Here you'll discover how Nobi can automatically pause phone calls during an open escalation following escalation confirmation.
4 min read
What
Automatic call pausing: If Nobi detects two or more people in the room, it will pause further escalation calls. This prevents disturbing care staff who are already present and providing assistance.
Why
This feature gives care staff more time to focus on helping residents instead of answering repeated calls.
Automatically Pause Phone Calls During an Active Escalation
With this feature, if Nobi detects that there are two or more people present in the resident’s room following an escalation event, the escalation procedure will automatically pause the follow-up phone calls. This ensures that care staff, who are already assisting the resident, are not interrupted by additional phone calls from Nobi.
After the escalation has been confirmed by pressing '1,' Nobi checks the number of people in the room every five minutes. If two or more people are detected for over 25% of that time, the system will pause further calls to care staff.
Please note that this feature is not active in shared rooms or common spaces.
Still have questions? Contact Nobi Support.