In this article, we’ll walk you through how to set up technical issues for users in the Nobi application.
7 min task
What
Technical issues will allow you to immediately get notified if there are any malfunctions with the lights, their peripherals, or other integrations. You can choose which users will receive these notifications. All technical issues will also be logged in Technical issues in the left menu.
Why
Configuring technical issues will immediately alert you to any problems, like if the light isn’t connected to WIFI or a peripheral needs charging.
Each technical alert must be assigned to at least one user. This ensures that every problem is seen by someone who can take action.
Setting up technical issues
Setting up the technical issues is done on the site / community level. Under the Warnings tab you will need to select a user to receive certain/or all technical issues.
By default, users will receive an email via the address they used to log into Nobi.
Detailed steps
- Go to Site / Community in the left menu.
- Click on the Warnings tab at the top of the screen.
- Navigate to the user and click edit.
(If the user's profile has a phone number, they'll get notifications by both email and SMS) -
Tick the boxes of the different technical issues you want to be sent to this user.
- Click Save.
Now the selected user will be notified whenever a technical issue occurs.
Still have questions? Contact Nobi Support.