If you don’t hear monitoring events or escalation alerts, it’s often due to your device settings. Check the following:
- Make sure your device volume and notification volume are turned up.
- Confirm that your device and/or app are not set to silent mode, vibrate only, or Do Not Disturb.
- Ensure that sound and notification settings are enabled for the Nobi Mobile App.
- Verify that all required permissions have been granted to the Nobi Mobile App.
- Check that the Nobi app is set to Unrestricted battery usage in your device settings, so it can run properly in the background.
Adjusting these settings should restore audible alerts.
Please note: these settings may vary from device to device. If the issue persists, please contact Nobi Support.
Still need help? Contact Nobi Support.