Escalation procedures can be set at Site / Community, Department, or Housing Unit level. A lower level always overrides a higher one.
If a Department or Housing Unit has its own procedure, the call will come from that number instead of the Site / Community number — which may seem unexpected.
Check the escalation procedure in the Nobi application at each level (Site / Community, Department, Housing Unit) to confirm which number is used.
To learn more about Escalation Procedures, visit our discover page here.
For detailed steps on how to set up an escalation procedure, consult our guide here.
For further assistance, please contact Nobi Support.