Release Note: Improved Escalation Transparency, Mobile Awareness and Updated Dashboard Features

This release introduces improvements to escalation transparency, mobile awareness, and updated dashboard features. Together, these updates make it easier for care teams to understand escalations, receive timely alerts, and interact with Nobi more efficiently.

⏱ Estimated reading time: 6 min 

1. Updated Call History 

What changed
The Call History has been improved to give a clearer overview of how an escalation was handled.

It now includes three tabs:

• Timeline – Shows when the escalation started and ended, with timestamps and duration
• Calls – Displays which numbers were contacted, when, and the call outcome
• Informative – Lists when escalation-related emails were sent

Why this matters
This update improves transparency and traceability, making it easier to verify communication, follow up when needed, and document what happened during an escalation.

Documentation
Call History

2. Updated Escalation Procedure Informative Set Up

What changed
Mobile notifications are now available again within the Informative setup of the escalation procedure.

Currently, notifications can be configured at:

• Site / Community level
• Department level
• Housing unit level

Why this matters
Informative emails and mobile notifications provide additional visibility into escalations. While they are not part of the primary escalation flow, they keep staff informed when an escalation starts and when it is resolved. Mobile notifications also ensure staff with a mobile device receive real-time updates about falls, calls, and monitoring events.

This update improves transparency and awareness across teams, ensuring the right people stay informed without disrupting active care workflows.

Documentation
Informative Set Up
How to add informative emails and/or mobile notifications

3. New Mobility Section in Resident Insights

What changed
A new Mobility section has added to the Resident Insights page. Three simple charts help to visualise daily patterns and long-term changes at a glance.

Why this matters
Mobility insights help care teams better understand resident movement patterns and support preventive care decisions.

With the addition of the Mobility section, care staff can easily visualise their residents' daily activity. These changes are not always noticeable during a busy care day. This can gives context for what the resident was doing in the hours or minutes leading up to an escalation. 

Documentation
Mobility in Resident Insights

4. Restructuring of the Dashboard

What changed
The dashboard layout has been updated to support additional types of calls and escalations.

A new Personal & communal calls lane appears on the dashboard when events such as assistance calls, wearable calls, or incidents in common rooms occur.

When no such events are active, this lane automatically disappears. This keeps the dashboard focused while still allowing the system to display these additional events when needed.

Why this matters
The updated layout ensures that new types of calls and escalations can be clearly displayed without overcrowding the dashboard.

Care staff can quickly see when help is requested in our near a resident’s housing unit or in common areas, while still maintaining a clear overview of other active escalations and monitoring events.

Documentation
Navigating the Dashboard on the Nobi web application

5. Monitoring Events can now be pushed to the foreground

What changed
Monitoring events can now be pushed to the foreground of the Nobi Mobile App on Android devices.

When a monitoring event occurs, the app actively brings the user to Nobi so the event becomes immediately visible, instead of relying only on push notifications.

• If the phone is already in use (in Nobi or another app), the user is taken directly to the monitoring event screen.

• If the phone is locked, the user hears the alert and is taken to the event when the device is unlocked.

This behavior also applies after the monitoring event has ended. In that case, the user is taken directly to the event details so they can review what happened.

Why this matters
Some care homes consider certain monitoring events just as important as falls and want to ensure they are never missed.

The option of bringing these events to the foreground allow staff to immediately see when something requires attention and can review the event even if it ended before they were able to check it.

Documentation
Set Monitoring Events

We’ve rolled out two useful updates to make your work more efficient and provide more clarity in daily care. The first makes every phone logged into the Nobi mobile app a response point for escalations, and the second offers clearer insights into each resident’s behaviors and patterns. A full suite of documentation and training materials will be available for each update—learn more below.

Calls via Nobi Mobile App 

With this feature, care staff can respond to falls and panic alerts directly through the Nobi mobile app. It turns any device with the app installed into an immediate response point—no need for phone calls.

Care teams stay reachable without relying on their personal devices, or phone calls to one phone at a time. When a fall or panic alert happens, everyone logged in to the Nobi mobile app for the day’s shift receives an alert. Residents can be contacted directly through the app, and teams can also set snooze time or log what caused the escalation—easily  from the same screen. 

This feature doesn’t replace the existing escalation procedure, rather it works with it to make response times faster and more flexible.

In conjunction with this new feature comes a reworked Escalations Procedure page which includes the ability to add informative emails, as well as the ability to now create users without a professional email address. 

How to enable Calls via the Nobi Mobile App

Calls via Nobi Mobile App - Discover

Calls via Nobi Mobile App - Guide

Sign In/Out of the Nobi Mobile App

Informative Set Up

Informative set up

How to add informative emails to the escalation procedure

User creation documentation 

How to create users with a professional email

How to create users without a professional email (phone)

How to create users without a professional email (IP Filtering)

See how it works:

Resident Insights 

The Resident Insights page provides a central place where you can view and manage everything related to a resident- from their profiles and privacy settings to their escalations and night reports. Having all this information in one clear place makes it easier to understand a resident’s well-being, spot trends, and adjust settings to suit resident needs.

See how it works:

We’ve released four important updates to make escalation handling faster, clearer, and more streamlined for care staff — while also improving privacy and removing unnecessary manual steps.

4 min read

1. Automatically Pause Phone Calls During an Escalation

When a fall is confirmed by pressing '1' on your phone, Nobi will check the room every five minutes. If two or more people are present for at least 25% of the time, additional phone calls in the escalation flow are paused automatically. This ensures that care staff already present won’t be interrupted while providing assistance.
Note: This feature is not active in shared rooms or common areas.
Read more → Automatically Pause Phone Calls During an Escalation

2. Automatic Escalation Closure

With this feature, once the escalation has been confirmed by pressing ‘1’ on your phone, Nobi will automatically close the escalation if it detects that no one is lying or sitting on the floor during a five-minute period.

This removes the need for manual closure when the situation has already been resolved.
Read more → Automatic Escalation Closure

3. Select the duration of snooze when closing falls

When closing a fall escalation in the application, you can now select how long fall detection should be snoozed in that room. The default remains 15 minutes, but it’s possible to extend this to avoid unnecessary repeat alerts during continued care.

If you'd like to know more about closing an escalation, click here.

4. Checkmate Now Automatically Enabled for All Residents

Checkmate, Nobi’s second-layer fall detection review, is now automatically active for every resident — and no longer visible or configurable in the app.
Here’s what that means:

• No more manual activation or per-resident setup
• Checkmate uses a short, fully blurred video clip reviewed by trained professionals
• Because this process is privacy-proof and falls outside of data sharing, there is no need to ask for resident permission

This change simplifies your configuration process while ensuring fall detections are handled with high accuracy.
Please make sure to update any internal materials that describe Checkmate as optional or consent-based.

If you need support or guidance in updating your documentation, don’t hesitate to reach out — we’re happy to help.

As you might have noticed, Nobi has released some new features since 13th of March, below the rundown of all the features.

5 min read

What

Starting from dd/mm/yyyy, we have introduced common areas as a new housing unit type. These units are designed for monitoring a single resident (not large spaces), and there is no need to link a resident to this type of housing unit.
We have also made it easier to add and modify user roles, allowing you to assign them to accounts, clusters, sites, or even specific departments as needed.
One of these user roles is the newly added technical role, designed specifically to grant maintenance access only to the features they need within the app.
Finally, you can now easily configure dashboard sounds—one for escalations and one for monitoring events—to enhance alerts alongside visual indicators.

Why

Following our UI improvements from 24/09/2024 we are focused on improving the user experience therefore moving certain settings to more logical locations in the app. There was also a need for common areas and sounds for the dashboard. We listened to you and have therefore rolled out these features.

Features

Common Areas

Common Areas are designed for housing units that are not linked to a specific resident. The purpose of these units is to enable smart features in shared spaces without requiring a direct resident association.

It’s important to note that large shared spaces, such as dining areas with multiple people, are not (yet) within the scope. Common Areas are intended to monitor one person at a time, making a shared bathroom a great example of a suitable use case.
Since no resident is linked to this unit, the most restrictive privacy settings will automatically apply. This includes no live view and no images shown in case of an escalation. 

Click here for more information on the different types of Housing Units.

User Management (assign users to accounts, sites, or departments)

The new release also includes an updated user management allowing you to easily create users and assign them to clusters, accounts, sites, and now also departments. The new user management is found by clicking the cog next to your profile. This will show the list of users. The role organisation tab will then allow you to choose the access levels for each user. The structure menu allows for a quick view of the structure of the whole organisation.

Click here to consult how to set users and choose their access level.

Sounds on Dashboard

Until now, the desktop dashboard only provided visual indicators for open monitoring events or escalations. Now, you can also enable sounds on the desktop dashboard, allowing sounds to play for escalations and active monitoring events. However, we have now introduced the option to choose from three different sounds for both escalations and monitoring events. In addition to the visual indication on the dashboard, an accompanying sound can now be enabled. You can activate this feature directly on the dashboard.

Go to Sound on the dashboard to find more information about this.

Technical user Role

Maintenance staff only need access to specific technical features, without seeing resident information or dashboard data.

The Technical Role is designed specifically for maintenance staff, giving them access only to technical alerts, departments, and housing units, ensuring they can install, replace, or reset lights without seeing resident data or other sensitive information.

Find out more information about all user roles.

As you might have noticed, Nobi has released some new features since dd/mm/jjjj, below the rundown of all the features.

4 min read

What

Starting from 24/09/2024, we've enhanced the dashboard to offer even greater clarity and insights. The new dashboard introduces two additional views.  In addation to the Out of bed view we now also have a  Private Mode, and Priority View. We've also added support for Jack and Jill housing units, enabling Nobi to serve two residents in separate rooms connected to a shared bathroom. Additionally, you'll notice updates to the user interface, with improvements to the top bar, the side menu, and the login screen for a more streamlined experience.

Why

All features in this release note are created to enhance the user friendliness of Nobi and provide crucial insights right from the dashboard.

Features

New dashboard

The updated dashboard can now display more residents on a single page, providing larger care homes with a clearer overview. As we know you sometimes only need to focus on residents who require immediate attention.  That's why we have simplified the navigation between the different resident views: 

• The Out of Bed view, which shows all residents currently out of bed.
• The Priority View to see only residents with an open escalation, monitoring event, or technical alert. 
• Private Mode, where resident names are hidden—perfect for displaying the Nobi dashboard in common areas.
  
  

Dashboard (New)

Jack & Jill Housing unit

We’ve introduced a new housing unit type: Jack and Jill. This setup is designed for two residents who have their own bedrooms but share one or more common rooms, most often a shared bathroom. Nobi now supports setting up Nobi(ta) devices in both private and shared rooms within a Jack and Jill housing unit. If you have these types of housing units, be sure to check out the Jack and Jill section for all the details.

Jack and Jill housing unit

New user interface

We have also released a new user interface aiming for more simplicity and clarity. You might have noticed already that the side menu and the top bar have a different look. Everything is still in the same place though. The login page has gotten a new look as well, to match the new user interface.