Configuration

How to configure the Nobi solution according to your specific needs

How to Add the Alis Integration
Learn how to connect Nobi with Alis. This ensures that resident and escalation data flow automatically between both systems.
5 minute task
What
Integrations connect external systems to Nobi.
The Alis integration connects Nobi with a care management platform. It keeps residents, housing units, and site / community structure aligned between both systems.
At the same time, escalation data flows directly into Alis, where it is ready for follow-up and documentation.
Why
By connecting Nobi with Alis, you remove the need to enter the same information twice. Data stays consistent across both platforms, which reduces errors and saves time.
Escalations detected by Nobi become immediately available in Alis, supporting faster and more accurate incident reporting. This creates a more connected way of working, where information is centralized and always up to date, allowing Nobi to fit naturally into your existing care processes.

Detailed steps
Follow the steps below to set up an integration with Nobi.
1. From the left menu, click Integrations.
2. Click + Add in the top right corner.
3. Select which system your care home would like to integrate. In this case, Alis.
4. Fill in your username, password, and leave the webhook token as is. Then click Save.
5. Once you have signed in, click Map in the upper right corner.
6. You will then select the community you wish to map from Alis to Nobi from the dropdown menu. Once selected, press Next.
7. Next, choose the housing units you wish to map to Nobi. Press Next.
  
  Please Note: if no current housing units exist on the Nobi platform, there will not be a drop down menu.
8. Confirm the mapping and creation of the housing units by pressing Confirm.
9. Lastly, choose the residents you wish to map to Nobi. Press Next.
  
  Please Note: like housing units, if no current residents exist on the Nobi platform, there will not be a drop down menu.
10. Confirm the mapping and creation of residents by pressing Confirm.
11. A blue banner will confirm the successful mapping.
Please note: Once mapped, it is not possible to edit residents or site / community information via Nobi. If you wish to make changes to these, it is necessary to do so via the Alis platform.
You have now successfully mapped resident, housing unit, and site / community data from Alis to Nobi.
Still have question? Contact Nobi Support.
How to View the Changelog
Learn where to find the Changelog and understand how it safeguards transparency around privacy settings.
2 min
What
The Changelog provides a complete overview of all changes made to a resident’s privacy settings.
It shows:
- Which settings were changed
- Who made the change
- When the change was made
You consult the Changelog when you want to verify a modification, clarify something, or review earlier privacy decisions. It gives you a clear and reliable history at the resident level.
Why
Privacy settings directly impact what types of images and information can be accessed. They protect the dignity and rights of the resident.
Every change to these settings matters.
The Changelog ensures full transparency. No change happens without being recorded. This creates accountability within the care team. Each action is traceable to a specific user and moment in time. This protects the resident, the organization, and the staff members.
The Changelog guarantees a responsible handling of sensitive data by having a documented history of changes. This strengthens trust and allows users to know they're remaining compliant.

Detailed steps
Follow the steps below to access the Changelog.
1. From the dashboard, click Residents in the left menu.
2. Click edit on the resident to see access their settings.
3. Navigate to the Privacy settings tab.
4. Click History in the bottom right corner.
5. Here you will find the Changelog of all privacy setting changes.
You have now successfully accessed the resident's Changelog.
Still have questions? Contact Nobi Support.
How to Link a Resident to a Housing Unit
Learn how to link a resident to a housing unit in the Nobi application.
2 min task
What
With the Nobi application, residents are linked to housing units. This enables fall detection, communication, and personalized settings.
Why
Each resident needs to be linked to the housing unit they live in. Without this link, Nobi doesn’t know who is living in the housing unit. By linking a resident to a housing unit, you ensure that all data, insights, and smart functions are assigned to the right person in the right place.

Detailed steps
1. Go to Residents in the left menu.
2. Navigate to the resident you want to assign to a housing unit and click on the pencil icon.
3. Click on the tab Housing unit settings.
4. Use the drop-down menu next to Housing units to select which housing unit you want to assign the resident to. Each housing unit will show the available occupancy next to the housing unit name.
  Note: residents cannot be linked to common areas.
5. Click Save.
6. Nobi will display a message at the top confirming that the resident was linked to the housing unit.
You have now linked a resident to a housing unit.
Want to move them to another unit later? Read our guide on how to move a resident to a different housing unit. To learn how to link a new housing unit, click here.
Still have questions? Contact Nobi Support.
How to Change the Housing Unit Type
In this article you will learn how to adjust the type of a housing unit, such as when a single-person housing unit becomes a multi-person housing unit.
2 min task
What
Sometimes the use of a housing unit changes over time. A single-person room may become a multi-person room. A common area may need to be converted into resident's housing unit. In these cases, you need to update the housing unit type.
The housing unit type defines whether the space is used by one resident, multiple residents, or all residents (e.g., a living room). You can update the housing unit type at any time from the housing unit overview. Changing the housing unit type will impact how many residents can be assigned to that unit.
To learn more about changing the room type, such as turning a hobby room into a bedroom, read this article.
Common rooms can be converted into a single-person or multi-person housing unit, but it is not possible to convert a private housing unit into a common area. To convert a multi-person housing unit into a single-person housing unit, you will first need to move the second resident to another housing unit, if there is already more than one resident assigned to the multi-person housing unit.
Converting housing units from a Jack & Jill housing unit type to another, or vice versa, is not possible without help from Nobi Support.
Why
The housing unit type determines how Nobi applies resident privacy settings, monitoring events, and other smart monitoring features. If the housing unit type is not set correctly, Nobi may not behave as expected.
Some smart monitoring features, such as night reports and certain fall prevention functions, are not available in multi-person rooms. In shared rooms, the most restrictive privacy settings of the linked residents will be applied.
Note: If the light is moved to a new room or repurposed for a different function, always reset it to factory settings to ensure a clean setup.

Detailed steps
1. From the menu, click on housing units.
2. Click on Edit button next to the housing unit you want to change.
3. Using the drop-down menu, select the housing unit type.
4. Click Save to complete the change.
5. You will now be brought back to the housing units overview and a confirmation banner will appear at the top of the page.
The housing unit type is now updated.
Still have questions? Contact Nobi Support.
How to Create Badge-Only Users with Access to Nobi
Find out how to set up a Badge-only user with access to Nobi and learn how they sign in using their Nobi Badge.
3 min task
What
To access the Nobi application, each person must be registered as an individual user. A Badge-only user with access to Nobi can sign in using their assigned Nobi Badge instead of an email address or password.
When creating a Badge-only user, assign:
- A role (manager, user, or technician)
- Access to specific parts of the organization
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
By selecting Badge-only login, the user does not receive a username or password. They authenticate using their Badge via the Nobi mobile app.
For Badge coverage, the role will apply to all departments within a site / community.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities, departments, or housing units, you protect resident data. Users only see what is relevant to their responsibilities.
Using Badge-only access simplifies login for staff who do not use email or personal phones, while still ensuring secure and traceable access to falls, calls, and the Nobi mobile application.
Adding a user
Adding a user to Nobi is simple. You can easily add them and see a list of all users under User Management. Note: you can only add a user and give them access to different parts of the organization if you are a user with the manager role on the site / community level.

Detailed steps
1. From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
2. Click on + Add to add a new user.
3. Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
4. You will then be given the option for how to create the user. For this method, select No username or password, sign in via Nobi Badge (mobile only). Then, give the user a username. This username will be used to log into the application. Choose the user's language. Optionally, add a phone number. Lastly, you can also optionally set an image. When all the required fields are entered, click next.
5. Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
6. When you're finish press Done.
7. You will then have the optional step of assigning that user a Badge. If you would like to assign the user a Badge, click Assign.
8. Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
9. When you're finished, click Save.
10. The new user will need to sign into the Nobi Mobile App using the Badge before they have access to the Nobi application. Upon first sign in, the user will be prompted to read the EULA - TERMS OF USE. Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
11. The new user is now created and signed in. They will now see the Home screen of the site / community they were created in.
For information on signing in to the Nobi Mobile App using the Badge, visit our guide here.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
How to Create a User with a Professional Email
How to Create a User Without a Professional Email (Phone)
How to Create a User Without a Professional Email (IP Filtering)
How to Create a Badge Only Users Without Access to Nobi
How to Assign a Badge to a User Using the Nobi Mobile App
Still have questions? Contact Nobi Support.
How to Add the Nourish Integration
In this article, we will show you how to add the Nourish integration, in just a few clicks.
2 minute task
What
Integrations connect external systems to Nobi. They synchronize data or trigger actions like fall alerts through nurse call systems.
Why
Adding an integration ensures Nobi works seamlessly with other systems in your care facility. It helps avoid duplicate data entry, improves real-time response, and centralizes communication across platforms.

Detailed steps
Follow the steps below to set up an integration with Nobi.
NOTE: a Nourish Superuser is required for configuration on Nourish.
1. From the left menu, click Integrations.
2. Click + Add in the top right corner.
3. Select which system your care home would like to integrate. In this case, Nourish.
4. You will see a field filled in with an Integration token.
5. Copy this token and click Save.
6. This token will be used to map and synchronize Nourish and Nobi. Paste the token in Nourish for the Nobi extension in the Extensions page, of the Settings menu.
7. Once pasted, press Synchronize on Nobi to map existing Nourish residents to Nobi.
You have now added the Nourish integration to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Nobi Pull Cord
In this article, we'll walk you through how to pair the Nobi Pull Cord with a Nobi Smart Light to trigger a call request when pulled.
4 min task
What
The Nobi Pull Cord is a self-powered device that connects to the Nobi Smart Light via Bluetooth. When pulled, it sends an immediate alert to care staff—just like a call button.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Some residents find it hard to press a button, especially in stressful moments. A pull cord is easier to reach and activate, even while standing. Because it’s self-powered, it’s always ready—no batteries, no charging, no maintenance.
Once the Nobi Pull Cord is placed on the wall, pairing it to the right Nobi light is crucial. You do this in the Nobi app. The light must be nearby during pairing.
Pair via the Nobi mobile app
Pairing the Nobi Pull Cord is done through the Nobi application. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the pull cord with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through the following steps:
6. Choose the function you want the peripheral to have. To pair the Nobi Pull Cord (self-powered), choose Send alert.
7. Choose the type. For the Nobi Pull Cord (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Pull Cord (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Nobi Pull Cord to Nobi.
Still have questions? Contact Nobi Support.
How to Add an Integration
In this article, we will show you how to add an integration, such as Caresolutions or a nurse call system, in just a few clicks.
2 minute task
What
Integrations connect external systems to Nobi. They synchronize data or trigger actions like fall alerts through nurse call systems.
Why
Adding an integration ensures Nobi works seamlessly with other systems in your care facility. It helps avoid duplicate data entry, improves real-time response, and centralizes communication across platforms.

Detailed steps
Follow the steps below to set up an integration with Nobi.
1. From the left menu, click Integrations.
2. Click + Add.
3. Select which system your care home would like to integrate.
4. Enter the information and click Save.
You have now added an integration to Nobi.
Still have questions? Contact Nobi Support.
How to Use Escalation Causes
In this article, we’ll walk you through what escalation causes are in Nobi, and how to add them to an escalation.
10 min task
What
Escalation causes are set up in advance to explain why an escalation happened. Once they’re in set up, Nobi will prompt you to select one each time you close an escalation. The list of available causes is dependent on the type of escalation (fall or call button). Even after an escalation is closed, you can still add or update the cause.
Why
Using escalation causes consistently helps your organization collect valuable insights. Over time, you can see patterns—for example, falls happening due to fatigue or related to a resident’s new medication. This information is key to taking preventive measures and improving resident safety.
For more information, check out our guide on How to Set Escalation Causes.
Specifying the cause of an escalation can also help to provide a clearer outlook on resident care. For further insights in to your residents, consult the Resident Insights.
Detailed steps
Follow the steps below to learn how to add an escalation cause to an escalation when closing it or after the escalation has already been closed.
Choosing an escalation cause when closing an escalation
1. When you choose to close an escalation, you will be prompted to choose a reason for the fall from a short list of scenarios. If it is a resident who has fallen, you will be able to select the appropriate escalation cause to confirm.
2. When you're finished click Close escalation
This procedure is the same for call button escalations but without the standard questions. You will instantly be able to specify the escalation cause.

Choosing an escalation cause when closing an escalation
When an escalation is already closed, it’s still possible to add an escalation cause. Let’s add one for a fall escalation.
1. Navigate to Escalation in the left menu.
2. Choose the escalation you want to add a cause to and click show.
3. Answer the standard questions about the fall. If your answers indicate that the resident has fallen involuntarily, you can then add the escalation cause below.
4. When you're finished click Save.
This procedure is also the same for call button requests but without the standard questions. You will instantly be able to specify the escalation cause.
By using escalation causes every time, your organization builds a reliable dataset that makes it easier to understand, prevent, and respond to incidents.
Still have questions? Contact Nobi Support.
How to Pair the Wireless Push Button Interface
In this article, we'll walk you through how to pair the wireless push button interface to the Nobi Smart Light.
4 min task
What
This battery-powered Nobi button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the battery-powered button to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the wireless push button interface, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the wireless push button interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The switch should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the wireless push button interface with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Wireless Push Button (battery), choose Control light
7. Choose the type. For the Wireless Push Button (battery) choose Behind existing button.
8. You will now have the option to choose the product you want. In this case choose battery-powered.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wireless push button interface to Nobi.
To learn about the various uses of the wireless push button interface, check out our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Wired Switching Interface - Control Light (Mains)
In this article, we'll walk you through how to pair the wired switching interface (mains) for the Control Light function, to the Nobi Smart Light.
4 min task
What
A wired switching interface (mains) is a smart module powered directly by the electrical mains. It allows a traditional switch to control the Nobi Smart Light while still providing constant electricity to Nobi. You can switch the light on or off, just like with a regular light.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing a wired switching interface (mains) module ensures that the connected wall switch can operate the Nobi light without changing how the switch is used. Unlike the relay version, this device is wired into the building’s electrical system.
It gives residents or care staff a reliable and familiar way to use the Nobi light while maintaining full smart functionality. It must be paired via the Nobi app to function correctly.
Pair via the Nobi mobile app
Pairing the wired switching interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the wired switching interface relay instead? Consult the guide for pairing it here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the wired switching interface relay, choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose Behind existing button.
8. You will now have the option to choose the product you want. In this case Mains powered.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wired switching interface relay to Nobi.
Still have questions? Contact Nobi Support.
How to Remove Peripherals
In this article, we'll walk you through how to remove peripherals.
4 min task
What
Nobi allows for different devices to be connected to the light. These devices—called peripherals—support daily care and help gather insights. Sometimes it is needed to remove a peripheral, by unpairing it with a light.
For a detailed description of the different types of peripherals, go to our Types of peripherals page.
Why
When a peripheral is no longer used—because the workflow has changed, the device has been moved, or it's being replaced—it’s important to remove it from the Nobi light it was originally paired with. This ensures the light doesn't try to communicate with an inactive or incorrect device.
Removing a peripheral that’s no longer in use helps keep your Nobi system clean and accurate. It avoids confusion, prevents pairing conflicts, and ensures each light only communicates with the devices that are still relevant. Always remove peripherals before replacing or relocating them.

Detailed steps
Removing peripherals
To remove a paired peripheral, follow the steps below. This is best done using the Nobi mobile app.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and press edit.
3. Go to the tab Peripherals.
4. Press on the icon of the paired peripheral you wish to remove.
5. Press the garbage can in the top right hand corner of the screen.
6. Confirm your removal.
You have now successfully removed a paired peripheral.
Still have questions? Contact Nobi Support.
How to Pair the Control Light Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Control Light Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the Wireless Switching Interface (On-Wall) to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the Control Light Button - Wireless Switching Interface (On-Wall), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the Control Light Button - Nobi Button (self-powered) here.
Detailed steps
Follow the steps below to pair the Control Light Button - Wireless Switching Interface (On-Wall) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Wireless Switching Interface (On-Wall), choose Control light
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Control Light Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Call Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Call Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets residents trigger a call request via the Nobi Smart Light. When pressed, it sends an immediate alert to care staff—just like in the case of a fall.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents are able to call for help at any moment—quietly, quickly, and without needing to pull or wear anything like necklaces or bracelets. A peripheral, in this case the Call Button Nobi - Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Call Button - Nobi Button (self-powered) here.
Pairing the wearable call button instead? Visit our guide on how to pair the how to pair the Call Button - Wearable here.
Detailed steps
Follow the steps below to pair the Call Button - Wireless Switching Interface (On-Wall) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the How to pair the Call Button - Wireless Push Button (battery), choose Send resident call.
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the How to pair the Call Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Presence Button - Wireless Switching Interface (On-Wall)
In this article, we'll walk you through how to pair the Presence Button - Wireless Switching Interface (On-Wall) to the Nobi Smart Light.
4 min task
What
This battery-powered button lets care staff snooze the Nobi Smart Light's fall detection, or close an open escalation with a single press.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the Wireless Switching Interface (On-Wall) to the right light ensures that, once paired, caregivers can quickly close an open escalation or call or snooze Nobi fall detection for 15 minutes—right from the room. This prevents new alarms from being triggered during assistance. A peripheral, in this case the Presence Button - Wireless Switching Interface (On-Wall), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wireless Switching Interface (On-Wall) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Presence Button - Nobi Button (self-powered) here.
Detailed steps
Follow the steps below to pair the Presence Button - Wireless Switching Interface (On-Wall) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click the edit button.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Presence - Wireless Switching Interface (On-Wall), choose Snooze light / Close escalation.
7. Choose the type. For the Wireless Switching Interface (On-Wall) choose New button.
8. You will now have the option to choose the product you want. In this case choose Wireless Switching Interface (On-Wall).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click Next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Presence Button - Wireless Switching Interface (On-Wall) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Scale
In this article, we'll walk you through how to pair the scale to the Nobi Smart Light.
4 min task
What
A scale is a peripheral device that connects to a Nobi light via Bluetooth. Once paired, it helps monitor resident health more closely by capturing weight data and linking it to the right resident.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the scale with the right light ensures that every measurement is accurately recorded and linked to the correct room and resident. This helps caregivers get reliable data and improves care. A peripheral, in this case the scale, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the scale is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The scale should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the scale with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the scale, choose Capture parameters.
7. Choose the type. For the scale choose Scale
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the scale to Nobi.
If you would like more information of the wireless bluetooth scale and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Blood Pressure Monitor
In this article, we'll walk you through how to pair the blood pressure monitor to the Nobi Smart Light.
4 min task
What
The blood pressure monitor transmits measurement data directly to the Nobi light, which then reads the values aloud. This is useful for residents who are unable to read the monitor themselves. As with the scale, the data is also shown on the dashboard and can be consulted in a graph. Once paired, it helps monitor resident health more closely by capturing blood pressure data and linking it to the corresponding resident.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the blood pressure monitor with the right light ensures that every reading is accurately recorded and linked to the correct room and resident. This helps caregivers get reliable data and improves care. A peripheral, in this case the scale, must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the blood pressure monitor is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The blood pressure monitor should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Detailed steps
Follow the steps below to pair the blood pressure monitor with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the scale, choose Capture parameters.
7. Choose the type. For the scale choose Blood pressure monitor
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the blood pressure monitor to Nobi.
If you would like more information of the blood pressure monitor and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Wired Switching Interface - Control Light (Relay)
In this article, we'll walk you through how to pair the wired switching interface relay for the Control Light function, to the Nobi Smart Light.
4 min task
What
A wired switching interface relay is a smart module that connects to a physical light switch. It allows a traditional switch to control the Nobi Smart Light while still providing constant electricity to Nobi. The wired switching interface relay lets you control additional devices in combination with the Nobi Smart Light. For example, it can switch a second light on and off at the same time as the Nobi light or activate together with Nobi’s night lighting.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the wired switching interface relay ensures that the physical switch is correctly linked to the Nobi light. Once connected, residents or care staff can continue using the wall switch to turn the light on or off — no need to change daily habits.
A wired switching interface relay acts as a smart bridge between traditional switches and smart lighting systems. It must be paired to the correct light via the Nobi mobile app before it can function properly.
Pair via the Nobi mobile app
Pairing the wired switching interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the wired switching interface (mains) instead? Consult the guide for pairing it here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the wired switching interface relay, choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose Behind light.
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected: Relay behind the light. Click next to go to the next step in the wizard.
9. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
10. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
11. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the wired switching interface relay to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Wearable Call Button (Gen 1)
In this article, we'll walk you through how to pair the Wearable Call Button (Gen 1) to the Nobi Smart Light.
4 min task
What
The Wearable Call Button (Gen 1) allows residents to call for help via the Nobi Smart Light. The call button sends a call escalation to care staff when a resident is need. The button connects wirelessly to the light, enabling immediate support when the resident presses it.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
With the Wearable Call Button (Gen 1), residents can ask for help at any moment—discreetly and directly. Whether they feel unwell, are stuck, or just need reassurance, one press is enough to alert care staff. A peripheral, in this case the Wearable Call Button (Gen 1), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Wearable Call Button (Gen 1) is done through the Nobi mobile app. Pairing is easy, just follow the wizard to complete the connection. The Wearable Call Button (Gen 1) should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Nobi Button (self-powered) instead? Visit our guide on how to pair the how to pair the Call Button - Nobi Button (self-powered) here.
Pairing the Wireless Push Button (battery) instead? Visit our guide on how to pair the how to pair the Call Button - Wireless Push Button (battery) here.
Detailed steps
Follow the steps below to pair the Wearable Call Button (Gen 1) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Wearable Call Button (Gen 1), choose Send resident call.
7. Choose the type. For the wearable call button choose Wearable.
8. You will now have the option to choose the product you want. In this case there is only one option and so it’s already selected.
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Wearable Call Button (Gen 1) to Nobi.
If you would like more information of the Wearable Call Button (Gen 1) and how it works with Nobi, visit our discover page here.
Still have questions? Contact Nobi Support.
How to Pair the Control Light Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Control Light Button - Nobi Button (self-powered) to the Nobi Smart Light.
4 min task
What
This self-powered Nobi button lets residents or care staff control the Nobi light just like a traditional light switch. Just press once to turn the light on or off.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents then have a simple way to turn that light on or off. A peripheral, in this case the Control Light Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the Control Light Button - Wireless Switching Interface (On-Wall) here.
Detailed steps
Follow the steps below to pair the Control Light Button - Nobi Button (self-powered) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Control Light Button - Nobi Button (self-powered), choose Control light
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Control Light Button - Nobi Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Call Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Call Button Nobi - Button (self-powered) to Nobi.
4 min task
What
This self-powered Nobi button lets residents trigger a call request via the Nobi Smart Light. When pressed, it sends an immediate alert to care staff—just like in the case of a fall.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button to the right light ensures that, once paired, residents are able to call for help at any moment—quietly, quickly, and without needing to pull or wear anything like necklaces or bracelets. A peripheral, in this case the Call Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the how to pair the Call Button - Wireless Switching Interface (On-Wall) here.
Pairing the wearable call button instead? Visit our guide on how to pair the how to pair the Call Button - Wearable here.
Detailed steps
Follow the steps below to pair the Call Button - Nobi Button (self-powered) with Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add a peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Call Button - Nobi Button (self-powered), choose Send alert.
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Call Button Nobi - Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Pair the Presence Button - Nobi Button (Self-Powered)
In this article, we'll walk you through how to pair the Presence Button - Nobi Button (self-powered) to the Nobi Smart Light.
4 min task
What
This self-powered Nobi button lets care staff interact directly with the Nobi Smart Light using a single press.
If there is no active escalation, pressing the button snoozes fall detection for 15 minutes. If there is an active escalation, pressing the button closes the escalation and snoozes fall detection for 15 minutes.
For a detailed description of other peripherals, go to our Types of peripherals page.
Why
Pairing the self-powered button as a presence button to the right light ensures that, once paired, caregivers can quickly close an open escalation or call request or snooze Nobi fall detection for 15 minutes—right from the room. This prevents new alarms from being triggered during assistance. A peripheral, in this case the Presence Button - Nobi Button (self-powered), must first be paired via the Nobi light in order to function properly.
Pair via the Nobi mobile app
Pairing the Nobi Button (self-powered) is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.
Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.
Pairing the Wireless Switching Interface (On-Wall) instead? Visit our guide on how to pair the how to pair the Presence Button - Wireless Switching Interface (On-Wall) here.
Detailed steps
Follow the steps below to pair the Presence Button - Nobi Button (self-powered) with the Nobi Smart Light.
1. Go to Housing units in the left menu.
2. Navigate to the housing unit where you want to add the peripheral and click edit.
3. Go to the tab Peripherals.
4. Click on the + Add.
5. A wizard will open which takes you through following steps.
6. Choose the function you want the peripheral to have. To pair the Presence Button - Nobi Button (self-powered), choose Snooze light / Close escalation.
7. Choose the type. For the Nobi Button (self-powered) choose New button.
8. You will now have the option to choose the product you want. In this case choose Nobi Button (self-powered).
9. Click next to go to the next step in the wizard.
10. Link to a room: Choose the room within the housing unit which is the closest to the peripheral you want to add. The light will flash when you click on the room in the app. Click Next to go to the last step.
11. Nobi will now provide the instructions to pair the peripheral. Follow the instructions on the screen.
12. When pairing (and calibrating) is successful, you will return to the peripherals tab with the new peripheral added to the view. At the top of the screen, Nobi will display that the pairing is successfully completed.
You have now successfully paired the Presence Button - Nobi Button (self-powered) to Nobi.
Still have questions? Contact Nobi Support.
How to Unassign a Badge from a User via the Web Application
Learn how to unassign a Badge to a user via the web application.
2 minute task
What
Unassigning a Badge removes the link between the device and a specific caregiver. After unassignment, the Badge is no longer tied to any visits, time spent, or completed escalations.
Why
By unassigning a Badge, you make sure that visit and escalation data is no longer linked to that caregiver. This is helpful when a caregiver leaves, changes roles, or no longer needs to use the badge. It keeps reports accurate, avoids incorrect workload information, and keeps the system organized. Unassignment also makes the Badge available again so it can be given to another caregiver when needed, supporting efficient use of devices.
It is also possible to unassign a badge from a user using the Nobi Mobile App.
Detailed steps
To unassign a Badge to a user, follow the steps below.
Please note: that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only. For more information on user roles read Users in the Nobi Application.
1. As a manager, click the cog/gear in the top right corner to access User management.
2. Locate the user you wish to assign the Badge to and click Edit.
3. Navigate to the Badge tab.
4. Click Unassign.
5. Confirm the action.
You have now unassigned a Badge from a user.
Still have questions? Contact Nobi Support.
How to Enable/Disable Escalations via Nobi Mobile App
Learn how to turn on Escalations via the Nobi mobile app so care staff can respond to falls and calls directly from their devices.
1 minute task
What
The Escalations via Nobi mobile app feature sends fall and calls to all logged-in Nobi app users for the selected site / community or department. When the first member of care staff acknowledges an escalation or alert in the app, an audible alert sounds, keeping everyone informed and avoiding missed escalations.
Everyone sees who is responding, can join if needed, and can directly contact the resident or analyze escalations with one click. It works alongside your established phone escalation procedure, never replacing it, so there is always a fallback if no one responds in time.
Why
Some care homes do not allow personal phones on shift or only have one shared phone for escalations. This feature ensures that all logged-in team members receive alerts instantly and simultaneously—without relying on personal devices or calling one number at a time.
Detailed steps
Enable the feature at the site / community level to make it available for all departments. If you prefer department-specific settings, you can enable or overrule it at the department level. Housing units cannot overrule this setting.
1. Go to Site / Community in the left menu.
2. Select the Escalation Procedure tab.
3. Toggle Escalations via Nobi mobile application on.
4. The Escalations via Nobi mobile application feature is now active.
Optional – Department-specific setup:
1. Go to Departments in the left menu.
2. Select the department you want to adjust buy clicking Edit.
3. Click the Escalation Procedure tab.
4. Toggle Escalations via Nobi mobile application on or off.
5. The Escalations via Nobi mobile application feature is now active.
For more information on the Escalations via the Nobi Mobile App feature, click here.
Still have questions? Contact Nobi Support.
How to Configure Nobita Sensitivity
In this guide, you will learn about the sensitivity feature of your Nobita Gen 2 light and how to adjust it.
2 min task
What
When the automated lighting feature is enabled on a Nobita, the light will automatically turn on when movement is detected. You can adjust the sensitivity to control how far Nobita looks for movement. A higher sensitivity means the light will react to movement from farther away. The lower the sensitivity, the closer you have to be for the light to turn on. This is only possible on a Nobita GEN 2 light.
Want to know which one you have? Check out this page for all types of lights.
Why
Sometimes the light can turn on when there's movement in the other room. If this is not what you want, you can decrease the sensitivity so that it will only turn on when you enter the room with the Nobita.
Detailed steps
Changing the sensitivity of the Nobita
Changing the sensitivity of the Nobita is simple and can be done at room level.
1. Click on Housing units from the left menu bar.
2. Click Edit next to the housing unit containing your Nobita.
3. Navigate to Rooms.
4. Click on the three dots next to the room your Nobita is in.
5. Click Set sensitivity.
6. To increase or decrease the sensitivity, click the + or - icons.
7. Click Back.
You have now changed the sensitivity of your Nobita.
Still have questions? Contact Nobi Support.
How to Create Users Without a Professional Email (IP Filtering)
Find out how to set up a new user without a professional email using IP filtering in the Nobi application and learn about the steps a new user must follow to log in for the first time.
3 min task
What
To access the Nobi application, each person must be registered as an individual user. A user without a professional email can sign in using a username and a temporary password when IP filtering is enabled.
When creating a user, you assign:
- A role (manager, user, or technician)
- Access to sites / communities or departments
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
This login method is suitable for users who do not have a professional email address and who log in within the organization’s secured network.
If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.
IP filtering adds an extra layer of security by restricting access to specific network locations. This helps prevent unauthorized access and reduces the risk of misuse.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
IP filtering
In order for this method of enrollment to be enabled, IP filtering must be turned on by Nobi Support. Turning on IP filtering will ensure that only when you are logged on to your organization’s WIFI will you be able to log in and access the Nobi platform. Enabling this option will present you with a Temporary Password field on the Add New User screen, which was previously unavailable.
IP filtering is important when allowing new users to create usernames and passwords because it helps protect against automated attacks, such as bots creating fake accounts. By allowing access only from specific IP addresses, it adds an extra layer of security, limits suspicious activity, and reduces the risk of system abuse.
Learn more about IP filtering here.
Detailed steps
1. From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
2. Click on + Add to add a new user.
3. Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
4. You will then be given the option for how to create the user. For this method, select Generate temporary password. Then, give the user a username. This username will be used to log into the application. You will also need to give the user a temporary password. You can either create this password yourself, or generate one. Then, choose the user's language. Optionally, add a phone number, and you can also optionally set an image. When all the required fields are entered, click next.
5. Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
6. When you're finish press Done.
7. You will then have the optional step of assigning that user a Badge. If you would like to assign the user a badge, click Assign.
8. Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
9. When you're finished, click Save.
10. The new user will now have a Badge assignment. However, the user will not be able to use the badge until they complete the user creation process below.
11. To activate the account, go to the sign in page at nobi.cloud and select your region.
12. Sign in using the username given, and the password received in the SMS. Then click Sign in.
13. The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
14. After setting a new password, the user will be prompted to read the EULA - TERMS OF USE.
15. Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
16. The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
How to create a user with a professional email
How to create users without a professional email (phone)
How to create a Badge only user with access to Nobi
How to create a Badge only users without access to Nobi
How to assign a Badge to a user using the Nobi Mobile App
Still need further assistance? Please contact Nobi support.
How to Create Users Without a Professional Email (Phone)
Find out how to set up a new user without a professional email using a mobile phone in the Nobi application and learn about the steps a new user must follow to log in for the first time.
7 min task
What
To access the Nobi application, each person must be registered as an individual user. A user without a professional email signs in using their username and a verification code sent to their personal mobile phone.
When creating a user, you assign:
- A role (manager, user, or technician)
- Access to sites / communities or departments
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
This login method is suitable for users who do not have a professional email address but require access to Nobi.
If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.
Using mobile phone verification allows secure authentication without requiring a professional email address.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
Detailed steps
1. From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
2. Click on + Add to add a new user.
3. Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
4. You will then be given the option for how to create the user. For this method, select Send password to user’s personal phone. Then, give the user a username. This username will be used to log into the application. Choose the user's language. Add a phone number. Lastly, you can also optionally set an image. When all the required fields are entered, click next.
5. Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
6. When you're finish press Done.
7. You will then have the optional step of assigning that user a Badge. If you would like to assign the user a Badge, click Assign.
8. Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
9. When you're finished, click Save.
10. The new user will now have a Badge assignment. However, the user will not be able to use the Badge until they complete the user creation process below.
11. The new user will receive an SMS with instructions to activate the new account.
12. To activate the account, go to the sign in page at nobi.cloud and select your region.
13. Sign in using the username given, and the password received in the SMS. Then click Sign in.
14. The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
15. The the new user will then be required to verify the account.
16. The user will receive a verification code via SMS, verifying their registration, depending on if a phone number was provided.
17. Add this Two-factor authentication code to the box and click Validate.
18. Nobi will ask whether or not to trust this device in the future. Trusting the device will prevent regular authentication checks when signing in.
19. After trusting the device or not, the user will be prompted to read the EULA - TERMS OF USE.
20. Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
21. The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
How to create a user with a professional email
How to create users without a professional email (IP filtering)
How to create a Badge only user with access to Nobi
How to create a Badge only users without access to Nobi
How to assign a Badge to a user using the Nobi Mobile App
Still need further assistance? Please contact Nobi support.
How to Add Informational Emails and/or Mobile Notifications to an Escalation Procedure
Learn how to set up informative emails and/or mobile notifications for escalations and why they’re valuable for visibility and follow-up.
3 minute task
What
Informative emails and/or mobile notifications are a secondary notification channel. They’re not intended to be used to respond to a fall, but instead provide passive insight into when escalations happen—and when they’re resolved.
Why
Informative emails help care managers, team leads, or quality coordinators stay in the loop. They provide a log of escalation activity across sites, departments, or individual housing units—without requiring intervention.
Mobile notifications help all members of staff with mobile devices stay in the loop in regard to falls, calls, and monitoring events, even when not using the Escalations via Nobi Mobile app feature.
This can support retrospective analysis, follow-up after incidents, and improve internal reporting. It also increases transparency across teams, without overloading those involved in direct care.
Managers can decide who gets informed without being part of the response chain. Set it up once, and they’ll be notified for every new escalation and when it closes.

Detailed steps
To add informative emails follow the steps below:
You can configure this at three different levels: site / community, department, and individual housing units. We will set up informative emails at the site / community level, but the process is the same for each subsequent department and housing unit, when overruling site / community level escalation procedures.
1. From the Nobi dashboard, press Site / Community the left menu.
2. Select the Escalation procedure tab.
3. Scroll to the section labeled Informative set up and click +add.
4. If you wish to add the email of a user who already exists in the Nobi platform, select User and the user whose email you wish to add to the informative set up and click Done.
5. If you wish to add the email of a user who isn't already in the Nobi platform, select Non-user and fill in the corresponding information for the user and press Done.
You have now added informative emails for users.

How to add Mobile notifications
1. From the Nobi dashboard, press Site / Community the left menu.
2. Select the Escalation procedure tab.
3. Scroll to the section labeled Informative set up and click +add next to Mobile Notifications.
4. Using the dropdown menu, select the user you want to receive notifications. Please note, you can only add mobile notifications for existing user.
5. Click Done.
6. The user will now be shown under Mobile Notifications. If they are not currently signed in to a mobile device, it will show No devices yet. If the user is logged on, it will show what type of device they are currently sign in to.
You have now added mobile notifications for a selected user.
Still have questions? Contact Nobi Support.
How to Manage Cookie Preferences
Discover how to manage your cookie choices whenever you wish, so your experience with Nobi always suits your privacy needs.
1 minute task
What
A banner appears the first time you visit Nobi, usually when logging in for the first time. It helps you set your cookie preferences for a secure and tailored experience. You can also change your cookie preferences anytime from the Nobi Dashboard.
Why
Cookies help Nobi work smoothly and give you a personalized experience. Some cookies are essential for the application to function, while others help us improve our services or share relevant information.
Managing your cookies is about your privacy. It lets you choose how much information you share and stay in control of your data. This way, Nobi remains both smart and respectful of your personal boundaries.

Detailed steps
Follow these steps if you want to change your cookie settings after your first login. This helps you stay in charge of your privacy and tailor Nobi to your needs.
1. From the Dashboard, click on your name in the top right corner of the screen.
2. Select Cookie preferences from the dropdown menu.
3. The banner will reappear at the bottom of the screen. Adjust your cookie settings as you wish by selecting Allow all, Allow selection, or Deny.
4. You can also learn more about the cookies by selecting Show details >.
5. Review the cookie preferences and select an option.
Your cookie settings are now updated, ensuring Nobi works just the way you want while keeping your privacy protected.
Still have questions? Contact Nobi Support.
How to Configure In-App Privacy Compliance (Informed Consent)
Learn how to confirm informed consent for processing personal data, why it matters, and how this step ensures your Nobi smart features work properly.
1 minute task
What
Nobi requires the resident’s informed consent to process personal data. Without informed consent, no personal data is processed and smart monitoring features—such as fall detection and live views—remain inactive.
Why
Personal data belongs to the resident. Processing this data without their permission is not only against the law but also against Nobi’s values of privacy and dignity.
By confirming consent, you:
- Respect the resident’s privacy rights.
- Comply with GDPR and privacy laws.
- Keep Nobi’s smart features working, like fall detection and live views.
- Protect residents who may have cognitive difficulties from unwanted monitoring.
- Ensure transparency about how images and data are used.
- Give residents or their families control over their own data.
- Avoid legal risks for your care organization.
The resident—or their legal representative—has the right to withdraw this consent at any time.

Detailed steps
You must set informed consent when creating a resident. Follow these steps:
1. From the Dashboard, click on Residents in the left menu.
2. Click +Add in the top right corner.
3. Enter the resident’s basic details, like name and date of birth on the the Personal data of the wizard.
4. Check the box next to the sentence:
  
  I confirm that I have obtained explicit consent from the resident to process their personal data as outlined in the consent form they signed. To revoke this consent, please read the Nobi privacy policy.
5. Click Next and follow the remaining steps for adding a resident.
You have now set the resident’s informed consent, enabling Nobi’s smart monitoring features to work properly.
Still have questions? Contact Nobi Support.

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