In this article, you’ll learn about two-factor authentication (2FA) is and how to sign in using it.
What
Two-factor authentication (2FA) is a security feature that adds a second step to the login process. Instead of signing in with just a username and password, users also confirm their identity through something secondary—like an email address or mobile phone.
When 2FA is enabled, a verification code is sent to the user’s phone or email address. Access is only granted after this code is entered correctly.
Why
2FA helps protect sensitive data by making it harder for someone to log in without permission. Even if the correct username and password is used to sign in, access is blocked unless the person can also verify their identity with a trusted device.
This is especially important when logging in from outside the care facility. For example:
With 2FA, managers or care staff can securely log in from home.
Without 2FA, users can only log in from inside the care facility when IP filtering is enabled.
Adding 2FA reduces the risk of unauthorised access—and gives peace of mind that only trusted users can view or manage resident information.
Detailed steps
Follow the steps below to sign in using 2FA.
- Enter your username and password, then click Sign in to enter the Nobi application.
- You will receive a one-time code to your user's phone number or email address.
- Enter the six-digit code and click Validate.
- You will now be asked to select Trust this device or Don't trust this device. Only click Trust this device when no other people have access to the device as this will keep you signed into the application.
You will now be signed into the Nobi application. If you'd like to enable 2FA from outside the IP range, contact Nobi support for assistance.
Still have questions? Contact Nobi Support.