Learn how to take a new image during an open escalation.
2 min task
What
As long as an escalation is still open, it’s possible to take a new image to better understand the current situation. This can be done when viewing the escalation.
Consulting images is only possible if either the abstract or actual escalation images are chosen for this resident. For more information about escalation images, please refer to our Consult images page.
Why
Critical situations can escalate quickly, and the escalation images do not update automatically during an open escalation. If you are unable to assist the resident personally, taking an additional or new image of the situation is particularly useful. This allows you to monitor what’s happening, even if someone else is helping the resident, and call for additional help if needed.
Taking a new image
In order to take a new image, you need to have opened the escalation itself and it still needs to be active.
Detailed steps
- In the dashboard, you’ll see in red indicated the fall or call icon next to the name of the resident in need. Click on the resident. Please note, if you’re using the mobile app, you can directly go to the escalation via the ‘home’ menu.
- Click on Next steps.
- Click Analyze.
- Click on Get new image.
You will now see a new image of the room.
Still have questions? Contact Nobi Support.