In this article, you will discover the three types of Nobi escalations, how they differ, and when each one is used.
What
Nobi supports three types of escalations:
Each type serves a different purpose but follows the configured escalation procedure.
Falls
A fall escalation is triggered automatically when Nobi detects a person unintentionally ending up on the ground and remaining there for a configured number of seconds. The system analyzes poses and alerts caregivers in maximum 90 seconds.
Resident Calls
A Resident Call is triggered when a resident actively asks for help.
There are two types:
Calls linked to the housing unit (call button, pull cord, wearable call button version 1)
Wearable Calls linked to the resident, which connect to the nearest Nobi light within range
These calls allow residents to request assistance, regardless of whether there has been a fall.
Assistance Calls
An Assistance Call is triggered by a caregiver using a Badge. It allows team members to request additional support quickly and silently. These calls are location-based and appear separately from fall escalations on the dashboard.
Why
Not every situation is the same. Some require automatic detection, while others require a resident to ask for help. Sometimes, caregivers themselves need support.
Each escalation type answers a different need:
Falls provide automatic detection when a resident cannot press a button.
Resident Calls give residents control to request help when they need it.
Assistance Calls support teamwork by allowing caregivers to call for backup without interrupting care.
Together, these three escalation types create a complete safety system. Automatic when necessary. Manual when needed. Collaborative when required.
A typical shift with Nobi
In the morning, a resident slides slowly from their chair to the floor. Nobi detects the posture change and escalates a fall within 90 seconds.
Later, another resident in the TV lounge feels unwell and presses their wearable call button. A Resident Call is sent and caregivers are there to provide help.
In the afternoon, a caregiver assisting with a transfer needs extra hands. They press their badge. An Assistance Call is sent to nearby colleagues.
Different situations. Different triggers.
One connected system that ensures the right people are alerted at the right time.
Learn more about the different types of Nobi escalations below: