Here you'll discover how Nobi can automatically close an open escalation after it has been confirmed.
4 min read
What
Nobi can automatically close an open fall escalation after it has been confirmed.
If Nobi detects that no one is lying or sitting on the floor for five minutes, the escalation is can be automatically closed. This is called an auto-closed escalation.
This can only happen after the escalation has been confirmed.
Confirmation can happen in two ways:
A caregiver claims the escalation in the Nobi Mobile App (when the Escalations via Nobi Mobile App feature is enabled).
A caregiver answers the phone call and presses “1” to confirm the escalation.
Resident calls, like pull cord calls, or Assistance calls cannot be auto-closed.
Why
This feature helps care staff focus on helping residents instead of managing the closing of escalation.
Sometimes a resident has already been assisted following a fall, but the escalation is still open in the application. In these cases, staff need to close the escalation manually in the mobile app or desktop application.
Automatic closure removes that extra step and reduces unnecessary follow-up.
Automatic Escalation Closure
After a fall, caregivers often assist the resident immediately. The fall escalation can remain open, even though help was already provided and the resident is no longer in need. Closing the escalation manually can create extra work and requires manual follow-up, or distract from the resident's needs.
Auto-close removes this extra step. This means that when a resident has already been helped, caregivers do not need to return to the application to close the escalation or press the presence button.
At the same time, some care environments require strict control over escalation handling. Manually closing an escalation can be important for reporting or internal procedures.
By enabling or disabling auto-close, you decide how much control or automation fits your workflow.
This feature can be enabled or disabled in the Preferences tab of the Escalation Flow.
Learn how to enable or disable the auto-close feature here. https://nobisup.zendesk.com/knowledge/editor/01KH8H5NT44AVZ63PWQFW4R27Z/en-us?brand_id=5444894387997
Still have questions? Contact Nobi Support.