Release Note: Improved Escalation Transparency, Mobile Awareness and Updated Dashboard Features
This release introduces improvements to escalation transparency, mobile awareness, and updated dashboard features. Together, these updates make it easier for care teams to understand escalations, receive timely alerts, and interact with Nobi more efficiently.
⏱ Estimated reading time: 6 min
1. Updated Call History
What changed
The Call History has been improved to give a clearer overview of how an escalation was handled.
It now includes three tabs:
- Timeline – Shows when the escalation started and ended, with timestamps and duration
- Calls – Displays which numbers were contacted, when, and the call outcome
- Informative – Lists when escalation-related emails were sent
Why this matters
This update improves transparency and traceability, making it easier to verify communication, follow up when needed, and document what happened during an escalation.
Documentation
Call History
2. Updated Escalation Procedure Informative Set Up
What changed
Mobile notifications are now available again within the Informative setup of the escalation procedure.
Currently, notifications can be configured at:
- Site / Community level
- Department level
- Housing unit level
Why this matters
Informative emails and mobile notifications provide additional visibility into escalations. While they are not part of the primary escalation flow, they keep staff informed when an escalation starts and when it is resolved. Mobile notifications also ensure staff with a mobile device receive real-time updates about falls, calls, and monitoring events.
This update improves transparency and awareness across teams, ensuring the right people stay informed without disrupting active care workflows.
Documentation
Informative Set Up
How to add informative emails and/or mobile notifications
3. New Mobility Section in Resident Insights
What changed
A new Mobility section has added to the Resident Insights page. Three simple charts help to visualise daily patterns and long-term changes at a glance.
Why this matters
Mobility insights help care teams better understand resident movement patterns and support preventive care decisions.
With the addition of the Mobility section, care staff can easily visualise their residents' daily activity. These changes are not always noticeable during a busy care day. This can gives context for what the resident was doing in the hours or minutes leading up to an escalation.
Documentation
Mobility in Resident Insights
4. Restructuring of the Dashboard
What changed
The dashboard layout has been updated to support additional types of calls and escalations.
A new Personal & communal calls lane appears on the dashboard when events such as assistance calls, wearable calls, or incidents in common rooms occur.
When no such events are active, this lane automatically disappears. This keeps the dashboard focused while still allowing the system to display these additional events when needed.
Why this matters
The updated layout ensures that new types of calls and escalations can be clearly displayed without overcrowding the dashboard.
Care staff can quickly see when help is requested in our near a resident’s housing unit or in common areas, while still maintaining a clear overview of other active escalations and monitoring events.
Documentation
Navigating the Dashboard on the Nobi web application
5. Monitoring Events can now be pushed to the foreground
What changed
Monitoring events can now be pushed to the foreground of the Nobi Mobile App on Android devices.
When a monitoring event occurs, the app actively brings the user to Nobi so the event becomes immediately visible, instead of relying only on push notifications.
If the phone is already in use (in Nobi or another app), the user is taken directly to the monitoring event screen.
If the phone is locked, the user hears the alert and is taken to the event when the device is unlocked.
This behavior also applies after the monitoring event has ended. In that case, the user is taken directly to the event details so they can review what happened.
Why this matters
Some care homes consider certain monitoring events just as important as falls and want to ensure they are never missed.
The option of bringing these events to the foreground allow staff to immediately see when something requires attention and can review the event even if it ended before they were able to check it.
Documentation
Set Monitoring Events