Learn how to turn on Escalations via the Nobi mobile app so care staff can respond to falls and calls directly from their devices.
1 minute task
What
The Escalations via Nobi mobile app feature sends fall and calls to all logged-in Nobi app users for the selected site / community or department. When the first member of care staff acknowledges an escalation or alert in the app, an audible alert sounds, keeping everyone informed and avoiding missed escalations.
Everyone sees who is responding, can join if needed, and can directly contact the resident or analyze escalations with one click. It works alongside your established phone escalation procedure, never replacing it, so there is always a fallback if no one responds in time.
Why
Some care homes do not allow personal phones on shift or only have one shared phone for escalations. This feature ensures that all logged-in team members receive alerts instantly and simultaneously—without relying on personal devices or calling one number at a time.
Detailed steps
Enable the feature at the site / community level to make it available for all departments. If you prefer department-specific settings, you can enable or overrule it at the department level. Housing units cannot overrule this setting.
Go to Site / Community in the left menu.
Select the Escalation Procedure tab.
Toggle Escalations via Nobi mobile application on.
The Escalations via Nobi mobile application feature is now active.
Optional – Department-specific setup:
Go to Departments in the left menu.
Select the department you want to adjust buy clicking Edit.
Click the Escalation Procedure tab.
Toggle Escalations via Nobi mobile application on or off.
The Escalations via Nobi mobile application feature is now active.
For more information on the Escalations via the Nobi Mobile App feature, click here.
Still have questions? Contact Nobi Support.