Learn how to turn on Escalations via the Nobi mobile app so care staff can respond to falls and calls directly from their devices.
1 minute task
What
The Escalations via Nobi mobile app feature sends fall and calls to all logged-in Nobi app users for the selected site / community or department. When the first member of care staff acknowledges an escalation or alert in the app, an audible alert sounds, keeping everyone informed and avoiding missed escalations.
Everyone sees who is responding, can join if needed, and can directly contact the resident or analyze escalations with one click. It works alongside your established phone escalation procedure, never replacing it, so there is always a fallback if no one responds in time.
Why
Some care homes do not allow personal phones on shift or only have one shared phone for escalations. This feature ensures that all logged-in team members receive alerts instantly and simultaneously—without relying on personal devices or calling one number at a time.
Detailed steps
Enable the feature at the site / community level to make it available for all departments. If you prefer department-specific settings, you can enable or overrule it at the department level. Housing units cannot overrule this setting.
Go to Site / Community in the left menu.
Select the Escalation Procedure tab.
Toggle Escalations via Nobi mobile application on.
The Escalations via Nobi mobile application feature is now active.
Optional – Department-specific setup:
Go to Departments in the left menu.
Select the department you want to adjust buy clicking Edit.
Click the Escalation Procedure tab.
Toggle Escalations via Nobi mobile application on or off.
The Escalations via Nobi mobile application feature is now active.
For more information on the Escalations via the Nobi Mobile App feature, click here.
In this guide, you will learn about the sensitivity feature of your Nobita Gen 2 light and how to adjust it.
2 min task
What
When the automated lightingfeature is enabled on a Nobita, the light will automatically turn on when movement is detected. You can adjust the sensitivity to control how far Nobita looks for movement. A higher sensitivity means the light will react to movement from farther away. The lower the sensitivity, the closer you have to be for the light to turn on. This is only possible on a Nobita GEN 2 light. Want to know which one you have? Check out this page for all types of lights.
Why
Sometimes the light can turn on when there's movement in the other room. If this is not what you want, you can decrease the sensitivity so that it will only turn on when you enter the room with the Nobita.
Detailed steps
Changing the sensitivity of the Nobita
Changing the sensitivity of the Nobita is simple and can be done at room level.
Click on Housing units from the left menu bar.
Click Edit next to the housing unit containing your Nobita.
Navigate to Rooms.
Click on the three dots next to the room your Nobita is in.
Click Set sensitivity.
To increase or decrease the sensitivity, click the + or - icons.
Click Back.
You have now changed the sensitivity of your Nobita.
Find out how to set up a new user without a professional email using IP filtering in the Nobi application and learn about the steps a new user must follow to log in for the first time.
3 min task
What
To access the Nobi application, each person must be registered as an individual user. A user without a professional email can sign in using a username and a temporary password when IP filtering is enabled.
When creating a user, you assign:
A role (manager, user, or technician)
Access to sites / communities or departments
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
This login method is suitable for users who do not have a professional email address and who log in within the organization’s secured network.
If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.
IP filtering adds an extra layer of security by restricting access to specific network locations. This helps prevent unauthorized access and reduces the risk of misuse.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
IP filtering
In order for this method of enrollment to be enabled, IP filtering must be turned on by Nobi Support. Turning on IP filtering will ensure that only when you are logged on to your organization’s WIFI will you be able to log in and access the Nobi platform. Enabling this option will present you with a Temporary Password field on the Add New User screen, which was previously unavailable.
IP filtering is important when allowing new users to create usernames and passwords because it helps protect against automated attacks, such as bots creating fake accounts. By allowing access only from specific IP addresses, it adds an extra layer of security, limits suspicious activity, and reduces the risk of system abuse.
From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
Click on + Add to add a new user.
Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
You will then be given the option for how to create the user. For this method, select Generate temporary password. Then, give the user a username. This username will be used to log into the application. You will also need to give the user a temporary password. You can either create this password yourself, or generate one. Then, choose the user's language. Optionally, add a phone number, and you can also optionally set an image. When all the required fields are entered, click next.
Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
When you're finish press Done.
You will then have the optional step of assigning that user a Badge. If you would like to assign the user a badge, click Assign.
Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
When you're finished, click Save.
The new user will now have a Badge assignment. However, the user will not be able to use the badge until they complete the user creation process below.
To activate the account, go to the sign in page at nobi.cloud and select your region.
Sign in using the username given, and the password received in the SMS. Then click Sign in.
The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
After setting a new password, the user will be prompted to read the EULA - TERMS OF USE.
Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
Find out how to set up a new user without a professional email using a mobile phone in the Nobi application and learn about the steps a new user must follow to log in for the first time.
7 min task
What
To access the Nobi application, each person must be registered as an individual user. A user without a professional email signs in using their username and a verification code sent to their personal mobile phone.
When creating a user, you assign:
A role (manager, user, or technician)
Access to sites / communities or departments
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
This login method is suitable for users who do not have a professional email address but require access to Nobi.
If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.
Using mobile phone verification allows secure authentication without requiring a professional email address.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
Detailed steps
From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
Click on + Add to add a new user.
Fill in the first name and last name of the user. Select a Access to Nobi? YES, and Has work email? NO.
You will then be given the option for how to create the user. For this method, select Send password to user’s personal phone. Then, give the user a username. This username will be used to log into the application. Choose the user's language. Add a phone number. Lastly, you can also optionally set an image. When all the required fields are entered, click next.
Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
When you're finish press Done.
You will then have the optional step of assigning that user a Badge. If you would like to assign the user a Badge, click Assign.
Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
When you're finished, click Save.
The new user will now have a Badge assignment. However, the user will not be able to use the Badge until they complete the user creation process below.
The new user will receive an SMS with instructions to activate the new account.
To activate the account, go to the sign in page at nobi.cloud and select your region.
Sign in using the username given, and the password received in the SMS. Then click Sign in.
The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
The the new user will then be required to verify the account.
The user will receive a verification code via SMS, verifying their registration, depending on if a phone number was provided.
Add this Two-factor authentication code to the box and click Validate.
Nobi will ask whether or not to trust this device in the future. Trusting the device will prevent regular authentication checks when signing in.
After trusting the device or not, the user will be prompted to read the EULA - TERMS OF USE.
Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
Learn how to set up informational emails and/or mobile notifications for escalations and why they’re valuable for visibility and follow-up.
3 minute task
What
Informational emails and/or mobile notifications are a secondary notification channel. They’re not intended to be used to respond to a fall, but instead provide passive insight into when escalations happen—and when they’re resolved.
Informational email and/or mobile notifications can be set up at the site level via Escalation flow, or at an individual department level.
Why
Informational emails help care managers, team leads, or quality coordinators stay in the loop. They provide a log of escalation activity across sites, departments, or individual housing units—without requiring intervention.
Mobile notifications help all members of staff with mobile devices stay in the loop in regard to falls, calls, and monitoring events, even when not using the Escalations via Nobi Mobile app feature.
This can support retrospective analysis, follow-up after incidents, and improve internal reporting. It also increases transparency across teams, without overloading those involved in direct care.
Managers can decide who gets informed without being part of the response chain. Set it up once, and they’ll be notified for every new escalation and when it closes.
Detailed steps
To add informational emails follow the steps below:
You can configure this at two different levels: site level via the Escalation flow, and at the individual department level. We will set up informative emails at the site level, but the process is the same for each subsequent department when overruling site level escalation procedures.
From the Nobi dashboard, click Escalation flow the left menu.
Scroll to the section labeled Informative set up and click +add next to Emails.
If you wish to add the email of a user who already exists in the Nobi platform, select User and the user whose email you wish to add to the informative set up and click Done.
If you wish to add the email of a user who isn't already in the Nobi platform, select Non-user and fill in the corresponding information for the user and press Done.
Once a user or non-user email has been added, a blue banner will confirm the action.
You have now added informative emails for users at the site level.
How to add Mobile notifications
From the Nobi dashboard, click Escalation flow the left menu.
Scroll to the section labeled Informative set up and click +add next to Mobile Notifications.
Using the dropdown menu, select the user you want to receive notifications. Please note, you can only add mobile notifications for existing user.
Click Done.
A blue banner will appear to confirm the action.
The user will now be shown under Mobile Notifications. If they are not currently signed in to a mobile device, it will show No devices yet. If the user is logged on, it will show what type of device they are currently sign in to.
You have now added mobile notifications for a selected user.
Discover how to manage your cookie choices whenever you wish, so your experience with Nobi always suits your privacy needs.
1 minute task
What
A banner appears the first time you visit Nobi, usually when logging in for the first time. It helps you set your cookie preferences for a secure and tailored experience. You can also change your cookie preferences anytime from the Nobi Dashboard.
Why
Cookies help Nobi work smoothly and give you a personalized experience. Some cookies are essential for the application to function, while others help us improve our services or share relevant information.
Managing your cookies is about your privacy. It lets you choose how much information you share and stay in control of your data. This way, Nobi remains both smart and respectful of your personal boundaries.
Detailed steps
Follow these steps if you want to change your cookie settings after your first login. This helps you stay in charge of your privacy and tailor Nobi to your needs.
From the Dashboard, click on your name in the top right corner of the screen.
Select Cookie preferences from the dropdown menu.
The banner will reappear at the bottom of the screen. Adjust your cookie settings as you wish by selecting Allow all, Allow selection, or Deny.
You can also learn more about the cookies by selecting Show details >.
Review the cookie preferences and select an option.
Your cookie settings are now updated, ensuring Nobi works just the way you want while keeping your privacy protected.
Learn how to confirm informed consent for processing personal data, why it matters, and how this step ensures your Nobi smart features work properly.
1 minute task
What
Nobi requires the resident’s informed consent to process personal data. Without informed consent, no personal data is processed and smart monitoring features—such as fall detection and live views—remain inactive.
Why
Personal data belongs to the resident. Processing this data without their permission is not only against the law but also against Nobi’s values of privacy and dignity.
By confirming consent, you:
Respect the resident’s privacy rights.
Comply with GDPR and privacy laws.
Keep Nobi’s smart features working, like fall detection and live views.
Protect residents who may have cognitive difficulties from unwanted monitoring.
Ensure transparency about how images and data are used.
Give residents or their families control over their own data.
Avoid legal risks for your care organization.
The resident—or their legal representative—has the right to withdraw this consent at any time.
Detailed steps
You must set informed consent when creating a resident. Follow these steps:
From the Dashboard, click on Residents in the left menu.
Click +Add in the top right corner.
Enter the resident’s basic details, like name and date of birth on the the Personal data of the wizard.
Check the box next to the sentence:
I confirm that I have obtained explicit consent from the resident to process their personal data as outlined in the consent form they signed. To revoke this consent, please read the Nobi privacy policy.
Click Next and follow the remaining steps for adding a resident.
You have now set the resident’s informed consent, enabling Nobi’s smart monitoring features to work properly.
Learn how to assign a Badge to a user using the web application.
2 minute task
What
Assigning a Badge links the device to a specific caregiver. This allows Nobi to log visits, time spent, and provide clear insights on care provided.
Why
By assigning a Badge to a user, each visit becomes visible. You can see how long a caregiver spends with a resident and spot trends or workload imbalances. This helps improve transparency and decision-making. With insights from Badge data, you can optimize shift planning and ensure better care distribution. Plus, it reduces manual tracking and increases trust within teams.
To assign a Badge to a user, follow the steps below.
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
As a manager, click the cog/gear in the top right corner to access User management.
Locate the user you wish to assign the Badge to and click Edit.
Navigate to the Badge tab.
Click Assign.
Enter the MAC address, which can be located on the reverse side of the Badge. Then click Save.
To activate a new Badge, press and hold the button on the Badge for three seconds. A new Badge is not yet active when it comes out of the box. Holding the button turns it on and lets it register with the Nobi lights around it.
The first time a Badge is assigned to a user, it shows the status Log in disallowed and cannot yet be used to sign in. To enable it, sign in to the Nobi Mobile App on a device that can scan NFC and hold the Badge to the back of the phone. The user can then sign in with their Badge.
In this article you will learn about the languages that Nobi supports and how they are applied at different levels.
1 min task
What
Nobi currently supports 16 different languages and dialects. Within the Nobi application, these languages can be set for individual users as well as for residents.
For users and at site / community level, the language setting determines the language of the application (web and Nobi Mobile App) and the language used for audible escalation alerts.
For residents, the language setting determines the spoken voice from the Nobi light, for example voice confirmations and the morning greeting. Learn more about when and why Nobi speaks here.
Why
The broad language support ensures that all residents and users can interact with the Nobi light and the Nobi application in the language they feel most comfortable with. Nobi can also communicate verbally with residents in their chosen language, helping residents feel at ease and more confident when using the system.
Supported Languages
Nobi currently supports the following languages:
Dutch (including Belgian Dutch)
English (US, UK, Australia)
German (including Swiss German)
French (including Canadian French)
Danish
Swedish
Norwegian
Hungarian
Spanish
Portuguese
Italian
Japanese
Detailed steps
To change your user language settings, follow the steps below.
Click your name in the top right corner of the screen and select Edit profile.
Change the language via the dropdown menu.
When you're finished click Save.
To change the language settings for a site / community, follow the steps below.
From the dashboard, click Site / Community in the left menu.
Change the language via the dropdown menu via the Basic info tab.
When you're finished click Save.
To change the language settings for a resident, follow the steps below.
From the dashboard, click Residents in the left menu.
Navigate to the resident that you want to change the language settings for by clicked Edit.
Change the language via the dropdown menu via the Personal data tab.
When you're finished click Save.
You have now successfully changed the language settings for users, sites / communities, and residents.
In this article, you will learn what how to edit the type of room and the name of that room.
2 min task
What
In Nobi, a "room" refers to a specific space within a housing unit. For example, a housing unit may include a bedroom, a living room, and a bathroom. Each of these is considered a separate "room" in the housing unit.
For more information on Room types and their consequences, click here.
Why
In the Nobi application, every light is paired with a room. For best organizational practices, we highly recommend defining room types and adding optional room names to help better distinguish rooms and housing units. This is especially useful in housing units with multiple rooms and lights.
Detailed steps
To edit the type of room and that room's name, follow the detailed steps below.
From the dashboard, navigate to the Housing Unit tab in the left menu.
Click Edit on the Housing Unit you wish to edit.
Navigate to the Rooms tab.
Press the three dots below the existing room that you wish to edit.
Click Edit Room.
Select the corresponding room type, such as Bedroom or Living Room. You can also choose to give that room an identifying name.
When you're finished, press Save.
A green banner will confirm the changes.
You have now successfully edited a room type within a housing unit.
In this article you will learn how to enable and disable Nobi's Automatic Lighting feature.
2 min task
What
By enabling the automatic lighting feature, the Nobi light will illuminate when it detects someone entering the room, and can automatically turn off someone leaves the room. This feature can be enabled for all Nobi and Nobita lights.
Why
The automatic lighting features helps to prevent falls by illuminating the room when a resident enters. Residents don't have to worry about fumbling for a light switch when returning to their rooms in the evening.
The light can also be set to automatically turn off when it detects someone has left the room. This way residents never have to worry again about switching the light off when they leave. You can also set a custom time as to how long the light will remain on before going off.
Detailed steps
To enable or disable the Automatic Lighting feature, follow the steps below.
From the dashboard, navigate to the Housing Unit tab in the left menu.
Select the housing unit which you would like to enable to disable the Automatic Lighting feature for by pressing Edit.
Click the Rooms tab.
Click the three dots under the room that you want to enable/disable the feature for.
Click Edit Device
Here you can tick the box to either turn light on automaticallyor turn light off automatically.
If selecting the latter, you can input a custom time the light will remain on before turning off (starting when the room is completely empty).
When you're finished, click or press Save at the bottom of the screen.
A green banner will confirm the changes.
The automatic lighting feature has now been enabled or disabled.
Learn what the greeting in the Nobi application is all about and how to activate it for a resident.
2 min task
What
Once activated, the greeting feature delivers a once daily message to the resident through the light. It starts the morning with a "Good morning" greeting and provides a short weather forecast. On special occasions, the light also wishes the resident a happy new year or happy birthday.
The morning greeting does not play at a fixed time. After 5:30 AM, Nobi waits until the resident has been in the room and out of bed for three minutes without interruption. This ensures the greeting never wakes the resident up. Nobi only greets the resident once they are awake and out of bed.
Note that this feature is only available for single-person housing units and individual Jack and Jill rooms.
The voice of the greeting cannot be changed and is determined by the resident's language settings.
Why
The greeting feature offers daily routine and helps the resident get used to the light's voice. This way, if there's a fall, the resident won’t be startled by the light asking about the fall. Since some people might prefer not to have the light talk, the greeting feature is turned off as a default setting.
Activating the greeting
Activating the greeting is simple and is done within the Housing unit settings of the resident. Note that you can only activate this feature if you’ve allowed the light to speak when a fall is detected. Unsure if you’ve allowed this? Find out using the guide Sound Settings. If you haven’t allowed this, Nobi has no voice and won’t be able to greet the resident.
You can also have an overview of your residents' Housing unit settings via the Resident Insights.
Detailed steps
Click on Residents in the left menu.
Locate the resident for whom you want to activate the greeting and click edit.
Choose the Housing unit tab.
Enable the Greeting switch to ON. Please note, voice confirmation must be on. Note: If there are multiple rooms in the housing unit, select the room where the greeting should play. We recommend choosing the living room, so early bathroom visits do not trigger the greeting.
Click Save.
A green banner will confirm the changes.
You have now enabled the greeting for this resident.
Discover the different options of Nobi’s voice and how to activate it.
2 min task
What
You can toggle the voice function of the light on or off during escalations or for morning greetings, based on resident preferences. When activated, Nobi can ask residents if they've fallen and offer reassurance. If the resident answers “no," an escalation won’t be triggered and the unit will be snoozed for 10 minutes. If deactivated, the light will still support two-way communication during escalations, provided the volume is above zero. Note that disabling the voice function will also turn off the greeting function.
Please note: only managers can adjust these sound settings.
Why
Activating the fall confirmation enhances comfort by providing verbal reassurance to residents, making them feel attended to and secure. Even if help has not arrived yet, the resident knows that help is on the way. Choosing to deactivate the voice can be beneficial for residents with cognitive impairments who may find a talking light disturbing, ensuring the environment remains as comfortable as possible for all.
What Nobi will say
Below you see what Nobi will say when the voice is activated. Note that Nobi will only say it is calling a person when you’ve configured phone numbers in the escalation procedure.
Type of escalation
Confirmation
If answer is not clearly “no”
Reassurance (phone number in escalation procedure)
You’ve requested assistance. We’re calling for help, one moment.
N/A
Please stand-by, we’re calling [Name of person with phone number]
Activating Nobi's voice
If you've chosen to enable Nobi's voice feature, let's go ahead and activate it. The voice feature is found under the ‘housing unit settings’ of a resident.
You can also have an overview of your residents' sound settings via the Resident Insights.
Detailed steps
From the Dashboard, click Residents in the left menu.
Select the resident for whom you want to activate the Nobi voice and click edit.
Go to the Housing unit tab.
Choose the voice setting you want under sound.
When you’re done, click save.
A green banner will confirm the selection.
You have now configured sound settings.
Learn more about more about when and why Nobi speaks here.
Learn what a cluster is and how to create one in this guide.
10 min task
What
In the Nobi application you can create clusters. A is a group of one or more sites / communities and/or clusters together under one umbrella.
Clusters can only be created by a user with a manager role on account level. You also need to already have at least two sites / communities. To add an extra site / community, please contact your vendor.
Clustering sites / communities helps create a clear structure within your organization. By grouping sites / communities based on their location, you get a better overview of the entire setup. You can then assign users to these clusters, giving them access to all sites / communities within the cluster.
Some users should be able to see every site/community, and some only one. Adding a cluster solves this user rights issue and can only be done by a user with the manager role on account level.
Detailed steps
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
Click the cog/gear in the top right corner.
Go to Structure in the left menu.
Click on Add a cluster next to the current structure of the entire account.
Name the cluster and click Save.
To nest other items under this new cluster, simply click on the item you want to nest under the cluster.
Then choose the correct Parent from the dropdown menu.
When you’re done, click Save.
You have now successfully assigned an item to your cluster. In the overview you will now see this item nested under the cluster.
In this article, we’ll walk you through what escalation causes are in Nobi, and how to configure them.
3 min task
What
In the application, Nobi allows you to specify different causes for each escalation type. Once you’ve configured these, Nobi will prompt you to choose an escalation cause when closing an escalation. If the cause isn’t clear yet during the escalation, you can always add the cause afterwards.
Escalation causes are categorized by escalation type: falls, resident calls, and assistance calls (both with and without a resident involved).
All the escalation causes you’ve added are listed in the Causes tab in the Escalation flow section.
Why
Adding and using escalation causes helps you see the overall trends in your organization’s escalations. For example, escalations might be due to fatigue or a resident’s new medication. With this knowledge, you can take proactive measures to prevent future escalations, making these insights a crucial part of your wider care plan. Assigning a cause also works resident by resident, showing you why an individual resident is having escalations and giving you a clearer view of their care needs. For further insights into your residents, consult Resident Insights.
Detailed steps
Follow the steps below to configure an escalation cause.
Click on Escalation flow in the left menu.
Navigate to the Causes tab.
Scroll to the bottom of the page and click + Add.
Name the cause of the escalation.
Optionally, provide a description of the cause.
Select which escalation type this cause is for: falls, resident call, assistance call with resident, or assistance call without resident.
Click Save.
A green banner will confirm the escalation cause was successfully added.
In this article, learn how to configure the escalation procedure to choose how and who gets notified when an escalation occurs.
10 min task
What
When an escalation occurs, such as a fall, resident call, assistance call, or monitoring event escalation, a quick response is required. Nobi ensures this by contacting the people via the channels you've configured. This is managed through what's called an escalation procedure. You can configure this via three sections on the Escalation Flow Procedure tab:
Escalation set up: choose how care staff are notified of escalations. This can be via a nurse call system integration (if any), Escalations via Nobi Mobile App, and the phone numbers to call, in order.
Informational set up: email addresses and mobile notifications that only inform people. They do not ask care staff to help.
Department level modifications: a summary of what's been overridden and customized per department. This is also where you set or reset an override.
The escalation procedure can be configured at two levels:
Department level: overrides the site / community settings for that department only. You can configure this from the Department level modifications table on the Procedure tab, or by editing the department directly.
If no escalation procedure is configured, a warning is displayed on the housing unit card on the dashboard.
Why
Without an escalation procedure, Nobi cannot notify anyone when an escalation occurs. Configuring it means escalations get a response as fast as possible. Every department is different, so the setup allows flexibility. You can assign specific care providers through specific channels. Separating the escalation set up from the informational set up also keeps communication and responsibility clear and focused.
Only managers can make changes to the escalation procedure, and all changes are logged for transparency.
Summary
What
Expected response
Delivery method
Configured in
Nurse call system
Depends on the integration
Depends on the integration
Escalation set up
Escalations via Nobi Mobile App
Immediate action needed
App notifications immediately sent to all available caregivers signed into that working area
Escalation set up
Phone numbers
Immediate action needed
Called one by one, in the order they are listed in the escalation procedure
Escalation set up
Informational emails
Informative only
Sent to a chosen user or non-user when an escalation starts and closes
Informational set up
Mobile Notifications
Informative only
Sent to a chosen existing user via the Nobi Mobile App when an escalation starts and closes
Informational set up
Department-level overrides
N/A
Overrides any of the above for one specific department
Department level modifications
Escalation set up
Escalation set up defines the actionable steps Nobi takes to get an immediate response. This is to ensure there is always a backup option if the integration fails, or if no caregivers are available via Escalations via Nobi Mobile App. Nobi works through the steps in order: the nurse call system if one is integrated, then Escalations via Nobi Mobile App if enabled, then the phone numbers, called one by one.
Phone numbers are required. This is strongly recommended even alongside a nurse call system.
The configuration of the nurse call system itself is handled within that system, not in Nobi; see how to add an integration for setup details.
Detailed steps
Follow the steps below to configure the escalation procedure. Nobi saves your changes automatically and confirms each update with a blue "Successfully updated" banner.
From the dashboard, click Escalation flow in the left navigation menu.
You'll land on the Procedure tab automatically.
If a nurse call system is integrated, it appears first and no further setup is needed here.
Use the toggle to turn Escalations via Nobi Mobile App on or off.
If toggled on, select how long care staff have to claim the escalation in the app before Nobi falls back to the phone numbers: 2, 3, 5, 10, or 15 minutes.
Under Escalations via phone, click +Add to add a phone number.
Choose an existing user (their number is added automatically) or a non-user (enter first name, last name, and phone number manually).
Click Done.
Repeat to add as many numbers as needed. Nobi calls them in the order listed. If a call isn't answered and confirmed by pressing "1," Nobi moves to the next number. Nobi will continue to call each phone number until the escalation can be confirmed.
Informational set up
Informational emails and mobile notifications are a secondary, passive way to keep managers, team leads, or others in the loop. They are useful for oversight and follow-up, but not for responding in the moment. They are not part of the Escalation set up and don't let anyone respond to or claim an escalation.
Emails: sends an email to a chosen user (with an email address) or non-user (with an email address manually entered). Tells them when the escalation starts and when it ends.
Mobile Notifications: notify a chosen existing user via the Nobi Mobile App when an escalation starts and when it closes. Only existing users can be selected; the notification only reaches them on a device where they're currently signed in.
Detailed steps
Under Informational set up, click +Add next to Emails.
Choose an existing user (their email is added automatically) or select non-user and enter a name and email manually. Then click Done. This person will now receive informational emails when escalations occur.
Click +Add next to Mobile Notifications.
Select an existing user (non-users cannot receive informational mobile notifications) and click Done.
The user will now receive informational mobile notifications when an escalation occurs.
Department level modifications
A summary table at the bottom of the Procedure tab lists every department. It shows whether its Escalations via Nobi Mobile App setting, Escalations via phone fallback timing or numbers, or Informational flow differs from the site / community-level default. This lets you check what's been overridden across the whole site / community without opening each department individually. Departments matching the site-level setup show "/" in each column. This is also where you set up a different procedure for one specific department, either overriding the site default or resetting back to it. You can also skip the summary table and go straight to a department to set up its override, by opening that department and editing its escalation procedure directly.
Detailed steps
To check what's currently overridden:
Scroll to the Department level modifications table at the bottom of the Procedure tab.
Each row is a department. Each column shows whether its Escalations via Nobi Mobile App, Escalations via phone, or Informational flow setup differs from the site-level default.
To create or change a department-level override:
Click the edit button next to the department in the Department level modifications table. Alternatively, go to Departments in the left menu and click the edit button next to the department.
Navigate to the Escalation procedure tab.
Click Overrule to set up a different procedure for this department than the site / community setup.
Specify different phone numbers, Mobile App setting, and informational contacts for this department, following the same steps as Escalation set up and Informational set up above.
To reset a department-level override back to site / community settings:
To remove the override and go back to the site-level settings, click Reset.
Confirm that you wish to reset the department escalation procedure.
In this article, we’ll walk you through how to set up technical issues for users in the Nobi application.
7 min task
What
Technical issues will allow you to immediately get notified if there are any malfunctions with the lights, their peripherals, or other integrations. You can choose which users will receive these notifications. All technical issues will also be logged in Technical issues in the left menu.
Why
Configuring technical issues will immediately alert you to any problems, like if the light isn’t connected to Wi-Fi or a peripheral needs charging.
Each technical alert must be assigned to at least one user. This ensures that every problem is seen by someone who can take action.
Setting up technical issues
Setting up the technical issues is done on the site / community level. Under the Warnings tab you will need to select a user to receive certain/or all technical issues.
By default, users will receive an email via the address they used to log into Nobi.
Detailed steps
Go to Site / Community in the left menu.
Click on the Warnings tab at the top of the screen.
Navigate to the user and click edit. (If the user's profile has a phone number, they'll get notifications by both email and SMS)
Tick the boxes of the different technical issues you want to be sent to this user.
Click Save.
Now the selected user will be notified whenever a technical issue occurs.
In this article we’ll walk you through what monitoring events are as well as how to set them up.
5 min task
What
Nobi monitoring events are special alerts for key activities of residents. These include five specific triggers: Resident sitting on the edge of the bed, resident out of bed, resident in bed, resident out of room, or resident in bathroom.
Please note, for the resident in bathroom trigger, a Nobita installed in the bathroom is required. The out of room trigger only functions if the entire housing unit is covered by Nobi or Nobita lights.
Why
For some residents, certain activities are more dangerous than others. Therefore, you may want to monitor and/or be alerted of these events for residents’ safety. Monitoring events allow you to customize the appropriate action taken for certain activities of certain residents.
Setting up a monitoring event
There are several ways to customize the monitoring events:
Show on dashboard: Sends a visual alert to the dashboard, along with an audible alert if sound on the dashboard is enabled.
Mobile Notification
Notification: A standard push notification is sent to users who are signed into the Nobi Mobile App and have enabled notifications. The notification briefly describes the event so they can open the app and check the details. When this option is selected, the monitoring event will also show on the dashboard and be logged in the report. When the notification is pressed, and pulled down, more information regarding the monitoring event will be displayed:
Pop-up with sound in app: A full-screen visual and audible alert with details of the event pops up on the mobile device for those users signed into the the Nobi Mobile App. This makes sure the event is noticed immediately. If a user has already accepted an ongoing escalation and is assisting, they will not receive this full-screen alert. (The option is currently only available on Android mobile devices.) When this option is selected, the monitoring event will also show on the dashboard and be logged in the report.
Regardless of the chosen action, or if no action is selected, the event monitoring data will always accumulate in the Overview of Monitoring Events.
You can also have an overview of a resident's configured monitoring events via the Resident Insights.
Detailed Steps
Monitoring events can be configured on the site / community, department, or resident level. Configurations defined on the site / community level apply to all residents, whereas those defined on the department level only apply for the residents in that department. Monitoring events defined on a resident level only apply to that specific resident.
Setting up a monitoring event follows the same steps, no matter which level you choose.
Go to Community in the left menu
Go to the Monitoring configurations tab.
Click on +Add.
A wizard will launch to guide you through four steps:
Select your trigger - which event should be monitored? Click Next.
Select the day(s) and time range when Nobi will monitor this event. Click Next.
Choose a threshold - How long does the trigger need to be true to execute the action(s) and click Next.
Choose the action Nobi should take - If no option is selected, events will still be added to the monitoring overview. When notifications or a pop-up alert is selected, the monitoring events will also show on the dashboard.
When you’re done, click on save.
You have now configured a monitoring event. The monitoring event will appear under the Monitoring configurations tab.
In this article we’ll go over the different types of escalation images and how to choose between them.
3 min task
What
When Nobi detects a fall, a press of the call button, or a pull cord call, it creates an escalation. In an active escalations or once an escalation is closed, Nobi can show images to aid in learning and prevention. These images can be set at four levels of privacy— no image, image with stick figure view of the resident, blurred images, or the actual image of the escalation.
Why
Choosing the type of escalation data has an impact on how much you can learn from an escalation. Choosing no image will leave you with nothing to work with. The stick figure and blurred images are still limited in detail but gives a bit more information. The actual image can help you the most with analysis.
Types of escalation images
If you select "actual image," you will be able to see the real footage of the escalation along with a stick figure helping you by defining the resident’s detected pose. Choosing stick figure or blurred images will only show a limited picture of the event. Choosing 'no image' leaves you without visual information to learn from the escalation.
Type of image
How private?
How recognizable is the resident?
Shows room as is?
Visibility?
No image
Most private
None
No
None
Stick figure
Medium privacy
Some (stick figure)
No, shows last picture of empty room
Abstracted
Blurred image
Medium privacy
Some (blurred)
Yes, blurred
Obscured
Actual image
Least privacy
A lot (real image)
Yes, live background
Yes, most
You can also verify your residents' privacy preferences via the Resident Insights.
Choosing an escalation image
Selecting the right type of image is crucial. While you can get some information out of stick figure images, the background (and also furniture) does not change in this view during an escalation. If a resident trips over a chair which they have just moved, for example, it would not be visible in the images. The blurred images will show the room in it's current state, but blurred. Only the actual images will show this. For more guidance about how the stick figure works in Nobi, check out the page What is a stick figure?
Setting up the type of escalation image
Once you’ve made your choice about the type of images you want to consult in case of a fall, you can simply set this up under the privacy settings of the specific resident.
Detailed steps
Go to Residents in the left menu.
Navigate to the resident and click on the edit button.
Go to the privacy settings tab.
You can make your choice between the different types of escalation data. Click on the type you want.
Click on save.
A green banner will confirm the update.
You have now changed the type of escalation images for this resident. This will now be applicable for future fall and resident call escalations.
In this article we’ll walk you through what Live View is and how to set it up.
3 min task
What
Live view lets you see a simplified stick figure version of the resident when they are in their room but not in bed. To protect privacy, you'll only see the stick figure's pose against a background image of the room taken when it was last empty. Smart Monitoring must be active in order to see the Live View. When activated, this feature allows staff to can see the Live View of the by clicking on the resident’s name in the dashboard.
The Live View only portrays the stick figure representation of the resident. No actual images of the resident are ever available via Live View, only the stick figure representation.
Please note: that this feature is only available for Nobi lights, not for the Nobita.
Why
Live view in Nobi is really useful for keeping an eye on residents. If there's a fall, live view can help caregivers see what's happening fast so they can react quickly. It's also handy for regular check-ins on residents, without disturbing them.
Live View Preview
Once enabled for the resident, the live view is accessible from the dashboard by clicking on the resident card.
The Live View will also be available during open fall escalations and housing unit-related calls.
For more information on checking the Live View, click here.
For step-by-step instructions on where to consult the live view during an open escalation, visit our guide here.
Enabling Live View
Enabling live view is simple and can be done under the privacy setting of the resident.
You can also view the status of the Live View via the Resident Insights.
Detailed Steps
Go to Residents in the left menu.
Choose the resident for whom you want to activate live view and click edit.
This article explains the Nobi light's Night Light feature and shows you how to set it up for a resident.
3 min task
What
When activated, the night light helps the resident by gently illuminating the room as the resident gets out of bed during night. The light will turn off as the resident gets back in bed. Depending on the Nobi model, the light will make use of the LED strips at the top or of the downward-facing light.
Model
LED Strip lights
Gen 1
LED strip lights
Gen 2.0
No LED strip lights
Gen 2.1
LED strip lights
Why
The night light is there to help prevent falls, especially at night when residents go to or from the bathroom. It helps by providing the resident with a clear path to the bathroom, making it easier to see and move around safely. When a resident moves to sitting on the edge of their bed, the light will illuminate a soft light. The light then turns on fully as soon as the resident gets out of bed, helping them to see and find their way.
How does the Night Light work?
This automatic feature is triggered by detecting someone at the edge of the bed. It's therefore not recommended for residents who may often sleep restlessly, moving their limbs over the edge while sleeping, as it might unintentionally turn on the light.
The functioning of the Nobi night light varies slightly across different models. Here’s a brief overview of how it operates:
Action
Nobi with LED strips at the top
Nobi without LED strips at the top
Sitting on edge of bed to get in bed
The downward-facing light turns off, and the upward-facing light turns on.
The light shines softly
Lying down in bed
Both lights turn off
The light turns off
Sitting up straight or at the edge of bed
The upward-facing light turns on.
The light shines softly
Getting out of bed
The downward-facing light turns on, and the upward-facing light turns off.
The light turns on at full capacity
When enabled, the night light is active day and night.
Please note: the Night Light feature is only available for single-person housing units and individual rooms in a Jack & Jill housing unit. The night light will not work as it should if two people sleep in the same bed. This because if one person gets out of bed, the night light will still detect a person in bed thus not turn on. Therefore, it is not possible to enable the Night Light in multi-person housing units.
While it is possible to adjust the brightness and warmth of the light, it is not possible to change the color of the light.
Activating the Night Light
Setting up the night light for a resident is simple and can be done under Residents in the left menu.
Please Note: Smart monitoring must be enabled in order to use the Night light feature.
You can also have an overview of your residents' Housing Unit settings via the Resident Insights.
Detailed Steps
Go to Residents in the left menu.
Click on edit next to the resident you want to enable the night light for.
Go to the Housing unit tab.
Enable the night light switch to ON.
Click Save.
A green banner will confirm the changes.
You have now enabled the night light for this resident.
In this article we’ll go over practical use of the smart monitoring feature and how to enable it.
3 min task
What
The Nobi smart light is more than just a light source. With the residents’ permission to share images and or poses, it becomes a smart assistant. With smart monitoring enabled in the privacy settings, all smart features of the light will become accessible. Smart monitoring is also a prerequisite for enabling Monitoring Events. If smart monitoring is disabled, the light will only function as a light source.
Why
The residents will always decide whether the Nobi light can be a smart light by giving permission to share images and or poses. These allow for fall detection and prevention which can have a big impact on the resident’s life. If, however, the resident decides not to share images and or poses, you can very easily disable smart monitoring. After this, the light functions just as a light, and you don't need to move it to a different location.
Enabling smart monitoring
Enabling smart monitoring is simple and can be done under the resident’s privacy settings.
You can also have an overview of the resident's privacy settings via the Resident Insights.
Detailed steps
Go to Residents in the left menu
Navigate to the resident for whom you want to activate the smart monitoring and click on edit.
In this article, we’ll walk you through how to set the volume light and why you might want to do that.
3 min task
What
Every Nobi and Nobita light has a built-in speaker. The overall volume of all messages and as well as the two way communication can be easily adjusted in the Nobi application.
Why
Adjusting the volume of the light is crucial for ensuring clear communication. Residents with hearing difficulties may require the volume to be increased to hear the voice for fall confirmations, greetings, or for effective two-way communication. Conversely, if the volume is too loud for some residents, reducing it can enhance their comfort.
Setting the volume to an appropriate volume ensures that all residents feel safe and supported, especially after a fall.
Changing the volume
Changing the volume of the light is simple and can be done at the level of the room/light.
Detailed steps
Adjusting the volume of the light.
Go to Housing units in the left menu.
Select the unit where the light is installed and click Edit.
Go to the rooms tab.
Choose the room with the light whose volume you want to adjust. Tap on the three dots in the room.
Select Set volume.
Use the + or - buttons to increase or decrease the volume. the light will produce a clicking sound to demonstrate the volume level when the buttons are pressed.
Once the desired volume level is set, click on back to save your settings.
In this article, we’ll walk you through how to change the color of the light emitted by the light.
3 min task
What
Depending on the needs and preferences of a resident, you are able to change the color of the light which the light emits. Please note, doing so may affect the natural circadian rhythm built into the light.
Why
You may consider adjusting the color of the light for various reasons. A resident might prefer the cosy feel of a warmer light, whereas care staff could find a brighter colder light more beneficial, especially for tasks like drawing blood from residents, where clearer visibility is crucial.
Changing the color of the light
Changing the color of the light is simple and can be done at the level of the light/room.
Detailed steps
Go to Housing units in the left menu.
Choose a housing unit and click edit.
Go to the rooms tab.
Click on the three dots below the room where you want to change the color of the light.
Next, click set lights.
Adjust the slider to select your preferred light color, and then click back when finished. You can also adjust the brightness of the light here as well.
In this article we’ll walk you through how to change the intensity of the light emitted by the light.
3 min task
What
Depending on the needs and preferences of a resident, you are able to change the intensity of the light which the light emits.
Please note that doing so may affect the natural circadian rhythm built into the light.
Why
Adjusting the intensity of the light can be beneficial for several reasons. Some residents may need brighter light to read comfortably, while others might prefer dimmed lights in their bedrooms to create a relaxing atmosphere.
Changing the intensity of the light
Changing the intensity of the light is simple and can be done at the level of the light/room.
Detailed Steps
Go to Housing units in the left menu.
Choose the housing unit you want to change the light intensity in and click edit.
Go to the rooms tab.
Click on the three dots below the room where you want to change the intensity of the light.
Next, click set lights.
Increase the brightness by clicking the +, decrease the brightness by clicking the - until you reach the desired brightness. (You can also change the color of the light here as well by adjusting the coldness of the light.)
In this article, learn what a single-person housing unit is and how to set one up.
5 min task
What
A single-person housing unit is a type of housing unit with one resident assigned to it. It can be just one room or several rooms together. For instance, a resident might live in an area with a bedroom, bathroom, and living room. All these rooms together make up one housing unit.
Because the space belongs to one resident, every smart care feature is available, and everything Nobi sees is attributed to that resident.
Why
Adding a housing unit is necessary in order to add the lights for this resident. By creating different housing units, you create an organized structure within your organization.
Detailed steps
Click on housing units in the left menu.
Click + Add in the top right corner.
Choose Single person as the Housing unit type.
Give the housing unit a name.
Assign the department the housing unit will be part of.
Optionally, set up the WIFI for this housing unit. If you leave this empty, Nobi will default to the WIFI at the department level.
When you’re done, click Save.
A green banner will confirm the creation of the housing unit.
This article will walk you through the setup of WIFI for your Nobi Smart Light. Learn how to configure WIFI settings at different levels within the organization for the first-time setup.
3 min task
What
Setting up the WIFI for your Nobi lights is essential for effective fall detection and prevention. You can configure the WIFI on two levels: department and housing unit. All lights will use the WIFI settings from the lowest level specified. To ensure optimal performance of your Nobi lights, it's important to choose the appropriate level for this configuration. Additionally, your Nobi lights need to meet specific internet requirements to function properly.
Why
Proper WIFI setup is crucial to ensure that every light has the best possible internet connection, allowing them to perform optimally. This guarantees that in case of an escalation, you will be promptly notified and can quickly assist the resident in need.
Setting the WIFI
When setting up a network with multiple access points, it’s important to match the correct network to the correct location. Most locations within one group may be best served by one specific network due to proximity. However, some exceptions within the same group might be closer to a different network. In such cases, we assign the different networks to different levels or categories, so each location connects to the network that offers the best performance.
Please note that Nobi does not support WIFI connections that require a captive portal.
Detailed steps
First, we will set up the WIFI for the department. After this, we’ll choose another network for a housing unit:
Go to Departments in the left menu.
Find the department and click edit.
You will land on the basic info tab, here you must first choose your WIFI security type.
Depending on the type you choose, Nobi will ask you to fill in the requested information below and click save.
Now we will choose another WIFI network for a housing unit
Go to Housing units in the left menu.
Choose the housing unit and click edit.
Again, you will land on the basic info tab, here you must first choose your WIFI security type.
Fill in the requested information below and click save.
You've now configured the WIFI in both a department and a housing unit.
Find out how to set up a new user with a professional email in the Nobi application and learn how the user activates their account for the first time.
3 min task
What
To access the Nobi application, each person must be registered as an individual user. A user with a professional email address signs in using their email and password.
When creating a user, you assign:
A role (manager, user, or technician)
Access to sites / communities or departments
The role determines what the person can see and do and what information they can access. You can learn more about users in the Nobi application here.
If a role is assigned on a higher level, such as at the account level or site / community, it automatically applies to the lower levels like the departments within. You can always adjust this manually if needed.
Why
Each person needs their own Nobi user profile for privacy reasons. Do not use shared accounts.
By assigning the correct role and limiting access to specific sites / communities or departments, you protect resident data. Users only see what is relevant to their responsibilities.
Using a professional email addresses ensures secure authentication and a clear activation process.
Adding a user
Please note that this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
Detailed steps
From the Dashboard, click on the cog in the top right corner to navigate to the organization menu. You will land on the user management tab.
Click on + Add to add a new user.
Enter the user’s first and last name, set Access to Nobi to YES and Has work email to YES, then enter the user’s email address (this will be used to sign in). Select the user’s language and optionally add a phone number—if added, the user will be selectable in the escalation procedure—and a profile image. Once all required fields are completed, click Next.
Now you can assign the role(s) you want to give this user using the drop down menu. You can add multiple roles to multiple sites / communities, clusters, departments, or the account.
When you're finish press Done.
You will then have the optional step of assigning that user a Badge. If you would like to assign the user a badge, click Assign.
Next, enter the MAC address of the Badge. It can be found on the backside of the Badge.
When you're finished, click Save.
The new user will now have a Badge assignment. However, the user will not be able to use the badge until they complete the user creation process below.
The new user will receive an email with instructions to activate the new account. To activate the account, the new user will need to open the email and click on set password.
The new user should now fill in the password they want to use to log in and confirm it below, pressing Set password.
Note, that the new user will also receive a verification code, verifying their registration, depending on if a phone number was provided.
If logging in on using the Nobi Mobile App, Nobi will ask whether or not to trust this device in the future. Trusting the device will prevent regular authentication checks when signing in.
After setting their password, the user will be prompted to read the EULA - TERMS OF USE.
Once the Terms & Conditions have been read, the user can accept them by pressing I agree.
The new user is now created and signed in. They will now see the Desktop of the site / community they were created in.
Creating more users? Follow our step-by-step guides below to create a user using the following methods:
In this article, you will learn what a department is and how to set one up.
5 min task
What
Every site / community needs at least one department to operate. Departments are used to group housing units. Depending on the size of your organization, you may need more than one department. More departments will allow for more differentiation within your organization.
Why
A department can be a certain floor in your organization or a group of housing units. Having different departments allows for a different way of working and reporting depending on the department. Each department can have a unique escalation procedure which is best suitable for the department and care staff. When you have multiple departments, the dashboard and other reports will feature filtering options, allowing you to sort data by different departments.
Setting up a department
You can easily create your first department or add more under Departments in the left menu.
Detailed Steps
Go to Departments in the left menu.
Click on + add in the upper right corner.
Choose the type of department
Fill in the name of the department
If you do not want to set the wifi on this department level, click save. You have now added a new department.
If you do want to set the wifi on this department level, select the right WIFI security type and fill in the required fields to set up the wifi. In this case, we’ll choose for ‘WPA Personal’ which requires us to fill in the WIFI SSID and the WIFI password. Once filled in, click save. For more information about setting up the wifi, go to set WIFI.
You have just created a department. You will see a list of departments.
Now you can start adding housing units to your departments. Unsure of how to do this? You’ll find all the information on adding a new housing unit here.
In this article, we'll guide you through updating the basic site / community information in the Nobi application, ensuring your Nobi light functions correctly.
5 min task
What
Filling in the right site / community information in the app is key for setting up Nobi accurately. It's also important to update the site / community information if anything changes.
You can also customize the monitoring event sound that will play on the dashboard at the site / community level. To learn more about sound settings, visit our guide here.
Why
It’s important to set the correct site / community information for your Nobi light to function as intended. Most importantly, selecting the correct time zone ensures that the timing of any escalations is displayed correctly, as well as Resident insights data, and night reports.
With the correct info, Nobi adapts to your situation and you have access to the correct data.
Detailed Steps
Go to Site / Community in the left menu
By default, you'll land on the Basic Info tab. Here you can change:
The name
The street & house number
The zip code
The town
The measurement system
The language
The time zone
Once you have entered the correct information, click save.
A green banner will confirm the changes
You have no updated the basic information at the site / community level.