Learn how to use escalation images effectively in the Nobi application for a more precise understanding and response to moments of need.

3 min task

What

Both during an open escalation and when viewing a closed escalation, you can use the Analyse button to review images and videos of the escalation. The type of image available depends on the resident’s privacy settings.

These images help care staff assess the situation in real time and better understand what happened afterwards. During an open escalation, you’re able to take a new image to assess the current situation.

In the Nobi application, escalation images are available during the escalation and up to 14 days after it has been closed. To view images, at least stick figure or blurred images must be enabled. Not sure how to activate this? Take a look at our page set escalation images.

Why

 Escalation images help you understand what happened during an escalation, both during the escalation and afterwards. They allow you to see the situation, identify what may have caused the escalation, and make more informed decisions. This makes it easier to identify risks, improve care decisions, and prevent similar situations in the future.

Comparison of different image types

Detailed steps

Consulting escalation images (open escalation)

During an open escalation you can view the images and also take a new image to see the current situation. 

1. In the Dashboard, click on the resident with the open escalation.
   
2. Click Next steps.
   
3. Choose analyse.
   
4. Click on Get new image.
   

Here you will see the different images taken of the escalation. Below you can see Nobi’s description of the pose. 

Consulting escalation images (closed escalation)

The escalation images are found at the level of the escalation itself. For this example, we’ll consult the stick figure images of a fall.

1. Click on Escalations in the left menu.
   
2. Choose the escalation you want to open and click show.
   
3. Choose analyse.
   
    

Here you will see the different images taken of the escalation. Below you can see Nobi’s description of the pose. 

Avoiding unexpected alerts:

If Nobi triggers a fall escalation but no fall has occurred, you might find it helpful to check the escalation images to understand the cause. Simply open the images and read Nobi's description. For example, if you see an image of clothing on the floor labelled ‘lying on floor,’ you'll know that this was mistaken for a fall and triggered the escalation. 

Since Nobi is capable of self-learning, it will gradually recognise that this isn't a fall. However, this process takes time. If you're looking for immediate solutions, we recommend visiting our page on Unexpected escalation and how to avoid it.

Still have questions? Contact Nobi Support.