Configuration

How to configure the Nobi solution according to your specific needs

• How to Resend an Invitation for a New User

• How to Resend an Invitation for a New User

  Learn how to resend the registration email to a new user who didn’t complete their setup in time.

  1 minute task

  What

  You can resend a new invitation to users whose original email expired or was not used.

  Why

  The registration link in the original email expires after 3 days. If a new user hasn’t registered in time, they won’t be able to access the platform. Resending the invitation gives them a fresh link to complete their registration.

   

  Detailed steps

  To resend the registration email to a new user, follow the steps below:

  Please note: this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.

  1. As a manager, click the gear icon in the top right corner of your screen to access user management. 
     

  2. Look for a yellow exclamation mark next to their profile image. You’ll find unregistered users by checking for a yellow exclamation mark next to their name in the user list. From there, you can resend their invitation directly. Click Edit next to the user’s name.
     

  3. Click Resend invitation in the yellow box below their email address.
     

  The new user should now have received a new registration email. 

  Still have questions? Contact Nobi Support.