In this article you will discover the benefits of Nobi's informative set up.
What
Informational emails and/or mobile notifications are another way of being notified about an escalation.
They’re not intended to respond to falls, but to give insight into when escalations happen and when they’re resolved.
Why
Informational emails help care managers, or other members of staff, stay in the loop when there's an escalation. They create a passive log of escalation activity across sites or departments. This allows teams to review incidents later, analyze trends, and improve reporting, without needing to intervene during escalations.
Mobile notifications help all members of staff with mobile devices stay in the loop in regard to falls, calls, and monitoring events, even when not using the Escalations via Nobi Mobile app feature.
This setup increases transparency without burdening caregivers. The right people stay informed, while those providing care stay focused. Once configured, recipients get an update for every new escalation and when it’s closed. No further action is needed.
You can assign Informational emails at two levels:
Site via the Escalation flow
Department
This lets you customize escalation visibility depending on your team structure
To learn how to set it up, follow the steps in this article.
Still have questions? Contact Nobi Support.