Configuration

How to configure the Nobi solution according to your specific needs

How to Configure a Jack and Jill Housing Unit
In this article, learn what a Jack & Jill housing unit is, how its zones work, and how to set one up.
5 min task
What
A Jack & Jill housing unit is a type of housing unit for two residents who each have a private room and share one or more rooms, usually a bathroom. Each resident has their own private zone, and the rooms they use together make up the shared zone.
The zones decide what Nobi can attribute to a person and what features are available. In a private zone Nobi knows whose space it is, so escalations name the resident and night reports are theirs. In the shared zone Nobi cannot tell the two residents apart, so escalations do not name a resident.
Privacy settings work the same way. Each resident's own privacy settings apply in their private zone. In the shared zone the strictest of the two applies. If one resident does not want images shared, that applies to the shared zone for both residents.
Any Nobi light can be used in Jack and Jill housing units. Fall detection works everywhere in the unit, so long as smart monitoring is enabled for both residents. The only monitoring event available is "in bathroom". Peripherals are paired per zone, so one paired to the wrong zone would report against the wrong resident.
For the full comparison, read Types of Housing Units.
Why
Two residents with their own rooms and a shared bathroom are common in care facilities. A Jack & Jill housing unit covers the whole space with fall detection while keeping each resident's own room private to them.
Configuring the housing unit this way allows Nobi to match how the space is actually used. Each resident keeps their own privacy settings in their private space, shared areas are identified, allowing tailored and accurate smart care.
Detailed steps
1. Select Housing units from the menu.
2. Click +Add at the top right of the page to add a housing unit.
3. On the Basic info tab, set the housing unit type to Jack & Jill.
4. Name the first private zone in the housing unit.
5. Name the second private zone in the housing unit.
6. Select which department the housing unit belongs to.
7. Enter the housing unit's WIFI settings, if different from the department WIFI.
8. Click Save.
9. Your Jack & Jill housing unit is now created. A green banner will appear at the top of the page to confirm.
10. Next, add a light to a room. You will be able to choose which zone the room belongs to: private zone 1, private zone 2, or the shared space within the housing unit.
11. Now you can link residents to the housing unit.
Still have questions? Contact Nobi Support.
How to Edit, Delete, Archive, or Reactivate Escalation Causes
In this article, we’ll walk you through how to edit, delete, archive, and reactivate escalation causes in Nobi.
5 min task
What
The Causes tab can be found in the Escalation flow section of the Nobi application. It lists every escalation cause you’ve added, its description, and escalation type. You can edit a cause, delete unused causes, archive causes no longer needed, or reactivate causes which were previously archived.
A cause that has never been used on an escalation can be deleted, removing it from the list entirely. A cause that has already been used on an escalation can only be archived, not deleted. Archived causes aren’t removed from the list. They move to the bottom and appear grayed out to show they’re inactive. You can reactivate them later if needed.
Why
Keeping your escalation causes accurate and up to date keeps your data meaningful over time. As your site / community needs change, you can archive causes that no longer apply without losing your escalation history. You can also reactivate a cause if it becomes relevant again.

Detailed steps
Follow the steps below to edit, delete, archive or reactivate an escalation cause.
Editing an escalation cause
The Causes tab lists every escalation cause you've added, along with its description and escalation type.
1. Go to Escalation flow in the left menu.
2. Navigate to the Causes tab.
3. Find the cause you want to update and click the edit button.
4. Make changes to the escalation cause: update its name, description, or escalation type. Then click Save.
5. A green banner will appear, confirming the edits were saved.
Deleting an escalation cause
A cause can only be deleted if it has never been used on an escalation. If it has already been used, archive it instead.
1. Go to Escalation flow in the left menu.
2. Navigate to the Causes tab.
3. Find the cause you want to delete and click the trash icon.
4. Confirm that you wish to delete the cause.
5. A blue banner will appear at the top of the page, indicating the cause was deleted.
Archiving an escalation cause
If a cause has already been used on an escalation, it can only be archived, not deleted.
1. Go to Escalation flow in the left menu.
2. Navigate to the Causes tab.
3. Find the cause you want to archive and click the archive button.
4. Confirm you wish to archive the escalation cause.
5. A blue banner will appear, confirming you successfully archived the escalation cause.
6. Archived causes remain viewable at the bottom of the causes list.
Reactivating an escalation cause
Archived causes move to the bottom of the Causes list and appear grayed out, so you can easily find them and reactivate when needed.
1. Go to Escalation flow in the left menu.
2. Navigate to the Causes tab.
3. Scroll to the bottom of the list to find the archived cause. Click the button to reactivate.
4. Confirm that you wish to reactivate the cause.
5. A blue banner will appear, confirming the cause has been successfully reactivated.
The escalation cause can now again be assigned to escalation.
Now you have successfully edited, deleted, archived, or reactivated an escalation cause. For more on setting up escalation causes, read our article on How to Configure Escalation Causes. For more on selecting a cause when closing an escalation, see How to Use Escalation Causes.
Still have questions? Contact Nobi Support.
How to Change the Housing Unit WIFI Settings for a Nobi Gateway
In this article, you will learn how to update the housing unit WIFI settings for a Nobi Gateway when the housing unit's WIFI network or password has changed.
2 min task
What
The Nobi Gateway connects to the internet via WIFI or Ethernet, allowing it to communicate with the Nobi Cloud when an Assistance Call or Wearable Call escalation is triggered.
If a Gateway's internet access is configured via WIFI, and the WIFI network or password changes, the settings need to be updated to keep it connected. These steps apply when the housing unit has its own WIFI network, separate from the department's. If the Gateway uses the department's WIFI network, update the department WIFI settings instead.
Why
If the WIFI network or password changes without updating the Gateway's settings, the Gateway will lose its connection to the Nobi Cloud and won't be able to communicate escalations. Keeping the WIFI settings up to date ensures the Gateway remains connected and can continue triggering Assistance Call and Wearable Call escalations.

Detailed steps
Follow the steps below to update the housing unit WIFI settings for your Nobi Gateway. Update them before the WIFI network changes, while the Gateway is still connected. If the Gateway is already offline, factory reset it and onboard it again.
1. From the dashboard, tap the three lines in the top left to open the navigation menu.
2. Navigate to Housing units in the left menu.
3. Choose the housing unit with the Gateway you want to edit the WIFI settings for and press the three dots.
4. Press Edit.
5. On the Basic info tab, scroll down to the WIFI section. Select the WIFI security type.
6. Update the housing unit WIFI network name and/or password to match the new details. Then press Save.
You have now successfully updated the WIFI settings for the housing unit.
Read our other articles to discover the Nobi Gateway, configure WIFI at the housing or department level, or edit the network connection type of a Nobi Gateway.
Still have questions? Contact Nobi Support.
How to Configure a Common Area Housing Unit
In this article, you will learn how to set up a Common Area housing unit, for Nobi lights or for Gateways.
5 min task
What
A Common Area is a type of housing unit that isn't linked to a specific resident. It lets you set up Nobi devices in shared spaces, such as hallways or lounges, without assigning them to an individual resident.
A Common Area is set up either for Nobi lights or for Gateways. This is chosen via the Device setup option when the housing unit is created, and it determines which devices can be onboarded in the housing unit.
A common area is divided into areas rather than rooms. One space can need more than one device to cover it, so a large lounge might be split into two areas, such as Window side and Hallway side. Each area holds one device, whether that is a Nobi light or a Gateway.
Why
Residents do not only fall or call for help in their own rooms. A Common Area is how you extend Nobi coverage to the hallways, lounges and dining rooms a resident moves through.
A Nobi light covers the space the way it covers a resident's room: smart monitoring is enabled by default, allowing Nobi to detect falls, resident calls and assistance calls.
Gateways extend coverage into shared spaces by picking up Assistance Call and Wearable Call escalations where there are no Nobi lights. A Gateway doesn't include fall detection, image or video capture, pose analysis, or two-way audio. To learn more, read our discover article on the Nobi Gateway.
Detailed steps
Setup for Nobi Lights
1. Navigate to the Housing Units page.
2. Click +Add in the top right corner to add a new housing unit.
3. Select Common Area from the Housing unit type dropdown.
4. Select Nobi lights from the Device setup dropdown. This is the default.
5. Name the housing unit, for example "Lounge".
6. Optionally, select an icon to represent the housing unit.
7. Choose the Department the housing unit belongs to from the dropdown.
8. Optionally, edit the WIFI security type, if it differs from the Department level.
9. Read the yellow box. It explains that live view is disabled, no images are available in escalations, and monitoring events are not possible in common areas. Sound and smart monitoring are enabled by default and can be changed later.
10. Click Save.
11. A green banner will appear at the top of the page, confirming the housing unit was added.
You have now created a Common Area housing unit configured for Nobi lights.
Setup for Gateways
1. Navigate to the Housing Units page.
2. Select +Add in the top right corner to add a new housing unit.
3. Select Common Area from the Housing unit type dropdown.
4. Select Gateways from the Device setup dropdown.
  Please note: this dropdown defaults to Nobi lights, so be sure to change it to Gateways. Otherwise, the housing unit won't be set up to pair a Gateway.
5. Name the housing unit, for example "West Corridor".
6. Optionally, select an icon to represent the housing unit.
7. Choose the Department the housing unit belongs to from the dropdown.
8. Optionally, edit the WIFI security type, if it differs from the Department level.
9. Read the yellow box. It explains that live view is disabled, no images are available in escalations, and monitoring events are not possible in common areas. Sound and smart monitoring are enabled by default and can be changed later.
10. Click Save.
11. A green banner will appear at the top of the page, confirming the housing unit was added.
You have now created a Common Area housing unit configured for Nobi Gateways.

For Nobi lights, now you can add a light to a room, and configure smart monitoring and sound settings for common areas.
For Gateways, now you can onboard a Nobi Gateway into an Area. To learn more about what the Gateway does, read our discover article about the Nobi Gateway.
Still have questions? Contact Nobi Support.
How to Factory Reset a Nobi Gateway
In this article, you will learn the two ways to factory reset a Nobi Gateway.
2 min task
What
To move your Gateway to a new housing unit, you first need to perform a factory reset. A factory reset does two things: it returns the Gateway to its default settings and removes the area in the housing unit it was previously linked to. After this, you're ready to physically remove the Gateway.
You can do this either via the Nobi mobile app or using the physical RESET button on the device. If using the app, you'll need a mobile device with the Nobi mobile app installed.

Why
It's important to factory reset a Nobi Gateway before you remove it from the housing unit. If you don't, the device would still behave as if it's located in the old housing unit. Therefore, any escalations triggered would indicate the wrong location.

Detailed steps
There are two ways to factory reset a Nobi Gateway: via the Nobi mobile app, or using the physical RESET button on the device.
Option 1: Factory reset via the Nobi mobile app
1. From the dashboard, tap the three lines in the top left to open the navigation menu.
2. Navigate to Housing units in the left menu.
3. Choose the housing unit with the Gateway you want to factory reset and press the three dots.
4. Press Edit.
5. Tap on the Areas tab.
6. Select the onboarded Gateway you want to factory reset.
7. From the Settings tab, press Edit.
8. Scroll down and press Factory reset.
9. Confirm you wish to factory reset the Gateway.
10. The Gateway's LED will revert to flashing blue and green. You will be brought back to the Areas tab.
Option 2: Factory reset via the physical button
Use this method if resetting via the app isn't working.
1. Locate the physical factory RESET button on the Gateway.
2. Using a pin, press and hold the RESET button for 5–10 seconds, or until the Gateway's LED starts flashing blue and green to indicate it has been factory reset.
  Note: The physical reset button factory resets the Gateway, but not its configuration. The area remains in the housing unit, and the Gateway cannot be onboarded again until you also factory reset the device in the app (steps above).
You have now successfully factory reset the Gateway. It can now be onboarded into an area.
Still have questions? Contact Nobi Support.
How to Add the Alis Integration
Learn how to connect Nobi with Alis. This ensures that resident and escalation data flow automatically between both systems.
5 minute task
What
Integrations connect external systems to Nobi.
The Alis integration connects Nobi with a care management platform. It keeps residents, housing units, and site / community structure aligned between both systems.
At the same time, escalation data flows directly into Alis, where it is ready for follow-up and documentation.
Why
By connecting Nobi with Alis, you remove the need to enter the same information twice. Data stays consistent across both platforms, which reduces errors and saves time.
Escalations detected by Nobi become immediately available in Alis, supporting faster and more accurate incident reporting. This creates a more connected way of working, where information is centralized and always up to date, allowing Nobi to fit naturally into your existing care processes.

Detailed steps
Follow the steps below to set up an integration with Nobi.
1. From the left menu, click Integrations.
2. Click + Add in the top right corner.
3. Select which system your care home would like to integrate. In this case, Alis.
4. Fill in your username, password, and leave the webhook token as is. Then click Save.
5. Once you have signed in, click Map in the upper right corner.
6. You will then select the community you wish to map from Alis to Nobi from the dropdown menu. Once selected, press Next.
7. Next, choose the housing units you wish to map to Nobi. Press Next.
  
  Please Note: if no current housing units exist on the Nobi platform, there will not be a drop down menu.
8. Confirm the mapping and creation of the housing units by pressing Confirm.
9. Lastly, choose the residents you wish to map to Nobi. Press Next.
  
  Please Note: like housing units, if no current residents exist on the Nobi platform, there will not be a drop down menu.
10. Confirm the mapping and creation of residents by pressing Confirm.
11. A blue banner will confirm the successful mapping.
Please note: Once mapped, it is not possible to edit residents or site / community information via Nobi. If you wish to make changes to these, it is necessary to do so via the Alis platform.
You have now successfully mapped resident, housing unit, and site / community data from Alis to Nobi.
Still have question? Contact Nobi Support.
How to Configure Escalation Preferences
In this article, we explain how to configure preferences, such as who can close, alert sounds, and more for each escalation type.
10 min task
What
The Preferences tab is part of Escalation flow. It is where managers set up how each type of escalation is handled: how escalations are closed, by who, what sound they make, and how often they alert care staff. This is different from the Escalation procedure, which decides who gets notified about an escalation and how. The preferences apply to the entire site / community and cannot be customized by department.
You configure preferences separately for each escalation type. There are four escalation types that you can set preferences for:
The following preferences can be configured:
1. Close remotely: This preference decides which user roles can close an escalation without being physically present with the resident:
  - Users and managers
  - Managers only
  - No one
  - Closing an escalation remotely means closing it on your device via the Nobi Mobile App or the web application, without necessarily being present where the escalation has occurred. If you limit who can close remotely (Managers only or No one), the escalation must be closed locally instead. How an escalation is closed locally depends on the escalation type. Read each section below to see how to close each escalation type locally.
2. Close automatically: This is available for falls only. When enabled, the fall escalation automatically closes once the fall has been confirmed and no one is on the floor for at least 5 minutes. The 5 minutes count from the last time Nobi detected someone on the floor, not from the moment the fall was confirmed. How a fall is confirmed depends on the escalation procedure:
  - When Escalations via Nobi Mobile App is enabled, the fall is confirmed once a user has pressed On my way.
  - When the escalation procedure is set to phone calling, the fall is confirmed once a user has answered the phone call from Nobi and pressed "1".
  - Resident calls, assistance calls, and monitoring event escalations are never closed automatically.
3. Escalation sound on mobile: This setting sets the sound that plays for the escalation on mobile devices when Escalations via Nobi Mobile App is turned on. If Escalations via Nobi Mobile App is not enabled in the escalation procedure, the notification settings on your device will apply. You can also choose how often the sound repeats. Choose between 1 and 5 minutes, or no repetition. Repetition is only available on Android devices. On iOS devices (iPhone, iPad), the sound plays once regardless of this setting.
4. Escalation sound on desktop: Choose the sound that plays for the escalation on desktop. This is available regardless of the escalation procedure chosen.
Why
Each care home has their own rules when it comes to handling escalations. Preferences allows care homes to customize how each escalation type is closed. This provides flexibility in how escalations are handled and allows managers to have a clear view of how care staff handles each escalation type.
- Remote closure preferences control who can close an escalation remotely, and who must close it locally instead. You can restrict remote closure when you need to be sure care staff were physically present during an escalation, and allow it when that is not needed.
- For falls, the auto-close feature means staff do not need to manually close the escalation once the fall is confirmed and the resident is no longer on the floor. After a fall, caregivers often assist the resident immediately, and the escalation can stay open even though help was already given. Auto-close removes that extra step. Some sites / communities require stricter control over escalation handling, so you decide how much automation fits your workflow.
- Sound preferences help staff recognize the type of escalation right away. Staff can respond faster because they know what is happening before they look at a screen.
- On mobile, repeated alerts help make sure no escalation goes unnoticed by reminding staff until it is claimed or defaults to the phone call fallback.
Detailed steps
Preferences are set separately for each escalation type. Follow these steps first. Then go to the section you need below. Nobi saves every change automatically and confirms it with a blue banner.
1. Go to Escalation flow in the left menu.
2. Navigate to the Preferences tab.
3. Scroll to the section for the escalation type you want to update.
Falls
Close remotely
This setting allows you to choose who can close a fall escalation remotely. To close locally, care staff must press the presence button in the housing unit where the fall happened. This will automatically close the fall.
If you select No one, then no care staff will be able to close the fall remotely. If no presence button is paired in that housing unit, managers can still close the fall remotely.
If you select Managers only, users cannot close the fall remotely, only managers. Users must close it in person instead.
When Escalations via Nobi Mobile App is turned on, caregivers receive escalation alerts on their phone. They can close a fall from their phone, depending on the permission you set here.
When Escalations via Nobi Mobile App is turned off, caregivers are called by phone, one at a time. Each caregiver presses "1" to confirm they are handling the fall. The mobile app can still be used to close the fall remotely. Instead of pressing On my way, open the escalation and press Next steps to proceed.
1. Under Close remotely, choose who can close a fall remotely: Users and managers, Managers only, or No one.
2. If limiting who can close remotely, a yellow box appears indicating some of the housing units which do not have a presence button paired for local closure. In these instances, managers can still close the escalation remotely.
Close automatically
The Close automatically toggle turns on the auto-close feature for a confirmed fall. A fall is confirmed when a caregiver claims it.
When Escalations via Nobi Mobile App is turned on, a caregiver claims a fall by pressing On my way in the app. When this is turned off, a caregiver claims a fall by answering the phone call from Nobi and pressing "1". Once a fall is confirmed, Nobi closes it automatically. This happens once the resident is no longer on the floor for at least 5 minutes.
The 5 minutes counts from the time the resident is no longer on the floor, not from the time the fall was confirmed. For example, if the resident is no longer detected on the floor for 10 minutes before the fall is confirmed, then the fall will auto-close once confirmed. If the resident is no longer on the floor for 2 minutes before the fall is confirmed, then the fall will auto-close after 3 additional minutes from the confirmation.
1. Turn on Close automatically.
Escalation sound on mobile
Mobile sound is only available when Escalations via Nobi Mobile App is turned on. When it is turned off, the users' mobile devices play their default notification sound instead.
1. Select which sound should play on mobile devices when a fall escalation is triggered from the Escalation sound on mobile dropdown.
2. Press the play button next to the dropdown to preview the sound.
3. Set how often the sound repeats. Choose between 1 and 5 minutes, or no repetition. The default is 1 minute for falls.
Escalation sound on desktop
Desktop sound is always available, regardless of the escalation procedure chosen.
1. Select which sound should play on the desktop when a fall escalation is triggered from the Escalation sound on desktop dropdown.
2. Press the play button next to the dropdown to preview the sound.
Resident calls
Close remotely
This setting allows you to choose who can close a resident call escalation remotely. How a resident call is closed locally depends on what triggered it:
- A resident call started by a peripheral paired to the housing unit, such as a pull cord or a call button, is closed by pressing the presence button in that same housing unit. This will automatically close the resident call.
- A resident call started by a resident's wearable call button is closed differently, because the wearable call button is paired to the resident's profile and not to the housing unit. Care staff must bring their mobile phone near the wearable call button that started the resident call. Once detected, the Close escalation button becomes enabled in the Nobi Mobile App.
If you select No one, then no care staff will be able to close the resident call remotely. If the call was started by a peripheral paired to the housing unit and no presence button is paired there, managers can still close the resident call remotely.
If you select Managers only, users cannot close the resident call remotely, only managers. Users must close it in person instead.
When Escalations via Nobi Mobile App is turned on, caregivers receive escalation alerts on their phone. They can close a resident call from their phone, depending on the permission you set here.
When Escalations via Nobi Mobile App is turned off, caregivers are called by phone, one at a time. Each caregiver presses "1" to confirm they are handling the resident call. The mobile app can still be used to close the resident call remotely. Instead of pressing On my way, open the escalation and press Next steps to proceed.
1. Under Close remotely, choose who can close a resident call remotely: Users and managers, Managers only, or No one.
2. If limiting who can close remotely, a yellow box appears indicating some of the housing units which do not have a presence button paired for local closure. In these instances, when a resident call is made via a peripheral instead of a wearable call button, managers can still close the escalation remotely.
Escalation sound on mobile
Mobile sound is only available when Escalations via Nobi Mobile App is turned on. When it is turned off, the users' mobile devices play their default notification sound instead.
1. Select which sound should play on mobile devices when a resident call is triggered from the Escalation sound on mobile dropdown.
2. Press the play button next to the dropdown to preview the sound.
3. Set how often the sound repeats. Choose between 1 and 5 minutes, or no repetition. The default is 3 minutes for resident calls.
Escalation sound on desktop
Desktop sound is always available, regardless of the escalation procedure chosen.
1. Select which sound should play on the desktop when a resident call is triggered from the Escalation sound on desktop dropdown.
2. Press the play button next to the dropdown to preview the sound.
Assistance calls
Close remotely
This setting allows you to choose who can close an assistance call escalation remotely. An assistance call is linked to the Badge of the care staff member who requested assistance, not to a housing unit, so it is not closed with a presence button. To close locally, care staff must bring their mobile phone near the Badge that started the assistance call. Once detected, the Close escalation button becomes enabled in the Nobi Mobile App.
Assistance calls requested in the Nobi Mobile App can always be closed remotely, whatever is set here. These calls are not linked to a Badge, so there is no Badge to scan to close them locally.
If you select No one, then no care staff will be able to close the assistance call remotely. The Close escalation button will become enabled once the care staff member is near the Badge which triggered the assistance call.
If you select Managers only, users cannot close the assistance call remotely, only managers. They must close it in person instead.
When Escalations via Nobi Mobile App is turned on, caregivers receive escalation alerts on their phone. They can close an assistance call from their phone, depending on the permission you set here.
When Escalations via Nobi Mobile App is turned off, caregivers are called by phone, one at a time. Each caregiver presses "1" to confirm they are handling the assistance call. The mobile app can still be used to close the assistance call remotely. Instead of pressing On my way, open the escalation and press Next steps to proceed.
1. Under Close remotely, choose who can close an assistance call remotely: Users and managers, Managers only, or No one.
Escalation sound on mobile
Mobile sound is only available when Escalations via Nobi Mobile App is turned on. When it is turned off, the users' mobile devices play their default notification sound instead.
1. Select which sound should play on mobile devices when an assistance call is triggered from the Escalation sound on mobile dropdown.
2. Press the play button next to the dropdown to preview the sound.
3. Set how often the sound repeats. Choose between 1 and 5 minutes, or no repetition. The default is 3 minutes for assistance calls.
Escalation sound on desktop
Desktop sound is always available, regardless of the escalation procedure chosen.
1. Choose which sound should play on desktop when an assistance call escalation is triggered from the Escalation sound on desktop dropdown.
2. Press the play button next to the dropdown to preview the sound.
Monitoring event escalations
This section is only configurable when Escalations via Nobi Mobile App is turned on in the escalation procedure. When this is on, a monitoring event can be configured to trigger an escalation. This escalation then appears like other escalations in the app.
When Escalations via Nobi Mobile App is turned off, this whole section is disabled. A monitoring event cannot become an escalation. It shows as a popup notification instead. We will cover this in more detail in the monitoring events article.
Close remotely
This setting allows you to choose who can close a monitoring event escalation remotely. To close locally, care staff must press the presence button in the housing unit where the monitoring event happened. This will automatically close the monitoring event escalation.
If you select No one, then no care staff will be able to close the monitoring event escalation remotely. If no presence button is paired in that housing unit, managers can still close the monitoring event escalation remotely.
If you select Managers only, users cannot close the monitoring event escalation remotely, only managers. Users must close it in person instead.
Monitoring event escalations are always received as alerts in the Nobi Mobile App, because a monitoring event can only be configured to trigger an escalation when Escalations via Nobi Mobile App is enabled. Caregivers can close a monitoring event escalation from their phone, depending on the permission you set here.
1. Under Close remotely, choose who can close a monitoring event escalation remotely: Users and managers, Managers only, or No one.
2. If limiting who can close remotely, a yellow box appears indicating some of the housing units which do not have a presence button paired for local closure. In these instances, managers can still close the escalation remotely.
Escalation sound on mobile
1. Select which sound should play on mobile devices when a monitoring event escalation is triggered from the Escalation sound on mobile dropdown.
2. Press the play button next to the dropdown to preview the sound.
3. Set how often the sound repeats. Choose between 1 and 5 minutes, or no repetition. The default is 1 minute for monitoring event escalations.
Escalation sound on desktop
The desktop sound for monitoring event escalations can only be set while this section is enabled. When Escalations via Nobi Mobile App is turned off, this setting is disabled together with the rest of the section.
1. Select which sound should play on the desktop when a monitoring event escalation is triggered from the Escalation sound on desktop dropdown.
2. Press the play button next to the dropdown to preview the sound.
Now you have successfully configured your escalation preferences.
The Preferences tab is one part of Escalation flow. To learn what triggers each type of escalation, read Types of Escalations.
Still have questions? Contact Nobi Support.
How to View the Changelog
Learn where to find the Changelog and understand how it safeguards transparency around privacy settings.
2 min
What
The Changelog provides a complete overview of all changes made to a resident’s privacy settings.
It shows:
- Which settings were changed
- Who made the change
- When the change was made
You consult the Changelog when you want to verify a modification, clarify something, or review earlier privacy decisions. It gives you a clear and reliable history at the resident level.
Why
Privacy settings directly impact what types of images and information can be accessed. They protect the dignity and rights of the resident.
Every change to these settings matters.
The Changelog ensures full transparency. No change happens without being recorded. This creates accountability within the care team. Each action is traceable to a specific user and moment in time. This protects the resident, the organization, and the staff members.
The Changelog guarantees a responsible handling of sensitive data by having a documented history of changes. This strengthens trust and allows users to know they're remaining compliant.

Detailed steps
Follow the steps below to access the Changelog.
1. From the dashboard, click Residents in the left menu.
2. Click edit on the resident to see access their settings.
3. Navigate to the Privacy settings tab.
4. Click History in the bottom right corner.
5. Here you will find the Changelog of all privacy setting changes.
You have now successfully accessed the resident's Changelog.
Still have questions? Contact Nobi Support.
How to Configure a Multi-person Housing Unit
In this article, learn what a multi-person housing unit is, how to set one up for either bed setup, and where to go next to add the light and link the residents
5 min task
What
A multi-person housing unit is a type of housing unit which can have up to two residents assigned to it. Unlike a Jack and Jill housing unit, the entire space is shared. Therefore, the strictest privacy settings of the two residents will be applied to the housing unit.
A multi-person housing unit needs a Gen 2 Nobi light, and is not available in a room with a Gen 1 light. Each resident also needs smart monitoring enabled, otherwise the bed setup does not work.
There are two ways to configure the housing unit, based on the bed setup:
- One double bed shared by two residents.
- Two single beds in the same room.
A shared room limits some features. Escalations do not name the resident, the out of room monitoring event is not available, and housing unit settings apply to both residents rather than one.
When there are two single beds, Nobi also identifies and labels each bed individually so it can tell which resident is in which bed. This allows activities, like night reports or bed-related monitoring events to be configured for each resident. For two single beds, place both beds in their final position before you start, because moving a bed later means retaking the bed detection image.
For the full comparison, read Types of Housing Units.
Why
Shared bedrooms are common in care facilities. A multi-person housing unit lets one Nobi light cover the whole room, so both residents are protected by fall detection.
With two single beds, Nobi identifies each bed, so each resident keeps their own night reports and bed-related monitoring events, attributed to the right person.
With one double bed, both residents keep fall detection while sharing a bed. Residents can be assigned to escalations when they are closed.

Detailed steps
One double bed
1. Select Housing units from the menu.
2. Click +Add at the top right of the page to add a housing unit.
3. On the Basic info tab, set the housing unit type to Multi-person.
4. Leave the Bed setup as one double bed, which is the default.
5. Name the housing unit.
6. Choose which department the housing unit belongs to.
7. Enter the housing unit's WIFI settings, if different from the department WIFI.
8. Click Save.
9. Your multi-person housing unit is now created. A green banner will appear at the top of the page to confirm.
10. Next, add a light to a room, then link residents to the housing unit.
Two single beds
1. Select Housing units from the menu.
2. Click +Add at the top right of the page to add a housing unit.
3. On the Basic info tab, set the housing unit type to Multi-person.
4. Set the Bed setup to 2 single beds. Note that 1 double bed is the default.
5. Name the housing unit.
6. Select which department the housing unit belongs to.
7. Enter the housing unit's WIFI settings, if different from the department WIFI.
8. Click Save.
9. Your multi-person housing unit is now created. A green banner will appear at the top of the page to confirm.
10. Next, add a light to a room.
11. Before you identify the beds, make sure the beds are empty, nobody is in the room, and both residents have smart monitoring enabled.
12. On the room card, click the three dots and then Identify beds. The card also shows an Identify beds warning until this is done.
13. Nobi has already captured the image. Check that both beds are outlined on it. If they are not, click Retake picture.
14. Replace Bed A name and Bed B name with a unique name for each bed that does not include or refer to a resident's name.
15. Click Save.
16. Link residents to the housing unit. The bed is chosen in the same dropdown as the housing unit, which is why each bed needs its own name.
Still have questions? Contact Nobi Support.
How to Link a Resident to a Housing Unit
Learn how to link a resident to a housing unit in the Nobi application.
2 min task
What
With the Nobi application, residents are linked to housing units. This enables fall detection, communication, and personalized settings.
Why
Each resident needs to be linked to the housing unit they live in. Without this link, Nobi doesn’t know who is living in the housing unit. By linking a resident to a housing unit, you ensure that all data, insights, and smart functions are assigned to the right person in the right place.

Detailed steps
1. Go to Residents in the left menu.
2. Navigate to the resident you want to assign to a housing unit and click on the pencil icon.
3. Click on the tab Housing unit settings.
4. Use the drop-down menu next to Housing units to select which housing unit you want to assign the resident to. Each housing unit will show the available occupancy next to the housing unit name.
  Note: residents cannot be linked to common areas.
5. Click Save.
6. Nobi will display a message at the top confirming that the resident was linked to the housing unit.
You have now linked a resident to a housing unit.
Want to move them to another unit later? Read our guide on how to move a resident to a different housing unit. To learn how to link a new housing unit, click here.
Still have questions? Contact Nobi Support.
How to Change the Housing Unit Type
In this article you will learn how to adjust the type of a housing unit, such as when a single-person housing unit becomes a multi-person housing unit.
2 min task
What
Sometimes the way a housing unit is allocated changes, and the unit needs to be changed to another type. You can update the housing unit type at any time from the housing unit overview. Changing the housing unit type will impact how many residents can be assigned to that unit.
The following housing unit type changes are available in Nobi:
- a single-person housing unit can become a multi-person housing unit.
- a multi-person housing unit can become a single-person housing unit, once the second resident has been moved to another housing unit.
- a multi-person housing unit can switch between one double bed and two single beds.
- a common area can become a single-person or multi-person housing unit, as long as no device type has been chosen for it yet.
- two single-person housing units can be combined into a Jack and Jill housing unit, with help from Nobi Support.
To learn more about changing the room type, such as turning a hobby room into a bedroom, read this article.
After the change, some smart monitoring features, such as night reports and certain fall prevention functions, are not available in multi-person housing units. In a multi-person housing unit, the most restrictive privacy settings of the linked residents will be applied. If the unit becomes a multi-person housing unit with two single beds, the beds still need to be identified.
Note: If the light is moved to a new room or repurposed for a different function, always reset it to factory settings to ensure a clean setup.
Why
The housing unit type determines how Nobi applies resident privacy settings, monitoring events, and other smart monitoring features. Keeping the type in line with how the unit is allocated means Nobi keeps behaving the way the residents and your team expect, without a new setup.

Detailed steps
1. From the menu, click on housing units.
2. Click on Edit button next to the housing unit you want to change.
3. Using the drop-down menu, select the housing unit type.
4. Click Save to complete the change.
5. You will now be brought back to the housing units overview and a confirmation banner will appear at the top of the page.
The housing unit type is now updated.
Still have questions? Contact Nobi Support.
How to Create Badge-Only Users with Access to Nobi
Find out how to set up a Badge-only user with access to Nobi and learn how they sign in using their Nobi Badge.
3 min task
What
To access the Nobi application, each person must be registered as an individual user. A Badge-only user with access to Nobi can sign in using their assigned Nobi Badge instead of an email address or password.
When creating a Badge-only user, assign:
- A role (manager, user, or technician)
- Access to specific parts of the organization
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
By selecting Badge-only login, the user does not receive a username or password. They authenticate using their Badge via the Nobi mobile app.
For Badge coverage, the role will apply to all departments within a site / community.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities, departments, or housing units, you protect resident data. Users only see what is relevant to their responsibilities.
Using Badge-only access simplifies login for staff who do not use email or personal phones, while still ensuring secure and traceable access to falls, calls, and the Nobi mobile application.
Adding a user
Adding a user to Nobi is simple. You can easily add them and see a list of all users under User Management. Note: you can only add a user and give them access to different parts of the organization if you are a user with the manager role on the site / community level.

Detailed steps
1. From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
2. Click on + Add to add a new user.
3. Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
4. You will then be given the option for how to create the user. For this method, select No username or password, sign in via Nobi Badge (mobile only). Then, give the user a username. This username will be used to log into the application. Choose the user's language. Optionally, add a phone number. Lastly, you can also optionally set an image. When all the required fields are entered, click next.
5. Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
6. When you're finish press Done.
7. You will then have the optional step of assigning that user a Badge. If you would like to assign the user a Badge, click Assign.
8. Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
9. When you're finished, click Save.
10. The new user will need to sign into the Nobi Mobile App using the Badge before they have access to the Nobi application. Upon first sign in, the user will be prompted to read the EULA - TERMS OF USE. Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
11. The new user is now created and signed in. They will now see the Home screen of the site / community they were created in.
For information on signing in to the Nobi Mobile App using the Badge, visit our guide here.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
How to Create a User with a Professional Email
How to Create a User Without a Professional Email (Phone)
How to Create a User Without a Professional Email (IP Filtering)
How to Create a Badge Only Users Without Access to Nobi
How to Assign a Badge to a User Using the Nobi Mobile App
Still have questions? Contact Nobi Support.
How to Add the Nourish Integration
In this article, we will show you how to add the Nourish integration to Nobi.
5 minute task
What
The Nourish integration is a master data integration between Nourish and Nobi. Resident information is mapped from Nourish to Nobi, while Nobi sends resident-related escalations back to Nourish.
Escalations are only sent when a resident has been identified as involved in the escalation. Escalations in common areas, or escalations where no resident is specified, are not sent to Nourish.
Once the integration is active, resident information imported from Nourish cannot be edited manually in Nobi. These changes must be made in Nourish.
Why
Resident information is already maintained in Nourish. This integration keeps Nobi aligned with it, so your team maintains resident data once instead of in two places.
When a fall escalation is closed in Nobi, it is added to the resident's record in Nourish, so the event is documented without anyone entering it again.

Detailed steps
Follow the steps below to set up an integration with Nobi.
NOTE: a Nourish Superuser is required for configuration on Nourish.
1. From the left menu, click Integrations.
2. Click + Add in the top right corner.
3. Select which system your care home would like to integrate. In this case, Nourish.
4. You will see a field filled in with an Integration token. Nobi generates this for you automatically.
5. Copy this token and click Save.
6. This token will be used to map and synchronize Nourish and Nobi. Paste the token in Nourish for the Nobi extension in the Extensions page, of the Settings menu.
7. Once pasted, press Synchronize on Nobi to map existing Nourish residents to Nobi.
You have now added the Nourish integration to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Nobi Pull Cord
In this article, we'll walk you through how to pair the Nobi Pull Cord with a Nobi Smart Light to trigger a call request when pulled.
4 min task
What
The Nobi Pull Cord is a self-powered device that connects to the Nobi Smart Light via Bluetooth. When pulled, it sends an immediate alert to care staff—just like a call button.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Some residents find it hard to press a button, especially in stressful moments. A pull cord is easier to reach and activate, even while standing. Because it’s self-powered, it’s always ready—no batteries, no charging, no maintenance.
Once the Nobi Pull Cord is placed on the wall, pairing it to the right Nobi light is crucial. You do this in the Nobi app. The light must be nearby during pairing.
Pair via the Nobi mobile app
Pairing the Nobi Pull Cord is done through the Nobi application. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the pull cord with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through the following steps:
6. Choose the function you want the peripheral to have. To pair the Nobi Pull Cord (self-powered), choose Send alert.
7. Choose the type. For the Nobi Pull Cord (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Pull Cord (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Nobi Pull Cord to Nobi.
Still have questions? Contact Nobi Support.
How to Add an Integration
In this article, we will show you how to add an integration, such as Caresolutions or a nurse call system, in just a few clicks.
2 minute task
What
Integrations connect external systems to Nobi. They synchronize data or trigger actions like fall alerts through nurse call systems.
Why
Adding an integration ensures Nobi works seamlessly with other systems in your care facility. It helps avoid duplicate data entry, improves real-time response, and centralizes communication across platforms.

Detailed steps
Follow the steps below to set up an integration with Nobi.
1. From the left menu, click Integrations.
2. Click + Add.
3. Select which system your care home would like to integrate.
4. Enter the information and click Save.
You have now added an integration to Nobi.
Still have questions? Contact Nobi Support.
How to Use Escalation Causes
In this article, we’ll walk you through what escalation causes are in Nobi, and how to add them to an escalation.
10 min task
What
Escalation causes are set up in advance to explain why an escalation happened. Once they’re in set up, Nobi will prompt you to select one each time you close an escalation. The list of available causes is dependent on the type of escalation (fall or call button). Even after an escalation is closed, you can still add or update the cause.
Why
Using escalation causes consistently helps your organization collect valuable insights. Over time, you can see patterns—for example, falls happening due to fatigue or related to a resident’s new medication. This information is key to taking preventive measures and improving resident safety.
For more information, check out our guide on How to Set Escalation Causes.
Specifying the cause of an escalation can also help to provide a clearer outlook on resident care. For further insights in to your residents, consult the Resident Insights.
Detailed steps
Follow the steps below to learn how to add an escalation cause to an escalation when closing it or after the escalation has already been closed.
Choosing an escalation cause when closing an escalation
1. When you choose to close an escalation, you will be prompted to choose a reason for the fall from a short list of scenarios. If it is a resident who has fallen, you will be able to select the appropriate escalation cause to confirm.
2. When you're finished click Close escalation
This procedure is the same for call button escalations but without the standard questions. You will instantly be able to specify the escalation cause.

Choosing an escalation cause when closing an escalation
When an escalation is already closed, it’s still possible to add an escalation cause. Let’s add one for a fall escalation.
1. Navigate to Escalation in the left menu.
2. Choose which escalation you want to add a cause to and click show.
3. Answer the standard questions about the fall. If your answers indicate that the resident has fallen involuntarily, you can then add the escalation cause below.
4. When you're finished click Save.
This procedure is also the same for call button requests but without the standard questions. You will instantly be able to specify the escalation cause.
By using escalation causes every time, your organization builds a reliable dataset that makes it easier to understand, prevent, and respond to incidents.
Still have questions? Contact Nobi Support.
How to Pair the Wireless Push Button Interface
In this article, we'll walk you through how to pair the wireless push button interface to the Nobi Smart Light.
4 min task
What
This battery-powered Nobi button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the battery-powered button to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the wireless push button interface, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the wireless push button interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The switch should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the wireless push button interface with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Wireless Push Button (battery), choose Control light
7. Choose the type. For the Wireless Push Button (battery) choose Behind existing button.
8. You will now have the option to choose the product you want. In this case choose battery-powered.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wireless push button interface to Nobi.
To learn about the various uses of the wireless push button interface, check out our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Wired Switching Interface - Control Light (Mains)
In this article, we'll walk you through how to pair the wired switching interface (mains) for the Control Light function, to the Nobi Smart Light.
4 min task
What
A wired switching interface (mains) is a smart module powered directly by the electrical mains. It allows a traditional switch to control the Nobi Smart Light while still providing constant electricity to Nobi. You can switch the light on or off, just like with a regular light.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing a wired switching interface (mains) module ensures that the connected wall switch can operate the Nobi light without changing how the switch is used. Unlike the relay version, this device is wired into the building’s electrical system.
It gives residents or care staff a reliable and familiar way to use the Nobi light while maintaining full smart functionality. It must be paired via the Nobi app to function correctly.
Pair via the Nobi mobile app
Pairing the wired switching interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the wired switching interface relay instead? Consult the guide for pairing it here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the wired switching interface relay, choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose Behind existing button.
8. You will now have the option to choose the product you want. In this case Mains powered.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wired switching interface relay to Nobi.
Still have questions? Contact Nobi Support.
How to Remove Peripherals
In this article, we'll walk you through how to remove peripherals.
4 min task
What
Nobi allows for different devices to be connected to the light. These devices—called peripherals—support daily care and help gather insights. Sometimes it is needed to remove a peripheral, by unpairing it with a light.
For a detailed description of the different types of peripherals, go to our Types of peripherals page.
Why
When a peripheral is no longer used—because the workflow has changed, the device has been moved, or it's being replaced—it’s important to remove it from the Nobi light it was originally paired with. This ensures the light doesn't try to communicate with an inactive or incorrect device.
Removing a peripheral that’s no longer in use helps keep your Nobi system clean and accurate. It avoids confusion, prevents pairing conflicts, and ensures each light only communicates with the devices that are still relevant. Always remove peripherals before replacing or relocating them.

Detailed steps
Removing peripherals
To remove a paired peripheral, follow the steps below. This is best done using the Nobi mobile app.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and press edit.
3. Go to the tab Peripherals.
4. Press on the icon of the paired peripheral you wish to remove.
5. Press the garbage can in the top right hand corner of the screen.
6. Confirm your removal.
You have now successfully removed a paired peripheral.
Still have questions? Contact Nobi Support.
How to Pair the Control Light Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Control Light Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the Wireless Switching Interface (On-Wall) to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the Control Light Button - Wireless Switching Interface (On-Wall), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the Control Light Button - Nobi Button (self-powered) here.
Detailed steps
Follow the steps below to pair the Control Light Button - Wireless Switching Interface (On-Wall) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Wireless Switching Interface (On-Wall), choose Control light
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Control Light Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Call Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Call Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets residents trigger a call request via the Nobi Smart Light. When pressed, it sends an immediate alert to care staff—just like in the case of a fall.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents are able to call for help at any moment—quietly, quickly, and without needing to pull or wear anything like necklaces or bracelets. A peripheral, in this case the Call Button Nobi - Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Call Button - Nobi Button (self-powered) here.
Pairing the wearable call button instead? Visit our guide on how to pair the how to pair the Call Button - Wearable here.
Detailed steps
Follow the steps below to pair the Call Button - Wireless Switching Interface (On-Wall) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the How to pair the Call Button - Wireless Push Button (battery), choose Send resident call.
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the How to pair the Call Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Presence Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Presence Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets care staff snooze the Nobi Smart Light's fall detection, or close an open escalation with a single press.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the Wireless Switching Interface (On-Wall) to the right light ensures that, once paired, caregivers can quickly close an open escalation or call or snooze Nobi fall detection for 15 minutes—right from the room. This prevents new alarms from being triggered during assistance. A peripheral, in this case the Presence Button - Wireless Switching Interface (On-Wall), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Presence Button - Nobi Button (self-powered) here.
Detailed steps
Follow the steps below to pair the Presence Button - Wireless Switching Interface (On-Wall) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click the edit button.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Presence - Wireless Switching Interface (On-Wall), choose Snooze light / Close escalation.
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click Next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Presence Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Scale
In this article, we'll walk you through how to pair the scale to the Nobi Smart Light.
4 min task
What
A scale is a peripheral device that connects to a Nobi light via Bluetooth. Once paired, it helps monitor resident health more closely by capturing weight data and linking it to the right resident.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the scale with the right light ensures that every measurement is accurately recorded and linked to the correct room and resident. This helps caregivers get reliable data and improves care. A peripheral, in this case the scale, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the scale is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The scale should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the scale with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the scale, choose Capture parameters.
7. Choose the type. For the scale choose Scale
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the scale to Nobi.
If you would like more information of the wireless bluetooth scale and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Blood Pressure Monitor
In this article, we'll walk you through how to pair the blood pressure monitor to the Nobi Smart Light.
4 min task
What
The blood pressure monitor transmits measurement data directly to the Nobi light, which then reads the values aloud. This is useful for residents who are unable to read the monitor themselves. As with the scale, the data is also shown on the dashboard and can be consulted in a graph. Once paired, it helps monitor resident health more closely by capturing blood pressure data and linking it to the corresponding resident.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the blood pressure monitor with the right light ensures that every reading is accurately recorded and linked to the correct room and resident. This helps caregivers get reliable data and improves care. A peripheral, in this case the scale, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the blood pressure monitor is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The blood pressure monitor should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the blood pressure monitor with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the scale, choose Capture parameters.
7. Choose the type. For the scale choose Blood pressure monitor
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the blood pressure monitor to Nobi.
If you would like more information of the blood pressure monitor and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Wired Switching Interface - Control Light (Relay)
In this article, we'll walk you through how to pair the wired switching interface relay for the Control Light function, to the Nobi Smart Light.
4 min task
What
A wired switching interface relay is a smart module that connects to a physical light switch. It allows a traditional switch to control the Nobi Smart Light while still providing constant electricity to Nobi. The wired switching interface relay lets you control additional devices in combination with the Nobi Smart Light. For example, it can switch a second light on and off at the same time as the Nobi light or activate together with Nobi’s night lighting.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the wired switching interface relay ensures that the physical switch is correctly linked to the Nobi light. Once connected, residents or care staff can continue using the wall switch to turn the light on or off — no need to change daily habits.
A wired switching interface relay acts as a smart bridge between traditional switches and smart lighting systems. It must be paired to the correct light via the Nobi mobile app before it can function properly.
Pair via the Nobi mobile app
Pairing the wired switching interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the wired switching interface (mains) instead? Consult the guide for pairing it here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the wired switching interface relay, choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose Behind light.
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected: Relay behind the light. Click next to go to the next step in the wizard.
9. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
10. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
11. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wired switching interface relay to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Wearable Call Button (Gen 1)
In this article, we'll walk you through how to pair the Wearable Call Button (Gen 1) to the Nobi Smart Light.
4 min task
What
The Wearable Call Button (Gen 1) allows residents to call for help via the Nobi Smart Light. The call button sends a call escalation to care staff when a resident is need. The button connects wirelessly to the light, enabling immediate support when the resident presses it.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
With the Wearable Call Button (Gen 1), residents can ask for help at any moment—discreetly and directly. Whether they feel unwell, are stuck, or just need reassurance, one press is enough to alert care staff. A peripheral, in this case the Wearable Call Button (Gen 1), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wearable Call Button (Gen 1) is done through the Nobi mobile app. Pairing is easy, just follow the wizard to complete the connection. The Wearable Call Button (Gen 1) should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Call Button - Nobi Button (self-powered) here.
Pairing the Wireless Push Button (battery) instead? Visit our guide on how to pair the how to pair the Call Button - Wireless Push Button (battery) here.
Detailed steps
Follow the steps below to pair the Wearable Call Button (Gen 1) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Wearable Call Button (Gen 1), choose Send resident call.
7. Choose the type. For the wearable call button choose Wearable.
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Wearable Call Button (Gen 1) to Nobi.
If you would like more information of the Wearable Call Button (Gen 1) and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Control Light Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Control Light Button - Nobi Button (self-powered) to the Nobi Smart Light.
4 min task
What
This self-powered Nobi button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the Control Light Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the Control Light Button - Wireless Switching Interface (On-Wall) here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Nobi Button (self-powered), choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Control Light Button - Nobi Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Call Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Call Button Nobi - Button (self-powered) to Nobi.
4 min task
What
This self-powered Nobi button lets residents trigger a call request via the Nobi Smart Light. When pressed, it sends an immediate alert to care staff—just like in the case of a fall.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents are able to call for help at any moment—quietly, quickly, and without needing to pull or wear anything like necklaces or bracelets. A peripheral, in this case the Call Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the how to pair the Call Button - Wireless Switching Interface (On-Wall) here.
Pairing the wearable call button instead? Visit our guide on how to pair the how to pair the Call Button - Wearable here.
Detailed steps
Follow the steps below to pair the Call Button - Nobi Button (self-powered) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Call Button - Nobi Button (self-powered), choose Send alert.
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Call Button Nobi - Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Presence Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Presence Button - Nobi Button (self-powered) to the Nobi Smart Light.
4 min task
What
This self-powered Nobi button lets care staff interact directly with the Nobi Smart Light using a single press.
If there is no active escalation, pressing the button snoozes fall detection for 15 minutes. If there is an active escalation, pressing the button closes the escalation and snoozes fall detection for 15 minutes.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button as a presence button to the right light ensures that, once paired, caregivers can quickly close an open escalation or call request or snooze Nobi fall detection for 15 minutes—right from the room. This prevents new alarms from being triggered during assistance. A peripheral, in this case the Presence Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the how to pair the Presence Button - Wireless Switching Interface (On-Wall) here.
Detailed steps
Follow the steps below to pair the Presence Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add the peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Presence Button - Nobi Button (self-powered), choose Snooze light / Close escalation.
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click Next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Presence Button - Nobi Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Unassign a Badge from a User via the Web Application
Learn how to unassign a Badge to a user via the web application.
2 minute task
What
Unassigning a Badge removes the link between the device and a specific caregiver. After unassignment, the Badge is no longer tied to any visits, time spent, or completed escalations.
Why
By unassigning a Badge, you make sure that visit and escalation data is no longer linked to that caregiver. This is helpful when a caregiver leaves, changes roles, or no longer needs to use the badge. It keeps reports accurate, avoids incorrect workload information, and keeps the system organized. Unassignment also makes the Badge available again so it can be given to another caregiver when needed, supporting efficient use of devices.
It is also possible to unassign a badge from a user using the Nobi Mobile App.
Detailed steps
To unassign a Badge to a user, follow the steps below.
Please note: that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only. For more information on user roles read Users in the Nobi Application.
1. As a manager, click the cog/gear in the top right corner to access User management.
2. Locate the user you wish to assign the Badge to and click Edit.
3. Navigate to the Badge tab.
4. Click Unassign.
5. Confirm the action.
You have now unassigned a Badge from a user.
Still have questions? Contact Nobi Support.

What

Why

Detailed steps

What

Why

Detailed steps

Editing an escalation cause

Deleting an escalation cause

Archiving an escalation cause

Reactivating an escalation cause

What

Why

Detailed steps

What

Why

Detailed steps

Setup for Nobi Lights

Setup for Gateways

What

Why

Detailed steps

Option 1: Factory reset via the Nobi mobile app

Option 2: Factory reset via the physical button

What

Why

Detailed steps

What

Why

Detailed steps

Falls

Close remotely

Close automatically

Escalation sound on mobile

Escalation sound on desktop

Resident calls

Close remotely

Escalation sound on mobile

Escalation sound on desktop

Assistance calls

Close remotely

Escalation sound on mobile

Escalation sound on desktop

Monitoring event escalations

Close remotely

Escalation sound on mobile

Escalation sound on desktop

What

Why

Detailed steps

What

Why

Detailed steps

One double bed

Two single beds

What

Why

Detailed steps

What

Why

Detailed steps

What

Why

Adding a user

Detailed steps

What

Why

Detailed steps

What

Why

Pair via the Nobi mobile app

Detailed steps

What

Why

Detailed steps

What

Why

Detailed steps

Choosing an escalation cause when closing an escalation

Choosing an escalation cause when closing an escalation

What