In this article you will learn how to change the phone number of a user on the Nobi application.
2 min task
What
A user with the role of account manager or manager can update phone numbers through the User management page in the Nobi application.
Please note: A user can only have one phone number linked to their account.
Why
When an escalation occurs, users can be contacted by phone according to the structure of the escalation procedure. If the Escalations via Nobi mobile app feature is enabled, phone numbers are used as a fallback contact method when available caregivers do not respond.
Keeping phone numbers up to date is essential to ensure that everyone is reached quickly and reliably during escalations.
Having correct phone numbers is critical because:
- It ensures that the right people are notified during escalations.
- It prevents missed or delayed calls in urgent situations.
- It keeps the escalation procedure running smoothly.
Detailed steps
With the role of account manager or manger, change the number of a user by following the steps below.
Please note: This action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
- From the dashboard, click the cog/gear in the top right-hand corner of the screen to access the User Management page.
- Locate the user you wish to change the phone number of and press Edit.
- Navigate to the phone number field and update the phone number here.
- When you're finished, press Save.
- A blue banner on the User management page will confirm the update.
You have now changed a user's phone number.
Still have questions? Contact Nobi Support.