During the onboarding process, the Nobi light may return specific error codes. Each error code indicates where the onboarding failed and what type of issue occurred.
What
This article provides an overview of onboarding error codes that can occur when setting up a Nobi light. Each error code represents a specific failure during the onboarding process and includes a short explanation of its cause. In most cases, users should contact support for assistance.
Why
Understanding onboarding error codes helps internal teams quickly determine whether an issue is caused by user input, network configuration, device state, or a system-level problem.
This allows support teams to troubleshoot more efficiently and decide when an issue needs escalation to Nobi.
Onboarding Error Codes Overview
| Error code | Error description | Explanation |
|---|---|---|
| Error 10 | Unknown error in the current step | If you see this error message, it's best to perform a power cycle of the light and then try to onboard again. If the problem persists, contact Nobi. |
| Error 11 | Timeout in the current step | This indicates that some part of the onboarding took too long. This can be caused by issues with the network or any other temporary issue. Try again and if the problem persists, contact Nobi. |
| Error 12 | Failed to parse the OnboardEvent. Note that there will be no steps in the result in this case | This means that the message coming from the phone was not understood by the Nobi light. Contact Nobi. |
| Error 13 | Failed to send the amp request to verify the staging device | This means there's a problem with the communication to the cloud. Possibly a network issue related to port 5671. Please check the firewall setting with the IT department. All details about the firewall setting can be found in the appliance sheets. |
| Error 14 | Received an error from the cloud | The light connected properly to the cloud and sent its information, but the cloud failed to finalise the onboarding. |
| Error 15 | The reset code is invalid ( only possible if password present on device ) | The light is not in onboarding mode, or is not linked to this account (during network update). |
| Error 16 | Primary was set to false, but no primary_device was given | Same as error 12: bad message from phone to light. Contact Nobi. |
| Error 17 | WIFI was part of the setup, but no WIFI credentials given | Same as error 12: bad message from phone to light. Contact Nobi. |
| Error 19 | No staging device was given | Same as error 12: bad message from phone to light. Contact Nobi. |
| Error 20 | Failed to connect to the given cloud host | The light successfully connected to WIFI but then couldn't connect to the Nobi cloud on port 5671. Check if any firewall rules are preventing that connection (see also Error 13) |
| Error 100 | We were unable to setup the current step due to incorrect credentials. |
The entered WIFI and/or password is incorrect. Make sure you take into account capital letters and punctuation marks. If a guest network is being used, this is only possible if no confirmation is required on the web page (It is not recommended to use any guest networks, as this is less safe, and also of lower quality) |
| Error 101 | We got no IP address for the current step | This means that the light successfully connected to the WIFI but never received an IP address from the DHCP server. Check if the DHCP range is properly configured and not exhausted. |
| Error 102 | We were unable to connect to the internet in the current step | This means that the light successfully connected to the WIFI but was unable to check its internet connection. The light checks that it has internet access by doing a HTTP GET to https://nobi.cloud |
This concludes possible alerts you may face when onboarding a Nobi light.
If any of these issues persist, or if there is an error encountered other than those listed here, please contact Nobi support for help.