear.
If you want to identify an unknown badge using the Nobi Mobile App, click here.
If you want to assign a user a badge to a user using the web application, click here.
If you want to unassign a user a badge to a user using the web application, click here.