In this article, we’ll walk you through what escalation causes are in Nobi and how to add them.
10 min task
What
In the application, Nobi allows you to specify different causes for every escalation. Once you’ve added these, Nobi will ask you to choose the escalation cause when closing an escalation. If the cause is not clear yet, you can always add it afterwards. Since there are different types of escalations (fall, call, assistance call), Nobi allows you to set separate escalation causes for both types.
Why
Adding escalation causes helps you see the overall trends in your organisation’s escalations. You might discover patterns, like falls being due to fatigue, or occurring due to a resident’s new medication. With this knowledge, you can take proactive measures to prevent future falls, making these insights a crucial part of your wider fall prevention plan.
Adding escalation causes
Adding escalation causes is simple and can be done on the site / community level.
Detailed steps
- Go to Site / Community in the left menu
- Navigate to the Escalation causes tab.
- Click on + add.
- Next, fill in the name of the cause and a description to give more information about the cause.
- Choose the Escalation type of escalation wherefore you want to add an escalation cause by using the dropdown menu below. It is possible to set escalation causes for Falls, Calls, Assistance calls (with resident), and Assistance class (without resident).
- When you’re done, click add.
Now you have successfully set up an escalation cause.
For more information on using escalation causes, click here.
Still have questions? Contact Nobi Support.