If you’ve already helped the resident but calls are still coming through, it’s likely the fall has not yet been closed.
You can close a fall using the desktop dashboard, the Nobi mobile app, or by pressing the presence button. Closing a fall confirms the resident has received assistance and stops further alerts.
Under certain conditions, escalations can also auto-close. This reduces unnecessary follow-up when a resident has already been helped. You can learn more Escalation Auto-Close by reading our Discover page.
There’s also a possibility that another fall occurred around the same time or at the same time. Check the dashboard or listen closely to the voice message to confirm which resident triggered the alert.
Lean more about How to Close an Escalation by reading our Guide.
Still have questions? Contact Nobi Support.