In this article, we’ll walk you through consulting the overview of technical issues.
5 min task
What
The technical issues overview will allow you to consult any open or closed technical issues within your site / community. By clicking on the issues, you will be able to see what to do to resolve the issue.
Rather be notified immediately of technical issues? Take a look at our page set technical issues for guidance.
Why
The list of technical issues helps you spot recurring issues quickly. If the same light frequently loses connection, you should, for example, check if the internet is reliable in that area. By regularly keeping an eye on the list of technical issues, you can ensure that Nobi is functioning properly and that incidents are seen and reported. This results in an increase in the safety of all residents.
Opening the Technical issues overview
The overview of technical issues can be quickly accessed by navigating to Technical issues via the dashboard. Here, you can filter them by ongoing (open), solved (closed), or see all issues at once. Nobi will show how long an open alert has been active and the duration during which a closed alert was open (it shows when it started and ended).
Detailed steps
- Go to Technical issues in the left menu.
- The default view shows the ongoing issues.
- Click on the issue to view the duration of the alert and also how to solve it.
- Click close to return to the Technical issues overview.
- To view the closed issues or all issues, use the dropdown menu in the upper right corner.
- To view only specific issues, use the dropdown menu in the upper right corner.
You have now successfully consulted the overview of the technical issues.
Still have questions? Contact Nobi Support.