Read through each prompt below to determine which steps you should follow to troubleshoot your issue when the Nobi light does not turn on.
First, make sure your Nobi light is correctly installed and onboarded. Also make sure that the light receives constant power. If so, follow the steps below.
Does the light turn on using one or more paired peripheral switches?
When toggling the light ON in the app does the light turn on?
The issue is with the peripheral:
If the light does not turn on by following the previous steps, then the issue may be with the light itself or power.
If a Wireless Switching Interface (On-Wall) isn't working, it is possible the battery needs replaced. For information on replacing the battery in the Wireless Push Button, consult our guide here.
It is also possible that the button is not paired to the Nobi Smart Light. For step by step instruction on how to pair the Wireless Switching Interface (On-Wall), visit our guides on pairing the Control Light Button, Call Button, or Snooze Light/Close Escalation Button.
Still need help? Contact Nobi Support.
The Nobi Button (self-powered) is completely kinetic, meaning it generates its own power and never needs charging.
The Wireless Push Button on the other hand does require some maintenance when the batteries are running low. If the Wireless Push Button does need a charge/change of battery, a technical alert will appear on the Nobi dashboard.
To learn more about the Nobi Button (self-powered) visit our discover page here.
For more information on maintaining the Nobi Button (self-powered), visit our guide here.
To learn more about the Wireless Push Button, click here.
To learn how to change the batteries in the Wireless Push Button, visit our guide here.
If your blood pressure monitor isn't working, it is possible the batteries need to be changed. To learn how to change the batteries in the blood pressure monitor, consult our guide here.
It is also possible the blood pressure monitor isn't pair to the Nobi Smart Light. For detailed steps on how to pair the blood pressure monitor, consult our guide here.
Still need help? Contact Nobi Support.
If your Bluetooth door lock isn't working, it is possible the batteries need to be changed. If this is the case, a technical issue will appear on the Nobi dashboard.
To learn how to change the batteries in the Bluetooth door lock , consult our guide here.
To learn more about technical issues, visit our guide here.
It is also possible the Bluetooth door lock isn't paired to the Nobi Smart Light. For detailed steps on how to pair the Bluetooth door lock, consult our guide here.
Still need help? Contact Nobi Support.
If the Wearable Call Button (Gen 1) isn't working, it is possible it needs to be charged. For detailed instruction on how to charge and maintain the wearable push button, consult our guide here.
It is also possible the Wearable Call Button (Gen 1) is not paired to the Nobi Smart Light. For detailed steps on pairing the Wearable Call Button (Gen 1), consult our guide here.
Still need help? Contact Nobi Support.
If you want to change WIFI credentials on the Nobi application, you can do so at various levels. However, it will also be necessary to reconfigure the connection via Bluetooth while standing beneath the light. To do so, follow the steps here.
Learn more about WIFI settings here.
Still have questions? Contact Nobi Support.