How to Create Users Without a Professional Email (Phone) – Nobi

Find out how to set up a new user without a professional email using a mobile phone in the Nobi application and learn about the steps a new user must follow to log in for the first time.

7 min task

What

To access the Nobi application, each person must be registered as an individual user. A user without a professional email signs in using their username and a verification code sent to their personal mobile phone.

When creating a user, you assign:

A role (manager, user, or technician)
Access to sites / communities or departments

The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.

This login method is suitable for users who do not have a professional email address but require access to Nobi.

If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.

Why

Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.

By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.

Using mobile phone verification allows secure authentication without requiring a professional email address.

Adding a user

Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.

Detailed steps

From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
Click on + Add to add a new user.
Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
You will then be given the option for how to create the user. For this method, select Send password to user’s personal phone. Then, give the user a username. This username will be used to log into the application. Choose the user's language. Add a phone number. Lastly, you can also optionally set an image. When all the required fields are entered, click next.
Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
When you're finish press Done.
You will then have the optional step of assigning that user a Badge. If you would like to assign the user a badge, click Assign.
Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
When you're finished, click Save.
The new user will now have a Badge assignment. However, the user will not be able to use the badge until they complete the user creation process below.
The new user will receive an SMS with instructions to activate the new account.
To activate the account, go to the sign in page at nobi.cloud and select your region.
Sign in using the username given, and the password received in the SMS. Then click Sign in.
The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
The the new user will then be required to verify the account.
The user will receive a verification code via SMS, verifying their registration, depending on if a phone number was provided.
Add this Two-factor authentication code to the box and click Validate.
Nobi will ask whether or not to trust this device in the future. Trusting the device will prevent regular authentication checks when signing in.
After trusting the device or not, the user will be prompted to read the EULA - TERMS OF USE.
Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.