In this article you will learn how to contact Nobi User Support.
2 min task
What
Nobi User Support is available to assist you whenever you encounter an issue or have questions about Nobi lights, the Nobi application, or if troubleshooting is needed.
Why
Nobi provides dedicated support to help all users resolve problems or clarify any confusion related to Nobi lights or the Nobi application.
When you seek help, you will first be directed to the FAQ section, which may already contain the answers you need. If the FAQ does not resolve your issue, you can easily create a support ticket. A Nobi support specialist will then review your ticket and assist you as soon as possible.
Detailed steps
Need help? Follow the detailed steps below to contact Nobi User Support.
- From the dashboard, click on Need Help? in the left menu.
- Click the link to Create a ticket or browse FAQ.
- You will be directed to support.nobi.cloud, where you can enter a question or keyword to search the FAQ for help. First, make sure you're logged in.
- You can use the search bar to find articles related to your question.
- Can't find the answer to your question? Scroll to the bottom of the webpage and click Contact Us.
- Select your request type, fill in the form, and attach whatever screenshots or screen captures you may have that will assist the support team. When you're finished, press Send.
You will now have a ticket in your account. You can view this ticket anytime by going to My Requests. For more information, read our article on how to follow-up on a support ticket.
Still have questions? Contact Nobi Support.