We’ve released four important updates to make escalation handling faster, clearer, and more streamlined for care staff — while also improving privacy and removing unnecessary manual steps.
4 min read
1. Automatically Pause Phone Calls During an Escalation
When a fall is confirmed by pressing '1' on your phone, Nobi will check the room every five minutes. If two or more people are present for at least 25% of the time, additional phone calls in the escalation flow are paused automatically. This ensures that care staff already present won’t be interrupted while providing assistance.
Note: This feature is not active in shared rooms or common areas.
Read more → Automatically Pause Phone Calls During an Escalation
2. Automatic Escalation Closure
With this feature, once the escalation has been confirmed by pressing ‘1’ on your phone, Nobi will automatically close the escalation if it detects that no one is lying or sitting on the floor during a five-minute period.
This removes the need for manual closure when the situation has already been resolved.
Read more → Automatic Escalation Closure
3. Select the duration of snooze when closing falls
When closing a fall escalation in the application, you can now select how long fall detection should be snoozed in that room. The default remains 15 minutes, but it’s possible to extend this to avoid unnecessary repeat alerts during continued care.
If you'd like to know more about closing an escalation, click here.
4. Checkmate Now Automatically Enabled for All Residents
Checkmate, Nobi’s second-layer fall detection review, is now automatically active for every resident — and no longer visible or configurable in the app.
Here’s what that means:
- No more manual activation or per-resident setup
- Checkmate uses a short, fully blurred video clip reviewed by trained professionals
- Because this process is privacy-proof and falls outside of data sharing, there is no need to ask for resident permission
This change simplifies your configuration process while ensuring fall detections are handled with high accuracy.
Please make sure to update any internal materials that describe Checkmate as optional or consent-based.
If you need support or guidance in updating your documentation, don’t hesitate to reach out — we’re happy to help.