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Common questions and answers
- Our care facility already uses a nurse call system but why isn’t Nobi connected to that system?
- Why can’t I disable Setup mode?
- My Nobi light is flashing blue. What does this mean?
- My care home has Badges, but I can't enable them. How do I enable the Badge feature?
- Why doesn't my Nobita light turn on when I enter the room?
- Why is my Nobita light turning on when I'm
- Why can't I adjust the sensitivity of my Nobita?
- Why don’t I see any residents’ names on the dashboard?
- We have a Nobi light installed in our care facility’s cafeteria but some residents are worried about their privacy. How can I apply mixed privacy settings for common areas?
- Why did I receive an escalation call from an unexpected number?
- Why am I not hearing monitoring events or audible escalation alerts on my mobile device?
- When using the Calls via Nobi Mobile App feature, why do I keep being unassigned as an available caregiver when I have not logged out of the app?
- A resident is in need of assistance, and care staff want to reassure them that help is still coming. How do I reconnect with a resident after being disconnected?
- Why can’t I switch off the Nobi light?
- I don’t want to see all the residents at night, only who’s out of bed. How can I see only those residents?
- Nobi(ta) light does not turn on
- A Wireless Push Button isn't working. What do I do?
- My Nobi Button isn't working. Do I need to charge the battery?
- The blood pressure monitor isn't working. What do I do?
- My Bluetooth door lock isn't working. What do I do?
- My Wearable Call Button version 1 isn't working. What do I do?