Learn how to log in to the Nobi Support Portal and track or follow up on your existing tickets. To learn how to create a new support ticket, click here.
2 minute task
What
From technical questions to urgent incidents—the Nobi Help Center lets you submit tickets and follow them up in one place. To follow-up on these tickets, you'll need to be logged in to your Nobi account.
Why
Using the Help Center ensures your request reaches the right team at Nobi. You stay informed, with clear updates and a complete overview of your support history — all in one place.
Detailed steps
Follow the steps below to login to your Nobi account and find an existing support ticket.
From the web application click on Need help? in the left menu.
Click on Create a ticket or browse FAQ.
Click on Sign in in the top-right corner.
Click on your name in the top-right corner and select My requests.
You will see an overview of all existing tickets, along with their ID number, creation date, most recent activity and the status of the ticket. To open a request, click on the subject.
You can now add comments and communicate further with support regarding your request.
You have now learned how to follow up on a ticket in the Nobi support portal.
Still have questions? Contact Nobi Support.