FAQ

Nobi works hand in hand with a variety of call systems.

If you want to learn more about integrating Nobi into your existing call system, you can find a list of currently supported systems here. 

If your nurse call system isn’t included in the list of currently supported systems, contact Nobi Support.

When a Nobi light is in Setup Mode, it is getting acquainted with the resident’s personal living space.

During this period, Nobi will not report any falls. Once the light is live, it will be activated to detect falls.

Learn more about Setup Mode here.

Setup Mode cannot be disabled by care staff. For further assistance, please contact Nobi Support.

The Nobi light flashes blue when it is ready to be paired via Bluetooth. If your Nobi light is currently flashing blue, it means it has not been paired.

To pair your light, follow the steps here. 

Still have questions? Contact Nobi Support.

If your care home has physical Nobi Badges but you are unable to activate them or assign them to users, the feature may need to be enabled first.

Please contact Nobi Support if you would like to enable the Badge feature.

If the Nobita sensitivity is too low, your Nobita might not see you enter the room. Click here to learn how to adjust the sensitivity of your Nobita. You can also check if the automatic lighting feature is enabled.

If your Nobita is turning on before you enter the room, it could mean the sensitivity of the Nobita is too high. To fix this, you'll need to lower the sensitivity of the device. Click here to learn how to adjust the sensitivity of your Nobita.

Still have questions? Contact Nobi Support.

You can only adjust the sensitivity of the Nobita gen 2. If you have a different Nobita, the sensitivity adjustment feature may not be possible. 

Click here to learn more about the different types and generations of Nobi. 

There are a few reasons why the residents’ names may not appear on the dashboard. 

Privacy mode may be activated, which hides residents’ names and pictures on the dashboard. 

Priority View may be activated, which only shows fallen residents in need of assistance, technical alerts, or monitoring events. 

Out of Bed view is active, which only displays which residents currently out of their beds.

It is also possible that a resident may not be assigned to a housing unit. 

Learn more about dashboard views here.

Still have questions? Contact Nobi Support.

Due to the number of different people that may pass through a common area, Nobi makes restrictive privacy settings default and mandatory for all common spaces with a Nobi light. 

Nobi will still send alerts when falls have occurred, however, features like live view, fall analysis are not available.

Find out more about Common Areas and the different Types of Housing Units by reading our Discover pages.

Still have questions? Contact Nobi Support.

Escalation procedures can be set at Site / Community, Department, or Housing Unit level. A lower level always overrides a higher one.

If a Department or Housing Unit has its own procedure, the call will come from that number instead of the Site / Community number — which may seem unexpected.

Check the escalation procedure in the Nobi application at each level (Site / Community, Department, Housing Unit) to confirm which number is used.

To learn more about Escalation Procedures, visit our discover page here. 

For detailed steps on how to set up an escalation procedure, consult our guide here. 

For further assistance, please contact Nobi Support.

On Android devices, this usually happens because the Nobi app’s background activity is restricted. To prevent this, change the battery setting for the Nobi app to Unrestricted.

Please note, these detailed instructions may not apply to all Android devices, and may appear differently on your device. 

1. In your device's Settings scroll down and press Apps.

   
    

2. Select the Nobi App.

   
    

3. Scroll down and tap Battery under the Usage header.

   

4. Choose Unrestricted.

   

This ensures the Nobi app can run in the background without disconnecting you.

Still need help? Contact Nobi Support.

If a resident has fallen or pressed the call button, and the fall has already been acknowledged, care staff can reconnect with the resident by using the Call Back feature via the Nobi app.

This can be located by selecting Next Steps, and using the Call Back option to reassure them that help is on the way by connecting directly to the resident via the Nobi light.

Learn more about the Call Back feature here. 

If you are unable to switch off the Nobi there could be a few possible reasons as to why.

If you’re using a peripheral switch, it is possible that the switch is not paired to the Nobi light. Learn more about adding peripherals here.

If the button isn’t working, it is also possible to switch the Nobi light on and off via the application. To learn how, click here. 

Still have questions? Contact Nobi Support.

To view the residents who are currently out of their beds, you can set your dashboard view to Out of Bed, which will only display those residents. This way care staff can easily see which residents may be at a greater risk of falling.

Learn more about the Dashboard here.

Read through each prompt below to determine which steps you should follow to troubleshoot your issue when the Nobi light does not turn on. 

Getting Started:

First, make sure your Nobi light is correctly installed and onboarded. Also make sure that the light receives constant power. If so, follow the steps below.

Step 1: Check your peripheral switch

Does the light turn on using one or more paired peripheral switches?

Yes

• The light is working. No further action is required. 

No

• If the light does not turn on using any of the paired peripheral switches, continue to step 2.

Step 2: Turn on the light via Nobi application

When toggling the light ON in the app does the light turn on?

Yes

The issue is with the peripheral:

• Try removing and re-onboarding the peripheral.
  • Go to Peripherals to use with the Nobi Light for detailed instructions per peripheral.
• If after this step, the light still is not working, please contact Nobi support. 

No

• If the Nobi light does not turn on while using the app, continue to step 3.

Step 3: Power cycle your Nobi(ta) light

If the light does not turn on by following the previous steps, then the issue may be with the light itself or power. 

• Perform a power cycle (disconnect from power for 1 minute, then reconnect).
• If after this step, the light still is not working, please contact Nobi support. 

If a Wireless Switching Interface (On-Wall) isn't working, it is possible the battery needs replaced. For information on replacing the battery in the Wireless Push Button, consult our guide here. 

It is also possible that the button is not paired to the Nobi Smart Light. For step by step instruction on how to pair the Wireless Switching Interface (On-Wall), visit our guides on pairing the Control Light Button, Call Button, or Snooze Light/Close Escalation Button. 

Still need help? Contact Nobi Support.

The Nobi Button (self-powered) is completely kinetic, meaning it generates its own power and never needs charging.

The Wireless Push Button on the other hand does require some maintenance when the batteries are running low. If the Wireless Push Button does need a charge/change of battery, a technical alert will appear on the Nobi dashboard.

To learn more about the Nobi Button (self-powered) visit our discover page here.

For more information on maintaining the Nobi Button (self-powered), visit our guide here.

To learn more about the Wireless Push Button, click here. 

To learn how to change the batteries in the Wireless Push Button, visit our guide here.

If your blood pressure monitor isn't working, it is possible the batteries need to be changed. To learn how to change the batteries in the blood pressure monitor, consult our guide here.

It is also possible the blood pressure monitor isn't pair to the Nobi Smart Light. For detailed steps on how to pair the blood pressure monitor, consult our guide here. 

Still need help? Contact Nobi Support.

If your Bluetooth door lock isn't working, it is possible the batteries need to be changed. If this is the case, a technical issue will appear on the Nobi dashboard. 

To learn how to change the batteries in the Bluetooth door lock , consult our guide here.

To learn more about technical issues, visit our guide here.

It is also possible the Bluetooth door lock isn't paired to the Nobi Smart Light. For detailed steps on how to pair the Bluetooth door lock, consult our guide here. 

Still need help? Contact Nobi Support.

If the Wearable Call Button (Gen 1) isn't working, it is possible it needs to be charged. For detailed instruction on how to charge and maintain the wearable push button, consult our guide here. 

It is also possible the Wearable Call Button (Gen 1) is not paired to the Nobi Smart Light. For detailed steps on pairing the Wearable Call Button (Gen 1), consult our guide here.

Still need help? Contact Nobi Support.