In this article, we’ll walk you through what escalation causes are in Nobi, and how to add them to an escalation.
10 min task
What
Escalation causes are predefined reasons that explain why an escalation happened. Once they have been set, Nobi will prompt you to select one each time you close an escalation. The list of available causes is dependent on the type of escalation (fall or call button). Even after an escalation is closed, you can still add or update the cause.
Why
Using escalation causes consistently helps your organisation collect valuable insights. Over time, you can see patterns—for example, falls happening due to fatigue, or related to a resident’s new medication. This information is key to taking preventive measures and improving resident safety.
For more information, check out our guide on how to set escalation causes.
Assigning a cause to an escalation can also help to provide a clearer outlook on resident care. For further insights in to your residents, consult the Resident Insights.
Detailed steps
Follow the steps below to learn how to add an escalation cause to an escalation when closing it or after the escalation has already been closed.
Choosing an escalation cause when closing an escalation
- When you choose to close an escalation, you will be prompted to choose a reason for the fall from a short list of scenarios. If it is a resident who has fallen, you will be able to select the appropriate escalation cause to confirm.
- When you're finished click Close escalation
This procedure is the same for call button requests but without the standard questions. You will instantly be able to specify the escalation cause.
Choosing an escalation cause when closing an escalation
When an escalation is already closed, it’s still possible to add an escalation cause. Let’s add one for a fall escalation.
- Navigate to Escalation in the left menu.
- Choose the escalation you want to add a cause to and click show.
- Answer the standard questions about the fall. If your answers indicate that the resident has fallen involuntarily, you can then add the escalation cause below.
- When you're finished click Save.
This procedure is also the same for call button requests but without the standard questions. You will instantly be able to specify the escalation cause.
By using escalation causes every time, your organisation builds a reliable dataset that makes it easier to understand, prevent, and respond to incidents.
Still have questions? Contact Nobi Support.