• How to Install a Nobi Bridge

    This guide explains how to install a Nobi Bridge or Nobi Bridge Duo and connect an existing wired tool to it.

    5 min task

    What

    Installing the Nobi Bridge means mounting it on the wall and plugging the wired tool into it. The Bridge can be mounted with the adhesive backing on the back of the device, or with screws through the screw holes, so no wiring and no drilling into the tool itself is needed.

    A Nobi Bridge takes one wired tool. A Nobi Bridge Duo takes two, using a stereo channel splitter (3.5 mm TRS to dual TS). You can check the label on the back of the device to see which one you have.

    Why

    Where you mount the Bridge decides how well it works. It has to sit in the same room as the Nobi light for the Bluetooth signal, and close enough to the wired tool that the cable reaches without being stretched or in the way.

    Mounting it properly the first time also means it stays put. A Bridge that comes loose or gets knocked off the wall can pull the cable out of the jack, and the tool then stops triggering Nobi.

     

    Detailed steps

    Follow the steps below to mount the Nobi Bridge and connect a wired call cord, pressure mat, call button, head switch, or other existing tool to it.

    1. Choose a spot for the Bridge that is within reach of the cable of the wired tool, out of the resident's way, and in the same room as the Nobi light you wish to pair the Bridge to.
    2. Clean the wall or surface so it is dry and free of dust.
    3. Mount the Bridge, using either the adhesive backing or the screw holes.
       
      1. Adhesive: remove the adhesive backing from the back of the Bridge and press the Bridge firmly onto the wall or surface for a few seconds.
        Bridge_WallAdhesive.svg
      2. Screws: hold the Bridge in place, then fix it to the wall through the screw holes on the back of the device.
    4. Connect the wired tool to the Bridge, using the 3.5 mm jack adapter that matches your tool. On a Nobi Bridge Duo, use the splitter adapter if you are connecting two tools.
    5. Check that the cable is not stretched, pinched or hanging where someone can trip over it.

    The Nobi Bridge is now installed. To make it work with Nobi, follow our guide on how to pair the Nobi Bridge.

    To learn more about the Nobi Bridge, check out our discover page here.

    For information on maintaining the Nobi Bridge, click here.

    Still have questions? Contact Nobi Support.

  • How to Install Nobi Gateway

    This article covers the physical installation of the Nobi Gateway, so it's ready for onboarding.

    5 min task

    What

    The Nobi Gateway is a Nobi device installed in common areas that don't have a Nobi light. It receives and sends escalation signals from badges and resident wearable call buttons, so assistance calls and resident calls can be escalated even when a Nobi light isn't nearby. Before it can be onboarded, it needs to be unboxed and prepared for setup. It can also be mounted to a wall, if needed.

    Nobi recommends installing the gateway with a powered ethernet (POE) cable, which supplies both power and internet through a single cable.

    If more than one gateway is needed in the same area, a second gateway can be powered and connected from the first. This is called daisy chaining, and the steps are at the end of this article.

    Why

    Before a Nobi Gateway can be onboarded, it must have the antenna attached and have access to electricity and internet. 

     

    Before You Start

    Before getting started, make sure you have the following:

    • Mounting guide (small square white paper with two drill-hole markings, included with your Nobi Gateway)
    • Nobi Gateway
    • Gateway antenna (included with your Nobi Gateway)
    • Micro-USB power cable (included with your Nobi Gateway)
    • Access to power
    • Access to internet (via ethernet cable or WIFI)
    • Wall screws and screwdriver/drill (if mounting to the wall via screws)
    • Additional ethernet cables, if you are daisy chaining multiple Nobi Gateways

    Detailed steps

    Follow the steps below to install a Nobi Gateway

    1. Position the mounting guide against the wall where the gateway will sit, and mark the two drill points (only if you're affixing the gateway to a wall, otherwise skip to the next step). 
    2. Using the mounting guide, insert the wall screws at the marked points.
    3. Attach the antenna by screwing it onto the connector on the same edge as the micro-USB and POE ports. 
      gatewayangledantenna.png
    4. Mount the gateway on the wall screws (or place it on a stable surface in a safe place).
      gatewaybackdrillholes.png
    5. Connect the gateway to power and internet. Setting up the gateway requires both. Choose which cables you use depending on your network connection type:
      • Powered ethernet (POE) cable: Insert the ethernet cable into the POE in port. This single cable supplies both power and internet, so no micro-USB cable is needed. Use this when your ethernet cable is also capable of supplying power to the gateway.
        gatewaypoein.png
      • WIFI: Connect the micro-USB cable for power. The gateway connects to the internet over WIFI, so no ethernet cable is needed. Use this when the internet will be configured via WIFI and power will be supplied using the provided micro-USB power cable.
        gatewaymicrousb.png
    6. Check the LED: it will blink blue and green once the gateway is ready for onboarding.

    Follow the steps below to daisy chain Nobi Gateways

    1. Install and connect the first Nobi Gateway using the steps above, using a powered ethernet cable.
    2. Attach the antenna to the next Nobi Gateway and mount it, following steps 1 to 4 above.
    3. Connect an ethernet cable from the POE out port on the already installed Nobi Gateway.
      gateway-poe-out-cropped.png
    4. Connect the other end of the cable to the POE in port on the gateway you are adding.
      gatewaypoein.png
    5. Check the LED. It will blink blue and green once the gateway is ready to onboard.
    6. Repeat the steps above for each additional Nobi Gateway you wish to daisy chain.

    If the LED isn't blinking blue and green, check the power connection and, for ethernet setups, confirm the cable is fully inserted into the POE in port and, if daisy chained, into the POE out port on the gateway before it.

    Now you are ready to set up a common area housing unit for gateways and onboard the Nobi Gateway. 

    Still have questions? Contact Nobi Support.

  • How to Pair the Nobi Bridge / Nobi Bridge Duo

    This article explains how to install a Nobi Bridge or Nobi Bridge Duo and pair it to a Nobi light, so an existing wired tool can trigger Nobi.

    5 min task

    What

    The Nobi Bridge is a small, battery-powered peripheral that lets you connect a wired tool, such as a call cord, a pressure mat, a call button, or a head switch, to a Nobi light using Bluetooth.

    It comes in two versions:

    • Nobi Bridge: has one battery and connects one wired tool. It pairs as a single peripheral.
    • Nobi Bridge duo: has two batteries. Using a stereo splitter, it can connect two separate wired tools to its two channels, and each one is paired on its own and can have its own function. It can also connect to a single tool that already has two built-in functions, for example a nurse call pendant with a resident call button and a separate button to control the light. The stereo splitter is not included with a Nobi Bridge duo, so if you plan to connect two items with different functions, make sure you have one before you begin.

    You can check the label on the back of the device to see which one you have.

    When you pair a Nobi Bridge, you choose what it should do: turn the Nobi light on or off, detect sensor input (for example a mat or a call button), or start a resident call.

     

    Why

    Care staff may already be using tools, such as wired call cords, mats, and buttons that are attached to a resident's bed for fall detection. The Nobi Bridge connects these existing tools to Nobi as peripherals, allowing staff to build on already smart care. 

     

    Detailed steps

    Follow the steps below to connect an existing tool to a Nobi Bridge, and pair the Bridge as a peripheral.

    1. Connect the wired tool to the Nobi Bridge's jack (1/4 in / 6.3 mm). If your tool's plug is smaller (1/8 in / 3.5 mm), use the included adapter.
    2. Open the navigation menu and tap on Housing units.
      Pair a Nobi bridge - Step 0.jpeg
    3. Tap the housing unit where you want to install the Bridge and press Edit.
      Pair a Nobi bridge - Step 2.jpeg
    4. Open the Peripherals tab.
      Pair a Nobi bridge - Step 3.jpeg
    5. Press + Add. A wizard will open to guide you through the steps.
      Pair a Nobi bridge - Step 5.jpeg
    6. Choose the function you want this connection to perform: Control light, Detect sensor input, or Send resident call.
      Pair a Nobi bridge - Step 5.jpeg
    7. Choose Nobi Bridge as the product and press Next.
      Pair a Nobi bridge - Step 7.jpeg
    8. Select which room within the housing unit you want to pair the Bridge to. The Nobi light will flash to indicate which light you are pairing the Nobi Bridge to. Then, press Next.
      Pair a Nobi bridge - Step 9.jpeg
    9. Trigger the connected tool to complete pairing, for example press the call button or step on the pressure mat.
      Pair a Nobi bridge - Step 10.jpeg
    10. When pairing is complete, you return to the Peripherals tab with the Nobi Bridge added to the list. A green banner will appear at the top of the page to confirm the link. The Nobi Bridge will be labeled based on the function you paired it with: Nobi Bridge Sensor for Detect sensor input, Light via Nobi Bridge for Control light, or Calls via Nobi Bridge for Send resident call.
      Pair a Nobi bridge - Step 14.jpeg
    11. Trigger the connected tool, for example pull the call cord or step off the pressure mat, and confirm that Nobi begins the expected escalation, with the Bridge shown as the peripheral that triggered it.

    You have now paired the Nobi Bridge to Nobi. You can also read about other peripherals to use with the Nobi light and how to maintain the Nobi Bridge.

    Still have questions? Contact Nobi Support.

  • How to Add a Nobi Gateway to an Area

    In this article, you will learn how to onboard a Nobi Gateway into an area.

    5 min task

    What

    A Gateway can receive signals from Badges or Wearable Call Buttons and begin the escalation procedure, just like a Nobi light. Gateways are set up in common areas, such as hallways, lounges, or spaces outside resident housing units, and send these signals to Nobi Cloud when an escalation is triggered. The Nobi Gateway doesn't include fall detection, image or video capture, pose analysis, or two-way audio. Those features are only available on the Nobi light.

    A Gateway is added as an area within a common area housing unit and paired over Bluetooth using the Nobi mobile app. While pairing, you connect it to your network, either Ethernet or WIFI, to reach Nobi Cloud.

    Why

    Adding a Gateway to a common area provides additional Nobi coverage in areas and housing units where a Nobi light isn't needed. This allows care staff to use their Badges or residents to use their Wearable Call Buttons to trigger escalations in common areas where Nobi lights are not installed. 

     

    Detailed steps

    Before you start

    • Make sure the Gateway is powered on and installed.
    • Make sure the Bluetooth antenna is attached.
    • If connecting over Ethernet, connect an Ethernet cable to the Gateway's PoE-in port.
    • Make sure you have set up a Common area housing unit configured for Nobi Gateways.
    • Stand near the Nobi Gateway you wish to pair.

    Onboard the Nobi Gateway

    Follow the steps below to onboard the Nobi Gateway.

    1. From the dashboard, tap the three lines in the top left to open the navigation menu.
      factory reset gateway update images - Step 0.jpeg
    2. Navigate to Housing units in the left menu.
      factory reset gateway update images - Step 1.jpeg
    3. Choose the housing unit you want to onboard the Gateway into and press the three dots.
      factory reset gateway update images - Step 3.jpeg
    4. Press Edit.
      factory reset gateway update images - Step 4.jpeg
    5. Tap on the Areas tab.
      factory reset gateway update images - Step 5.jpeg
    6. Press +Add.
      Add gateway new images - Step 4.jpeg
    7. Select the network connection type, WIFI or Ethernet. Then name the area and press Next.
      Add gateway new images - Step 6.jpeg
    8. Press Start Link. A pop-up shows the Gateways available for pairing nearby.
      Add gateway new images - Step 7 (1).jpeg
    9. Select the Gateway and tap Pair. The wizard will go through the steps to indicate pairing. 
      Add gateway new images - Step 8.jpeg
    10. Once paired, the Gateway's LED color indicates the connection type: solid green for Ethernet, or green-yellow-green for WIFI.

    You have now onboarded a Nobi Gateway into the housing unit. 

    To learn more about the Nobi Gateway, visit our Discover page: Nobi Gateway.

    Still have questions? Contact Nobi Support.

  • How to Pair the Wearable Call Button

    Learn how to assign a wearable call button to a resident.

    2 min task

    What

    The wearable call button is a small, portable button. A resident can carry it or wear it on the body by putting it inside a wristband or pendant. When the resident presses the button, a call request is sent through the nearest Nobi light or Gateway.

    Why

    Pairing the wearable call button allows residents to call for help from anywhere nearby a Nobi light or Gateway.

    Because the call can go through any Nobi light or Gateway, residents can ask for help:

    • in shared spaces,

    • in another housing unit,

    • on behalf of someone else, and

    • in areas where Nobi lights aren't installed, but Gateways are.

     

    Detailed steps

    Follow the steps below to pair a wearable call button to a resident.

    1. Navigate to the Residents overview.
      How to Assign a Wearable Call Button to a Resident - Step 4.jpeg
    2. Click the edit button next to the resident you want to assign the Wearable Call Button to.
      How to Assign a Wearable Call Button to a Resident - Step 5.jpeg
    3.  Navigate to the Wearable Call Button tab.
      How to Assign a Wearable Call Button to a Resident - Step 7.jpeg
      Don't see the tab? Contact Nobi Support. 
    4. Click Assign.
      How to Assign a Wearable Call Button to a Resident - Step 8.jpeg
    5. Enter the MAC address located on the back of the wearable call button and click Save.
      How to Assign a Wearable Call Button to a Resident - Step 11.jpeg
    6. A blue banner will appear to confirm the wearable call button was successfully added to the resident. 
      How to Assign a Wearable Call Button to a Resident - Step 13.jpeg
    7. To activate a new wearable call button, you will need to press and hold the wearable call button for 5 seconds, or until you hear a beep and see a light blinking on the device.
      How to Assign a Wearable Call Button to a Resident - Step 16.jpeg

    You have now paired the wearable call button to the resident. You can see the recently paired button it in the Wearable Call Button tab.
     

    For more information on the wearable call button, read our discover article here. 

    To learn about maintaining the wearable call button, click here.

  • How to Install the Nobi Button

    In this guide you will learn how to install the Nobi Button (self-powered).

    1 min task

    What

    The self-powered Nobi button has many uses when paired with the Nobi Smart Light. It lets you control the Nobi light just like a traditional wall switch, send a call request, snooze Nobi's fall detection, or close an open escalation with just one press. 

    Why

    Installing the Nobi Button (self-powered) is quick and easy, and allows you to place the button wherever you find the most effective. No wiring or no tools are necessary. 

     

    Detailed steps

    1. Remove the adhesive backing from the physical button.
    2. Apply it to any wall or surface within reach.

    That's it! The Nobi button is now installed. 

    To learn about the various uses of the Nobi Button (self-powered), check out our discover page here.

    For information on maintaining the Nobi Button, click here.

    Still need help? Contact Nobi Support.

  • How to Install the Bluetooth Door Lock

    Install your Bluetooth door lock safely and correctly, using the right method for your door cylinder.

    15 min task

    What

    The Bluetooth door lock is mounted on the inside of your existing door lock. You don’t need to replace your lock or drill holes. Based on your lock cylinder, you’ll either use a clamp or an adhesive mounting plate.

    Why

    The Bluetooth door lock helps residents enter and exit independently, while keeping their housing unit secure. A correct installation ensures the lock functions reliably, without damaging the existing cylinder. Choosing the right mounting option also ensures stability, especially with frequent use.

     

    Detailed steps

    First, check the overhang of your door cylinder on the inside.

    • If the cylinder extends at least 3 mm past the door surface: use the clamp-on mounting plate (Version A).

    • If the cylinder is flush or has less than 3 mm overhang: use the stick-on mounting plate (Version B).

    Installation with clamp-on mounting plate

    Use this method if your cylinder has 3 mm or more overhang on the inside.

    1. Take mounting plate A from the packaging
    2. Screw-fix the mounting plate to the cylinder with the supplied wrench
      Please fix the screws carefully and without great physical effort to avoid damaging the cylinder.
    3. Put your key into the lock
    4. Attach your Smart Lock to the mounting plate

    Installation with stick-on mounting plate

    Use this method if your cylinder has less than 3 mm overhang on the inside.

    1. The cylinder has less than 3mm overhang: Take mounting plate B from the packaging
    2. Peel off the protective backing and stick the mounting plate to your door
    3. Put your key into the lock
    4. Attach your Smart Lock to the mounting plate

     

    You have now installed your Bluetooth door lock. 

    To discover how the Bluetooth door lock works with Nobi, click here.

    For information on how to pair the Bluetooth door lock with Nobi, visit our guide here.

    For maintenance information regarding the Bluetooth door lock, consult our guide here.

    Still need help? Contact Nobi Support.

  • How to Install and Pair the Wired Switching Interface as a Switch

    Learn how to wire and pair the wired switching interface (mains) module to control the Nobi light using an existing wall switch.

    7 min task

    What

    A wired switching interface is a smart module powered by the electrical grid. It lets you use a regular wall switch to control the Nobi light without cutting off its power supply.

    For a detailed description of other peripherals, go to our Types of peripherals page.

    Why

    Installing and pairing a wired switching interface module ensures that the connected wall switch can operate the Nobi light without changing how the switch is used. Unlike the relay version, this device is wired into the building’s electrical system.

    It gives residents or care staff a reliable and familiar way to use the Nobi light while maintaining full smart functionality. It must be paired via the Nobi app to function correctly.

    Pair via the Nobi mobile app

    Once installed, pairing the wired switching interface is done through the Nobi mobile app. Pairing is easy. Just follow the wizard to complete the connection. The button should be physically near the light during the process.

    Adding a peripheral to a Jack & Jill Housing unit? Please refer to our Jack & Jill page.

    Pairing the wired switching interface relay instead? Consult the guide for pairing it here. 

    Detailed steps

    Follow the step-by-step instructions in the video below for pairing and installing the wired switching interface as a switch.

    Still have questions? Contact Nobi Support.

  • How to Place Nobi for Optimal Performance

    Learn where to install Nobi and Nobita lights for complete room coverage and accurate detection.

    5 minute task

    What

    Nobi lights are designed for bedrooms, living areas, and other common areas. Nobita lights are made for bathrooms, withstanding high humidity and temperature. Together, they ensure every part of a resident’s unit is monitored.

    Why

    Correct placement of the Nobi(ta) Smart Lights ensures full coverage of the resident’s living space, avoiding blind spots and ensuring timely fall detection. Bedrooms, for example, need clear coverage of the bed for accurate in/out-of-bed detection, for this a Nobi is needed. On the other hand, bathrooms are high-risk areas for falls, so Nobita placement there is essential. When all areas are covered, Nobi’s safety features work optimally, giving peace of mind to caregivers and residents.

    Detailed steps

    Follow these steps to place each Nobi and Nobita correctly for maximum coverage and reliability.

    Before installation, confirm the Nobi in the resident's living space and the Nobita in the bathroom have overlapping or adjacent coverage areas, leaving no blind spots between rooms.

    Using floor plans can be a helpful tool when it comes to confirm all areas — including ensuite bathrooms — are within detection range.

    For best results, position each light so its sensors have a clear, unobstructed view of the key activity areas. Avoid placing lights behind beams, tall furniture, or decorative fixtures. 

    Bedroom

    1. Identify the bed’s location on the floor plan.

    2. Install the Nobi light on the ceiling above the main walking space, ensuring the bed is fully visible in the coverage area. For optimal performance and safety, it is recommended to install the Nobi Smart Light at a sensor height (=height of the black dot on the light) ranging between 6.89 feet and 7.55 feet. This installation height ensures that Nobi’s artificial intelligence operates at its best.

    3. Avoid placing the light directly above wardrobes, large furniture, or areas blocked by room dividers.

    Bathroom (ensuite or separate)

    1. Select the Nobita light model for bathrooms.

    2. Install it on the ceiling, covering the shower, toilet, and sink areas. For optimal performance and safety, it is recommended to install the Nobi Smart Light at a sensor height (=height of the black dot on the light) ranging between 6.89 feet and 7.55 feet. This installation height ensures that Nobi’s artificial intelligence operates at its best.

    3. Position it away from direct water spray but within full view of the main floor space.

    For for information on installation and configuration, visit the Nobi Client Portal here.

    For information on the different types and generations of Nobi and Nobita lights, visit our page here. 

    Still have questions? Contact Nobi Support.

  • How to Add a Light to a Room

    In this article, you will learn what a “room” is in Nobi, how to set one up, and how to link a light to that room.

    10 min task

    What

    In Nobi, a "room" refers to a specific space within a housing unit. For example, a housing unit may include a bedroom, a living room, and a bathroom—each of these is considered a separate "room" in the Nobi system.

    A Nobi light must be linked to a room to function properly. Setting up rooms within a housing unit helps keep your system organised and ensures that each light is correctly identified and managed.

    Why

    In the Nobi application, every light is paired with a room. You only need to create a room if you plan to add a light to it.

    The setup process uses Bluetooth, so we strongly recommend completing this setup via the Nobi App on a mobile device. It is essential to be physically present in the room where the light is installed to ensure a proper Bluetooth connection.

     

    Detailed steps

    To create a room and add a light, follow the detailed steps below.

    Before you begin you will need the following:

    • A mobile device with bluetooth enabled 

    • The Nobi Mobile App

    • a WIFI connection

    • a user with role of manager or technician 

    • a site / community with at least one department and one housing unit

    • an installed Nobi or Nobita light  

    1. From the home screen, press the three lines in the top left corner of the Nobi Mobile App to access the navigation menu.
    2. Press Housing units. 
    3. Choose the housing you wish to add a room and light to by pressing Edit. 
    4. Navigate to the Rooms tab.
    5. Press the + ADD to add a new room and light.
    6. Select the room type from the dropdown menu and optionally give the room an identifying name. For more information on room types and their consequences, click here. 
    7. Press ✔ Link the light. 
    8. Press Start link. 
    9. Choose the Nobi light you wish to add. Typically, if standing directly under the light, it will be the available light with the strongest bluetooth signal. 
    10. The light will begin to pair. 
    11. Nobi will then verify that the light is successfully connected with an audio message and a green banner on the app.
       

    You have now successfully created a room and added a light to that room. The light will be in Setup mode. 

    Still have questions? Contact Nobi Support.