In this article you will discover how Nobi structures accounts, sites / communities, and departments, as well as clusters, and where they land in the hierarchy.
What
Visible to account managers, the Structure tab in User Management shows how your organization fits together. It displays accounts at the top, with sites / communities, clusters, and departments neatly arranged underneath. This helps you see exactly where people, devices, and settings belong.
Why
Knowing how your account is structured helps you work smarter. The account sits at the highest level, representing your entire organization, with subsequent sites / communities and departments below. Understanding this hierarchy makes it easy to find the right place to add users or devices, manage who has access to what, group related sites / communities for simpler reporting and keep your structure clear and consistent
Getting the most out of your organizational hierarchy
To view your organization's hierarchy, click the cog/gear in upper right hand corner of the application, and navigate to Structure in the left menu.
Under the account, you have sites / communities, which are specific locations such as “Bayard Lane Care” or “High Desert Springs Retirement Home.”
To manage large organizations, you can group sites / communities into clusters, like “Heath First Group.” Clusters reflect how facilities are connected operationally—for example, all homes belonging to one care group.
Within each site / community, you have departments such as “Active Care” or “Dementia Care.” Departments help you keep activities organized and manage user permissions for different teams.
To get the most out of your organization's hierarchy, follow the tips below:
Use clusters if you have several sites / communities under one group, making it easier to manage them together. Find more information on creating clusters here.
Keep departments focused and specific, like “Dementia Care,” to ensure precise access and reporting.
Learn more about user roles in the Nobi application here and assigning user roles here.
Still have questions? Contact Nobi Support.