Why did I receive a fall alert even though the resident said they told Nobi they didn’t fall?

With the voice confirmation setting, Nobi alerts care staff after confirming with the resident whether or not they have fallen.

For safety reasons, Nobi will alert care staff if the light detects any response other than a clearly spoken “No.” It is possible that Nobi did not understand the resident clearly and therefore alerted care staff.

If a clear "No," response was given, the fall detection will be snoozed for ten minutes. 

Learn more about voice confirmation and sound settings here.

Still have questions? Contact Nobi Support.