Discover what needs to be set up to call the resident during an escalation and also how to do it.
3 min task
What
During an open escalation, you can call a resident through their light. This calling feature is only active during an open escalation. When you choose to call the resident, Nobi will call your linked phone number and connect you with the resident's light.
Why
There are various reasons why you might need to call the resident through the light. For instance, if you are aware of the escalation but Nobi hasn't called you yet because you're further down the call list, you can proactively use the app to contact the resident. This can be a great way to reassure and comfort the resident while waiting for help to arrive.
Call back resident
Calling back the resident is a feature only available if your user is added to the phone number list in the escalation procedure. If you, instead, manually filled in a phone number in the escalation procedure, this feature will not work. Go to set escalation procedure for more guidance about how to set up this procedure.
Detailed Steps
- On the dashboard, click on the red resident card during an escalation. Please note, if you’re using the mobile app, you can directly go to the escalation via the ‘home’ menu.
- Click Next steps.
- Click on Call.
- You will receive a confirmation message saying that you will shortly be contacted by Nobi. Nobi will call the number linked to your user and connect you to the resident through the light. You can now talk to the resident. When you’re done, simply hang up the call.
You have now called back the resident though the light.
Still have questions? Contact Nobi Support.