It is possible that the call button didn’t send an alert because it wasn’t paired to the resident’s housing unit. Learn more about adding peripherals here.
Another possibility is that the Wearable Call Button (Gen 1), needs to be charged. Charging the call button is recommended on a regular basis.
It is also possible that an escalation procedure has not been set up for that specific resident. Please review the escalation procedures at all levels to ensure residents receive the care they need.
In addition, it is important to make sure that the resident is assigned to a housing unit. If a resident is not assigned to a housing unit, this may be the reason no alert was received.
Lastly, check to make sure that the Nobi light is online and functioning properly. You can do so by quickly referring to the Technical Issues menu.