In this article, you will discover how Assistance Calls work, why they matter, and how they help teams respond faster, without disrupting care.
What
Assistance Calls let caregivers request extra help by simply pressing a button on their Badge. Whether during a fall, while supporting a resident, or for non-resident-related tasks, Nobi sends a location-based call instantly.
On both the Nobi Mobile App and the web application, these calls appear in a separate Personal & communal calls row, together with escalations from communal areas and wearable panic calls.
An Assistance Call triggers an escalation that available caregivers can claim using the Escalations via Nobi Mobile App feature, or by phone.
Why
Care doesn't pause, even when extra help is needed.
A caregiver might need a colleague while assisting a resident, handling a heavy object, performing a bed transfer, or responding to an escalation. Assistance Calls offer a direct and discreet way to ask for support without the need to step away, make a phone call, or stop to explain.
Triggered with a single Badge press, the escalation is location-specific, using the nearest Nobi light or Gateway to pinpoint where the caregiver is, so no one wastes time searching.
Unlike fall escalations, these calls don't include a voice prompt or alarm at the location. A customizable sound plays on the receiving device, and the app shows who needs help and where. If the Escalations via Nobi Mobile App feature is not enabled, a phone call will be made to the first number in the escalation procedure.
Analysis, including live view, is not available for Assistance Calls, whether active or closed. To learn more about consulting images and video, read our guide [LINK: artikel over images & video].
A typical shift with Assistance Calls
A caregiver starts their shift by picking up their Badge and signing in to the Nobi Mobile App with one tap. Instantly, their presence is registered, ready to go where they go and be there when help is needed.
Mid-morning, while assisting a resident after a fall, the caregiver realizes they need an extra set of hands. With their hands full, they press the button on their Badge. Within seconds, available colleagues receive an Assistance Call on their devices, with no need to shout, leave the resident, or interrupt the moment.
Later that day, another caregiver is prepping a dining area and needs help moving a table. They're not in a resident's room, but because the Badge is detected by the closest Nobi light or Gateway, their Assistance Call still reaches the right team members, fast and accurately.
Each time, caregivers respond faster, with less stress. No one searches blindly. Everyone stays focused. And care remains uninterrupted.
For a step-by-step guide on how Assistance Calls can support you and your care staff, learn more [LINK: "How to Request, Claim, and Close Assistance Calls"].
Want to learn how to assign a Badge using the web application? Read the step-by-step guide [LINK: badge toewijzen via web].
Want to learn how to assign one using the Nobi Mobile App instead? Read the step-by-step guide [LINK: badge toewijzen via app].
Found a Badge, but don't know who it's assigned to? Learn how to identify an unknown Badge [LINK: unknown badge identificeren].